TrustedSite ‑ Trust Badges
Build trust with your visitors and increase sales.
Rating
4.6
feedback
790
chart
#398
All reviews
Rating Breakdown
Review RSS Feed
Oct. 18, 2019
Shopify needs to sever this relationship. They're gouging Shopify store owners left and right for very little in return.
Thank you for your feedback. We’re sorry to hear you feel that way. We try our best to ensure our customers have a positive experience with our company and offer fair prices for our service. We’re happy to address your concerns. A member of our Customer Care team will be reaching out to you.
Oct. 3, 2019
The Lazy Bum I've ceated a TrustedSite account under the wrong email. Created a second TrustedSite account under a new email which is to be connected to my Shopify website. Requested assistant with Customer Support, chatted with Tina to deactivate ONE account (the first one). She deactivated BOTH. WHY??? I called customer support to help me re-activate the second account that I needed for my website. I was given the run-around and they could not understand what my issue was. TERRIBLE CUSTOMER SERVICE!
We sincerely apologize for the miscommunication and inconvenience. After investigating, it appears that we misinterpreted your request. Your account has been reactivated and it looks like you had a chance to access it. If you have any questions about your account, you can contact our Customer Care department directly at 1 (888) 415-5937. We're located in San Francisco, California and we're here between 8:30am and 5pm Pacific time. A Customer Care Representative will email you shortly to make sure you have everything you need.
Oct. 1, 2019
They send your visitors asking if they trust our website, really? How it that even fair when most our visitors are first time visitors.
Thank you for your feedback. We do provide a trust survey in the verification modal. This is purely to gather information for you to better understand the level of trust visitors have in your site. We don't publish this information anywhere but in your account, available only for your viewing. If you'd like to discuss this with someone, a Customer Care representative will gladly give you a call.
Aug. 29, 2019
* UK BEWARE* What an absolute waste of time. 1. Give claims they can improve CRO/ROI, but have zero way of tracking it Vs other changes you may be making on your site anyway. 2. V expensive on the face of it - and failed to prove any worth to me. 3. I wasted hours and hours agreeing to an install where i was told it would be "done for me" via a call. I got a call and the rep was off the phone within 60s; ultimately doing some of the install but leaving lots still to be done. Poor experience and clearly just part of a sales funnel. No actual desire to help. 4. I then enlisted my own Team to finalise things so i could be sure the FULL install had been carried out, so that i could monitor Conversion Rates myself and be sure that implementing this system actually was what made the ROI improvements. Time and cost to me. 5. During my own install, i tried to input a £ sign into some text on my profile. This £ sign was not accepted, making all my text look like i am illiterate to my customers, eg "Shipping from 2.99, and only 10 minimum delivery" ("£" sign missing). I was then told that there was simply no way for the system to accept a £ sign?? I am in the UK - being sold a v expensive product, and told my own currency is blocked?????? Stop selling to me if you cannot even display my own currency. Absolutely ridiculous. 6. One of the main features - "identity protection" - is not available in the UK?? But cannot be removed from view to my customers??? So all my customers see that they have "$100,000 identity protection" - but actually then don't. Not only do they not have ANY protection, but the system doesn't even have the ability to display the £ sign? Absolute waste of my time. Thanks for literally nothing.
July 27, 2019
when inserting the mcafee secure seal code, the buy now/paypal button in product and cart pages disappears.
Thank you for the feedback and sorry to hear your are experiencing issues. A member of our technical support team ([email protected]) will reach out to you directly to help you resolve this issue.
July 6, 2019
Terrible support! Have emailed support due to cancellation of our subscription. They offered no solution whatsoever. We pay our subscription through Shopify and now they want us to pay them directly. Have also called their support a few times and just no people to talk to directly.
We're sorry to hear you've had trouble getting ahold of us. We're located in San Francisco, CA and it looks like you're located in Queensland, Australia, which may be why you weren't able to get in contact with anyone by phone. You've been interacting with a member of our team via email, and our Customer Care Manager will also reach out to you directly to make sure we get any remaining confusion cleared up.
June 15, 2019
Does anyone know if this removes malware. Google ads say I have malware and I can't seem to get a reply here
May 20, 2019
Unreliable! Installed and initially worked fine for a few hours and then stopped working, where if a customer was to click on the badge it would display "Certification Expired and is not currently McAfee SECURE certified". As a customer, I would immediately abandon a site that displays that above message than a site that simply didn't display the badge at all. I tried troubleshooting to no avail as the McAfee dashboard showed no issues. I would have liked for it to work, but it is what it is. Also, free plan only comes with the badge feature, with no option to adjust position and all other features are behind a paywall. So, would be hard to really ascertain all the benefits of this app through the free limitation.
Thanks for the feedback and we're sorry to hear you had trouble with the app. It looks like you may have encountered this issue because of a billing error when upgrading to our Pro plan. A member of our Customer Care team will reach out to get this resolved for you.
April 1, 2019
I used this APP,Supporting team is good,I am upgrading member and I am paying per month USD $39.00 From December 2018,past 4month's,No single visitor's My website,Paying for nothing,Free is good,paying is just losing money,nothing more, http://sphb.online
Thank you for your feedback and we're sorry to hear that you're struggling to bring traffic to your site. The McAfee SECURE system of trustmarks markets the security of your store to visitors. The McAfee SECURE service does not, by itself, increase traffic to your site, but can be an incredibly helpful companion to your efforts at increasing traffic by easing the security concerns of visitors. On average, McAfee SECURE certified sites see a 10% increase in sales conversions with full implementation of our system of trustmarks. For smaller sites it can be even higher! A Customer Care Representative will reach out to you shortly to answer any questions you have.
March 25, 2019
Garbage. Again with this. Just BOOM out of nowhere my plan was cancelled, no warning or nothing. Then I need to pay 4 times more if I want to reactivate it. People PLEASE save yourself some money and go to COMODO for about a third the price. PLUS Comodo is trusted higher on a number of review sites out there.
March 15, 2019
Edit 2: Guys, now I am not kidding anymore, I am really mad ! It's been 3 days since I said that I want to cancel your plan and you did nothing but except charging me! Someone from customer service call me Yesterday, I just call him back like he said in his voicemail and he pretends that I have the wrong number ! I am sick of this joke ! STOP TRYING TO SCAM PEOPLE AND GET ME MY DAMN MONEY BACK! Edit: then don't advertise on this feature if at the end it's not possible to do it on Shopify. Because I am not payong for a feature that I cannot use. Can someone reach me to solve this please? Pro Version is useless to my store. Basic is sufficient. Can find where do I have to insert the trustmark code next to the credit card form, which is the main reason I've upgraded to Pro. You mentionned a 30 day money back for this plan so please refund me McaFee. I don't want to pay 228 USD for something that does not work.
Thanks for your review. Unfortunately, Shopify does not allow users to make code changes to the checkout, however, you do get unlimited views of the trustmark with our Pro service and our Shopify customers consistently see success when they place the engagement trustmark and Shopper Identity Protection on product pages, in their footer, and in their shopping carts. You can see examples from other successful Shopify customers in this article: https://blog.mcafeesecure.com/2019/01/15/how-shopify-customers-are-using-the-mcafee-secure-trustmark/. Our Customer Care team will be reaching out to you directly to assist with this.
Feb. 15, 2019
Seems to be a few complaints about billing on here. Curious. I was told they would match the price of what I pay for McAfee on my first store when I opened my second and third store, this was awhile ago. McAfee then refused recently. I don't know about you, but TRUST is something very important to me when handling my customers information. Save yourself some money. Comodo Secure is nearly half the price, is the same encryption level, and is even rated higher on a few sites. F- McAfee
Dec. 22, 2018
What a greedy company! This used to be $49 a month and now they are charging $149 a month. Would be good if it wasn't such a rip off.
Dec. 21, 2018
VERY BAD CUSTOMER SUPPORT, after using their paid service for more than 6 months, has an issue with their trust mark as it was not visible any more, not getting any reply from their support to solve this issue and I had to ask shopify support to get a refund from mcafee, also VERY IMPORTANT WARNING, after unsubscribing from their service, i found out that the placement of their trust mark beneath the add to cart button turns into invisible link when store visitor clicked below the add to cart button it will send them to mcafee stating (your website URL is not secured), which is very bad to your store revenue and unexpected behavior from a well known company such as Mcafee!!
Dec. 9, 2018
I am on the free plan but Mcafee have been charging me 49 usd for over 12 months, terribly dishonest..
Sept. 19, 2018
Moved from BC to Shopify a little over 3 months ago. From the minute I installed this app they inundate you with emails about upgrading to the Pro version. As anyone who has launched or moved a site knows you have a million things to do and its incredibly stressful. This was the case for me and I didn't have a chance to respond to the email so they finally called me today when I'm on the way to the PO and don't have time to talk so I cut the guy off + they removed the seal from my site claiming because my footer mentions the site is secured by McAfee. My best conversion month since moving was the month I was getting hit by spam bots and the free McAfee seal only showed for one day so I just deleted it. App owners STOP harassing people who install the free version of your app - we know about your Pro versions, have checked out your websites and we will upgrade when + if we see fit. We're not idiots. People take for granted that adding a secure badge like this will increase your conversions when it isn't a given. Some studies show it actually lowers your conversions . . .
June 2, 2018
Free app worked fine. However, we did not want to upgrade and just now uninstalled due to an overaggressive sales representative. They reached out to see if we would be interested in upgrading, we kindly declined. They kept emailing us. We declined 3 more times, and they just kept coming. Not just via email, but phone as well. I understand persistence is important, but this much contact about something we have explicitly said we are not interested in, multiple times, is very frustrating. Edit: Let's add a linkedin sales pitch to this complaint. Email, phone and now linkedin, all after 4+ friendly declines. Edit 2: Was given a cocky response via Linkedin: "haha without even knowing what I was going to ask, but I get it you probably get alot of these sales emails lol" HE FORGOT he has already reached out via email and phone with the exact same offer and proposal. This guy is just carpet bombing customers and I do not appreciate being harassed with a sales pitch after a friendly no, numerous times.
March 27, 2018
One of the worst incompetent company's out there, support employees thinking owning the company and behave like it. Be aware and go somewhere else. Feels still like the founder is involved which you might have fun reading his story's when you use google.
Jan. 24, 2018
THEY SENT ME AN EMAIL TO USE THE FREE 30 DAYS TRIAL FOR THE PRO VERSION THEN THEY CHARGED ME.THE SAME DAY. THEN I REMOVED THE APP AND DOWLOAD IT AGAIN AFTER 10 DAYS HOPING I WILL BE ON THE STANDARD VERSION BUT THEY CHARGE ME THE FULL VERSION AND IT'S BEEN 2 MONTH AND I AM STILL WAITING FOR A REFUND .
Jan. 16, 2018
Agreed to free trial. Have emailed now three times to let them know I do not wish to continue. No reply. I would not be surprised if they charge my card, which I will surely dispute.