Microsoft Channel

May 29, 2023

Absolutely retarded. I suspect microsoft to be using peoples' information to commit frauds. Based on everything they've told me, I am almost certain of this. DO NOT USE THIS APP OR ANY APP FROM MICROSOFT, THEY HAVE BEEN COMPROMISED!

May 24, 2023

After days of working with customer support, this channel still isn't working. In normal MS fashion, the software is cumbersome to setup and doesn't work properly. Error messages are ambiguous and the setup directions are incomplete. The time it has taken to set up this one channel has been more than all the other combined. The only thing that make me keep trying it the conversion rate through bing is higher than google for my shop. I'll try a few more days but at some point, I will give up.

April 29, 2023

Terrible and useless. Suspended my account just as I was setting up payment, then closed it permanently without given reason to even rectify the issue. Just stick with google ads.

April 22, 2023

Signed up and set up account and added credit card and then went to log back in and was blocked. I contacted support and was told that my account was blocked for my life time without any explanation and absolutely right of appeal after "Serious and extensive" review (of all of 2 minutes). I have been an ad user on google for years without any issue. This is such poor business practice by Microsoft. No explanation? No right of appeal? Just NO and never apply again for the rest of your life. Horrible experience, am very upset, sorry but I take this personally and it is grossly unfair.

April 26, 2023

*UPDATE* 4/26 Continued refusal to escalate from "John" *UPDATE* 4/14 Additional canned responses but no resolution or indication that the issue has been escalated. *UPDATE* 4/11 Additional rude response from "John" No response from [email protected] Ya think they just post canned responses here? *UPDATE* 4/10 Canned response from "John" saying they performed a review and the account would remain suspended. No. They performed NO review. No contact with us was made to verify any information. *UPDATE* 4/8 Still no response from Microsoft. Notice that many of the positive reviews below are from people that review immediately after install but before the approval process. Clunky signup process that creates an irrelevant ad campaign before you can start. Then a useless review process that denies your account with no reason given and no support to solve the problem. Don't waste your time and money. Google isn't much better but at least you can get a campaign running in a couple hours.

April 4, 2023

Absolutely awful. They just immediately ban businesses for no reason whatsoever. I deleted the app and will not use their products from this point on.

March 22, 2023

Instantly disapproved within hours of installation, as well as "suspended" with no explanation, nor any ability to rectify the situation. Don't waste your time installing this thing. No help from worthless chat, either. I get the same message other people have received. WORTHLESS SUPPORT. No help whatsoever, no information on their "DECISION" to not allow my store on the platform. Clowns.

March 16, 2023

I would do less than 1 star if possible! My store got banned and flagged for high risk and no one will explain to me what is high risk about my store because according to the "support" team they say it's confidential... it's my store and my account, I verified my information just to be told that they can't tell me whats wrong or how to fix the issue! Complete useless and its sad that they can't even provide real information or at least give a phone number to talk to a REAL person and get an explainnation on the real problem for why they banned your store 1 hour after creating an account! This was a complete waste of my time and energy that I could have been using for a company that actually help and care for their customers.

March 6, 2023

Microsoft is probably the worst company they blocked my business for no reason. Saying it was a security issue and then just blocking me after verifying.

March 5, 2023

I am writing to express my frustration and disappointment with the Microsoft Shopify app. After being given access to download the app, I was disappointed to find that it does not give me access to the United Kingdom. As a business owner who relies heavily on the Shopify platform, it is extremely frustrating to be unable to access the Microsoft Shopify app in the UK. I would like to know why this app is not available in the UK and when it is expected to roll out in this region. Furthermore, I am disappointed that I was given access to download the app without being made aware of its limitations. This has caused a significant waste of time and resources for me and my business. I would like to register an official complaint and request that you provide a clear explanation for why this app is not available in the UK, and when we can expect to have access to it. I hope that this issue can be resolved as soon as possible to avoid any further inconvenience. Thank you for your attention to this matter.

March 2, 2023

App no longer works, and No feeds are generated. Only a blank screen loads. 5 days and Microsoft support have yet to respond to 3 tickets. It's useless.

Feb. 26, 2023

Terrible customer service. I had an issue that they told me they resolved, but they did not in fact get the issue resolved. As a result, I have lost money due to their poor service.

Feb. 23, 2023

set up an account to launch my store. some thing went wrong i was told to delete it and redownload it and it locked my account. microsoft they said its permanently locked

Feb. 12, 2023

Went through the hoopla of setting it up. Denied for some undescribed reason and am told to "call a support agent". I think not. Stick with Google. Wayy more user friendly and intuitive.

Feb. 7, 2023

I literally opened an account with Microsoft, with a new Shopify store, new domain name, new email address, new everything. Minutes after creating the account it was temporarily suspended. Called about it, put in review, after almost a week and submitting drivers license, business license, and EIN from IRS my account was permanently banned for fraudulent activity in ads that I never got to run. Would not recommend.

Dec. 30, 2022

If I could give no stars I would! I literally set up my account and the next day it was blocked and denied yet they can't tell me the reasoning for it. I SELL CLOTHES. What could be offensive about that?!?!?!?

Dec. 24, 2022

I got a generic disapproval email for the platform. I reached out to support, which took roughly an hour of chatting. After a day of investigation, I got back "your store will remain inactive. For privacy and security reasons, we cannot provide details around your specific store" which seems to kinda defeat the purpose of contacting support. It was frustrating to spend a lot of time on my end and provide so much data to them with this outcome. Additionally, the support team seemed kinda trigger happy on selling me on other unrelated advertising products, which is super annoying.

Dec. 19, 2022

I can't even complete registration because it says my country doesn't match. I am a U.S. citizen, located in the U.S., with a registered U.S. business. We both could have made money off this....one star.

Dec. 16, 2022

aucune expérience pour le moment, mais souhaiterais en apprendre plus. reste ouvert aux informations.

Dec. 14, 2022

If there was a negative * option this app would rate it. Prepaid the campaign, it wont start all, no flags, no support, no feedback other than an automated bot that you likely see below this review. I can't stress enough the frustration having to deal with this platform. WARNING! Stay clear, you only have so many days on this earth... don't go down this rabbit hole..you will regret every second of it. I do hope some live person at MS does take the time to look over these reviews. "Not Likely" my suspicion is he/she/etc probably still sitting in a cubicle still debugging Win 3.1 and have not opened their email folder in years. So you can gather from my little rant...take it as a public service announcement... Danger,,Danger you'll grow old in this labyrinth... best to warn others and call it a day...Avoid, Live long...and prosper..