Microsoft Channel

Feb. 7, 2023

I literally opened an account with Microsoft, with a new Shopify store, new domain name, new email address, new everything. Minutes after creating the account it was temporarily suspended. Called about it, put in review, after almost a week and submitting drivers license, business license, and EIN from IRS my account was permanently banned for fraudulent activity in ads that I never got to run. Would not recommend.

Dec. 30, 2022

If I could give no stars I would! I literally set up my account and the next day it was blocked and denied yet they can't tell me the reasoning for it. I SELL CLOTHES. What could be offensive about that?!?!?!?

Dec. 24, 2022

I got a generic disapproval email for the platform. I reached out to support, which took roughly an hour of chatting. After a day of investigation, I got back "your store will remain inactive. For privacy and security reasons, we cannot provide details around your specific store" which seems to kinda defeat the purpose of contacting support. It was frustrating to spend a lot of time on my end and provide so much data to them with this outcome. Additionally, the support team seemed kinda trigger happy on selling me on other unrelated advertising products, which is super annoying.

Dec. 19, 2022

I can't even complete registration because it says my country doesn't match. I am a U.S. citizen, located in the U.S., with a registered U.S. business. We both could have made money off this....one star.

Dec. 16, 2022

aucune expérience pour le moment, mais souhaiterais en apprendre plus. reste ouvert aux informations.

Dec. 14, 2022

If there was a negative * option this app would rate it. Prepaid the campaign, it wont start all, no flags, no support, no feedback other than an automated bot that you likely see below this review. I can't stress enough the frustration having to deal with this platform. WARNING! Stay clear, you only have so many days on this earth... don't go down this rabbit hole..you will regret every second of it. I do hope some live person at MS does take the time to look over these reviews. "Not Likely" my suspicion is he/she/etc probably still sitting in a cubicle still debugging Win 3.1 and have not opened their email folder in years. So you can gather from my little rant...take it as a public service announcement... Danger,,Danger you'll grow old in this labyrinth... best to warn others and call it a day...Avoid, Live long...and prosper..

Dec. 4, 2022

Doesn't work if your store uses custom policy pages. We are trying to set this up and can't get it done because there's a "checklist" your store must comply with to be able to use the app. One of the requirements is to have a Privacy and Terms policy pages done THROUGH SHOPIFY. We have these as custom pages on our website, and the app won't recognize them. It keeps redirecting us to the native Shopify functionality which we don't want to use.

Dec. 4, 2022

Does not work, Looking for another App. I have downloaded and reinstalled multiple times to see if it works - Keeps getting this Error "We're currently unable to validate your credentials. Please disconnect and then reconnect to your Microsoft Advertising account to fix this issue." However there is no prompts or option to connect to the Microsoft Advertising Account. I reached out to Support Also, they asked me to Upload a Screenshot but still no reply. If i get some kind of resolution, will update my review.

Nov. 29, 2022

It’s been 8 days and my product still haven’t been reviewed. I don’t understand the delay. I missed Black Friday

Nov. 15, 2022

The credit card can't be bound, it keeps reporting an error, it keeps cycling through the steps like this.

Nov. 13, 2022

Never got it to work, Tried even put $25 on ad account it spent it but on what I have no clue since I still months later have products pending a review that said it would take 3 days. Would love to have it fully removed as I don't even know anyone who uses Microsoft browsers

Nov. 10, 2022

I don't know how other Shopify stores have managed to get this app to work (according the recent reviews) but for the life of me (and MS support and Shopify support) it will not work. I am so disappointed too. I keep getting a message saying "cannot validate your credentials at this time, etc." I've been uninstalling and (attempting) reinstalling multiple times over the past week and still nothing. Sure wish Someone out there would figure out what's going on :(

Sept. 21, 2022

if someone can please contact us because we cannot even get past the sign in page so we cant do anything

Sept. 17, 2022

As many other businesses Microsoft suspended our AD account 10 minutes after we created it. They gave no reason and when we contacted support they said the decision is final and they cannot give a reason. It is funny because we have verified accounts on almost all other platforms, Google, FB, Tiktok, Twitter, Linkedin, Pinterest and run ads and sell on these platforms It seems like they have a very biased AI that just suspends account and they have no recourse. Even emails sent to support come up with an auto response that Account is suspended but they cannot tell the reason.

Sept. 12, 2022

I sell handmade candles in Canada. I was instantly banned and it took Shopify developers and support weeks to remove the buggy ad in my Admin. I tried appealing and they said it was permanent. This is an above-board company that is compliant in all ways possible. It's disgusting that a company as large as Microsoft will permanently ban advertisers for their small businesses, with no possibility of recourse or appeal, using AI. Do they not make enough money on SMB's behalf? I guess Candles are quite dangerous.

Sept. 4, 2022

So my account got suspended immediately after I created the account. I was chatting with one of their teams and she promised to help me out with the platform. She didn't help me at all and I was told that's final. Like I haven't done anything yet. It's really hard to market our businesses these days, they're acting strange. Thank you for not wasting my time

Aug. 26, 2022

App won't important any of my products, they're not even in pending, and it's been three days. This has been a waste of my time.

Aug. 5, 2022

A really terrible experience. Already having a Microsoft Ads account, I tied signing in. You can not. You have to make a new account, so I did with my existing account. I gained access but Microsoft converted my account to the wrong type of account. Apparently, there are three different kinds of Ads accounts. After several hours with support, my issue was unresolved. A great example of why nobody uses Microsoft products.

Aug. 15, 2022

Update: I have contacted their support team through email as suggested below. The answer remains the same - I do not have the right to know the reason. They block your account without any reason. Unfortunately, there is no transparency here. They will tell you that you don't have the right to know the reason.

June 30, 2022

Without any reason they suspend my account and block my email. A legitime store with all the permit from the government. Talk with customer services and they can give me a answer.