Microsoft Channel
Grow sales with Product Ads on the Microsoft Search Network.
Rating
4.3
feedback
707
chart
#1,643
All reviews
Rating Breakdown
Review RSS Feed
July 17, 2021
This is the worst experience I've had with an app on Shopify, after two weeks of back and forth I still couldn't get my account setup and then I was told I couldn't advertise with on MS Ads (no reason given), the customer service was horrible. Do yourself a favor and don't waste time with this one, Use Google Ads.
We appreciate this feedback. We apologize for the dissatisfactory experience you have had when using our app. After reviewing issues like what you described above our team has made some changes to the way these scenarios are handled. The next time you use the app you should no longer be experiencing the same difficulties you have described. If you face any additional issues with using the app please don't hesitate to reach out to us at [email protected].
July 8, 2021
WOW! This app is broken. It copied our Google Ads campaign and charged us for that, which we did not authorise, in addition to the campaign we did set up through Microsoft. Then every time we changed the budget for th microsoft campaign it would just create a new campaign and add it to the campaign we changed the budget on; so we were getting charged twice. As such we shut down all Microsoft Ads. And three weeks later the hit us for another $739 (around $3500 at this point) that they say they got from a Google import we never authorized. The best part was that when we contacted Microsoft about it they refused rectify the situation. Their official response was that there was no sign of malicious activity so no refund will be given and that is their blanket policy. Eventually we had to go to our bank to get these fraudulent charges removed.
Thank you for your feedback. I'm sorry that you have been facing issues with the charges on your account. We care a lot about your experience, and would like to better understand the issues you have been experiencing on our platform. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
July 7, 2021
Just getting started so far so good. It is a little hard learning how to ingrate the different stores.
Thank you for your review. As you get started, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
July 7, 2021
It was good. I really enjoyed it because it made it easy for me and my business to run and establish ads.
Thank you for your review. Glad to hear that we've been able to assist you in growing your business. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
July 5, 2021
The app does not work just getting an error code. Contacted support no one ever wrote back. Not worth the time when it won't work and get no support help.
We really appreciate this feedback, and I'm sorry to hear that you are receiving error messages when using our app. We would really appreciate another opportunity to assist you with this. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 29, 2021
I was encountering errors and it also appears the tracking code failed to install on any pages (I had to install a Chrome Extension to figure this out).
Thank you for this valuable feedback. I'm sorry to hear that you were facing errors, and other difficulties when setting up the tracking code in the app. If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 29, 2021
This app doesn't even work, after setting up everything it constantly fails to launch a campaign. Pointless
We really appreciate this feedback. I'm sorry to hear that you are facing issues when attempting to create campaigns in the your Microsoft advertising app. We would like to understand the issues you are facing better. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 27, 2021
I used this app to help me set/up my shopify store and it was very helpful and easy to use. The instructions were fluent and self explanatory to follow through-out the sessions.
Thank you for your review! Glad to hear that we've been able to assist you in growing your business, and that the setup was fast and easy. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
June 25, 2021
DO NOT use this app. It's set up in such a way that it will start advertising campaigns on its own without you knowing about it until you get a bill.
Thank you for your feedback. I'm sorry that you have been facing issues with the charges on your account. We care a lot about your experience, and would like to better understand the issues you have been experiencing on our platform. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 24, 2021
This app does not function. It just throws errors when trying to connect. How is this so broken.....
Thank you for your feedback. I'm sorry to hear you have been facing issues when attempting to connect through our app. We want to understand the issue you are experiencing, please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 22, 2021
This freaking company has declined my Shopify store stating the store is HIGH RISK to other advertising companies/customers. This is ridiculous and it didn't take few seconds to set it up but more like an hour plus 2 hours of trying to fix the issue. Nobody needs this shitty platform/app when you can advertise using FB, Google, Bing, etc. Perhaps this is why this platform/app has such bad reviews and will get more of them coming up. Stay away!!
Thank you for sharing your feedback with us. I apologize that you've faced some difficulties while using our app. Our Team has been looking at the scenarios you described in your feedback. There have been changes made which should help with the issues you have mentioned. Moving forward you shouldn't experience the same difficulties with Microsoft Advertising. If there is anything else we can assist with please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 22, 2021
Doesn't let you choose from your number of advertising account. It just auto-selects the first account under your microsoft account. What's the point of this app if I can't even select the right advertising account I want to use?
We really appreciate this feedback. I'm sorry to hear that you are facing issues when attempting to connect to your Microsoft advertising account. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 20, 2021
The app is available in only the US and Canada. This is pretty poor considering Microsoft's resources.
Thank you for your feedback. I'm sorry that the app isn't currently available in your market. We hope to make this available to you as soon as possible so we can better assist you expand your business presence on our platform. Feel free to reach out to us with any additional questions at [email protected].
June 19, 2021
I use this app to advertise it ties in quickly to my shopify acct in abt an hour of work. All in All seamless.
Thank you for your feedback. Glad to hear that we've been able to assist you in growing your business and fast and easy campaign set up seamless. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
June 18, 2021
Easy to set up we will see if it works. I will update my review once I use it and see the results of this app.
Thank you for your review. Glad to hear that we've been able to assist you in growing your business. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
June 15, 2021
Horrible Support! The App will not work and when screen shots are sent, the team is not helpful and somewhat arrogant. We have had 3 different support associates and too many emails asking for the same information. We cannot fix the errors in Shopify.
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app and support. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].
June 3, 2021
just starting haven't had a chance to do anything yet, still learning how to proceed to the 1st thing.
Thank you for your review. As you get started, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
June 2, 2021
Love the app and the ease of the integration process to market for my website. Shopify and Microsoft did a tremendous job of making this easy and quick to set up.
Thank you for your review. Glad to hear that we've been able to assist you in growing your business with ease. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
June 1, 2021
Great experience with tons of support. Fast and easy campaign setup. Any questions? Microsoft support is available.
Thank you for your feedback. Glad to hear that we've been able to assist you in growing your business and fast and easy campaign set up. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
May 16, 2021
Set up my advertising. It was fast and easy. I am pleased so far. I wish it had graphics to add, to make the ad stand out more.
Thank you for your review. Glad to hear that we've been able to assist you in growing your business and it was easy and fast. Thank you also for your feedback of adding graphics, we have noted it. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].