Meteor Mega Menu & Navigation

Sorry to hear that you experienced some problems with the app! Our support team is always glad to help with any issues or bugs you run into, and has reached out to follow up on this. It does look like you are currently on the Meteor free plan, so you only have access to 2 of our 9 templates. If there is something specific that our current templates do not support, we always appreciate the feedback so we can continue improving.

Hi Niklas 👋 Looks like you still have 6 days left in your free trial, so you can still uninstall the app without incurring a charge. Alternatively, feel free to use the free templates, and upgrade to the $8 tier when you can afford it. If you do, I hope your $8 investment pays off quickly as it does for many thousands of our other Shopify Merchants. Good luck! 😊

So sorry to hear you've had a bit of trouble! It appears that you've contacted us outside our normal business hours of 8am - 4pm PT Monday - Friday. Our team has responded to your messages, and we can certainly help you get your desired result, even if we're not online simultaneously. We need clarification from you on a few points before we proceed, so please review the latest messages from our Customer Success team. Thanks! 😄

Hey there, looks like you installed the app in 2018 and we still had some old menus stored for you. We're happy to help get you on the free plan if that's what you want. We just need to make sure menus that aren't included on the free plan are removed from your store. We're always happy to help if you reach out to [email protected]

Thanks for the feedback, and sorry for any trouble caused! The app does in fact require a paid plan if you wish to create more than one mega menu. There's a built-in uninstall tool in the app admin that can be used to remove app code from your store's theme, and we also have uninstall instructions documented in our help center (linked below) if you happen to delete the app from your store before removing the code. http://help.heliumdev.com/en/articles/3163457-liquid-uninstall We wish you the best of luck! Feel free to reach out to our Support team at [email protected] if you need anything from our side 😊

Thanks for taking the time to leave an app review! I'm sorry to hear that the app and our support team did not meet your expectations, but we're always here if you decide to give Meteor another try. With Meteor, all of the mega menu content is controlled by the navigation menus you've configured in Shopify, so if you want to change the categories (aka collections) or products shown in a mega menu, then you would need to edit menu items using the navigation settings in Shopify admin. Hopefully this helps to shed some light! We wish you the best of luck 🤗

Hi Little Colorado-- it looks like you have a custom Shopify theme, so this isn't an issue with your plan. Please reach out to [email protected] to see if we can help you get that menu attached. 👍

I'm so sorry you had a frustrating experience! Our app is designed to work with most Shopify themes automatically, but some Shopify themes have unique code markup that may require some additional settings in the app to be configured. Our support team is happy to help resolve these issues and has sent you an email to offer assistance. These issues can almost always be resolved in less than 1 business day! Give our support team a chance to help-- you won't be disappointed 😊

Thanks for the feedback! Now that we’re able to respond to app reviews we wanted to take this opportunity to follow up :) We've made significant improvements to our app over the past couple of months, including some new settings for font sizes (no code needed!). You can also preview your mega menu changes before publishing them to the live theme. We hope to see you back again soon!

We've made many improvements since 2018. There is a button within the app to remove all code that is installed with the app-- this is the best practice for Shopify app developers. We've also updated our email communication upon uninstall to make this as clear as possible to our merchants. Our average response time is now 1-2 hours during business hours (or the next business day if outside of business hours) when you use the live chat widget within the app. :)

Much has changed since 2017. 1) We can’t guarantee that Meteor Mega Menu works with all themes due to the nature of the Shopify ecosystem (especially if a theme is not current), but we've made several improvements to make the installation process as seamless as possible for any shop. 2) Our developers spend a considerable amount of time and effort to support virtually any theme on Shopify, but sometimes there simply isn’t a way to make them compatible. 3) Our support team has always (and will always) do everything we can to help get Meteor installed and working properly. If there are theme issues we cannot fix, we will gladly refund any payments we have received (although we should be able to determine this before your free trial ends)