TrustedSite ‑ Trust Badges
Build trust with your visitors and increase sales.
Rating
4.6
feedback
786
chart
#365
All reviews
Rating Breakdown
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Nov. 7, 2020
Hi, We deleted your App from Shopify in August and didn't use your app 2 months (the last visitor you showed badges was Aug.3), but you continue to charge our credit card. Now, we installed again to write the review and pay your attention to the problem: Your subscription doesn't cancel after deleting on Shopify Account! Please fix it, stop Invoicing ($75) and refund payment last 2 months ($150). You write here about a bug in your system, which charges our credit card, and at the same time send us an email with a refusal to return the erroneously debited funds. Is that what customers should trust when you do this to your customers? Ok, guys, I have no time, but we'll request our bank to solve it. We will ask our bank to open a dispute - you will have to deal with it. Uri Ponoma www.ponomasteel.com ==================================== your reply by email on Nov.3 2020: Hi Uri, I'm sorry to hear that you're looking to cancel. It looks like you're past the 30 day refund window so we can't process that for you. I know we might not have been perfect in the past but can you let me know if there were any recent changes that have affected your cancellation request? With gratitude, Huong Duong Customer Care Representative
Thank you for bringing this to our attention. We have reviewed and there appears to have been a bug in the system. Someone from our team will be reaching out shortly to assist.
Sept. 14, 2020
App doesn't work and all of their badges require an upgrade to a paid plan, except one. A complete ripoff and false advertising.
Thank you for your feedback. Someone from our Customer Care Team will be reaching out to you to help resolve this issue.
Sept. 9, 2020
Spam, spam, spam and more spam. They'll try to shove their payed plans down your throat at abusive prices for the benefit of displaying a pesky notification on your site. They do not respect your option when unsubscribing from certain notifications and some you aren't even allowed to unsubscribe from. Good riddance.
Aug. 14, 2020
WOW... WOW... WOW... I can't begin to say how thankful I am to the technicians. At first, I started with the free plan to test it out but then I decided to invest in my brand and I couldn't be happier. I was having issues with the coding stressing myself out, I sent one ticket and bam it was fixed and they did the whole setup for me.. THANK YOU GUYS SOOOOO MUCH..
Aug. 13, 2020
I secure my website, good service and we will keep using it, not very good with words, but I think I said everything
Aug. 4, 2020
Good start for the free option with an upgrade path. The free option at least gives some sense of confidence with the floating logo.
July 15, 2020
Almost all frequent buyer today prefer to have a site that they can trust and verified by an external organization. I hope they can make free plan more interesting and supportive towards startups instead of just a floating tab. Other than that, its great!
June 30, 2020
Top addition to the store, and the level of customer support is fantastic, I've just renewed for another year and can't fault them. Special mention to Huong Duong who couldn't do enough to help, many thanks
June 16, 2020
The support will be happy to help you with the most basic and simplest, anything outside of this this and there is silence if it's too technical. Until you pay the big bucks may then they may give you the support required. Even then I would be skeptical. Started off promising, ended up poor.
June 13, 2020
On est censés faire quoi avec seulement 500 visites dans le plan gratuit ? Pour avoir eu le badge visible moins d’une demi journée sur mon site, je n’ai même pas eu le temps de constater si oui ou non mon taux de conversion augmentait. De plus, les tarifs sont délirants et simplement inabordables. J’ai du mal à comprendre sur quoi ils sont basés... Nous recevons 25-30 000 visites par mois au minimum et au vu du prix pour ce quota de visites c’est sans nous. Avant de vouloir truster des sites trustez l’application parce que ce type de pricing ça ne donne pas du tout confiance
Thank you for your feedback. One of our Customer Care representatives will be reaching out to you shortly.
June 8, 2020
Small badge ( I mean really really tiny badge ) that I reaally had to search to find it . How can you help me build trust when you are not even visible ( in case you are in the same situation as me .. right corner lol) . And also , now not even visible because I got more than 500 visits in one month .... I mean I understand the game that I should pay if I have a service but first nothing special with the free badge and now I am penalized because I am trying really hard to get visibility and nooo I should not received to keep your tiny badge. You can keep it lol
Thank you for your feedback. The trustmark is meant to sit in the bottom right or left corner of your site, but should be very visible. It sounds like there may have been a sizing issue here. One of our Customer Care reps will be reaching out to help you resolve this problem.
June 8, 2020
This is great user friendly app for ensuring ultimate customer trust for sales and we are so glad we chose it for our store . All the features work great and function smoothly in our store . This is the go to app for top performance
June 4, 2020
This is a must have app for everyone! It brings with it trust and security for you, your customer, and your brand. Do not delay in downloading this any longer. Add it today, and have peace of mind, knowing your site is a trusted site. Your customers will be very pleased to see this, and you will also! Thank you Trustedsite! You guys are awesome! Keep up the great work!
June 3, 2020
Perfect. Looks great and gives my customers the peace of mind I'm a trusted site. Thank you great app please download
May 20, 2020
Good quick customer service. I think the TrustedSite badge will help customers to have confidence in the store. However, the badge itself could be a little bigger - it seems so tiny at the moment when it pops up on the site.
May 5, 2020
Good app, recommended! But I'll not leave 5 stars because the amount of e-mail they send are really annoying
May 4, 2020
Trustedsite provides the most updated SSL information possible and keeps your website safe and moving quickly
April 23, 2020
I want to know how to copy the code to my website,I install the app, but don't konw how to use it. any one can help me?
April 19, 2020
I have installed this app in to my store maybe 3 or 4 different times and there still is No floating trust badge. I have sent many emails and still know kind of success in getting the badge into my store. I would really appreciate if someone from this company can give some valid assistance. my store URL is: https://www.trendyhanddesignedjewelry.com Thank you
Thanks for your feedback. Someone from our Customer Support team will be reaching out to you shortly to help resolve this issue.
April 15, 2020
Great app and the feedback is that it really gives a trust to visitors. One point maybe is very low number of free plan website visits