Microsoft Channel
Grow sales with Product Ads on the Microsoft Search Network.
Rating
4.3
feedback
726
chart
#1,568
All reviews
Rating Breakdown
Review RSS Feed
Oct. 8, 2021
The app was very easy to use and user friendly. I was able to connect it to my shopify easily. Highly recommend.
Thank you for your review. We are happy to hear that you were able to connect with ease, and found the experience to be user friendly. If you ever need any assistance or have any questions email us at [email protected].
Oct. 8, 2021
great. everything is easy to use dadsfa vadddddddddfasdf adfasdfadddddddddddddddddddddddddddddddddddd
Thank you for your review. We are happy to hear everything has been easy for you to use. If you ever need any assistance or have any questions email us at [email protected].
Oct. 7, 2021
Excellent, Perfect....................................................................................................................................................................................................................................................................
Thank you for your review, we appreciate the kind words. If you ever need assistance or have any questions do not hesitate to reach out to us at [email protected].
Oct. 6, 2021
Not sure there is any other way to make contact with this app other than writing a review. I have sent two emails for assistance. I have a MS account and Merchant account. I tried to setup but see no way to connect my merchant account. No one has responded. I don't even know if the app works as i can't even get it setup. I have used previous apps to connect my merchant account.
Thank you for your review. I'm currently looking into the issue you have described, and will get back to you as soon as possible. In the meantime, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
Oct. 6, 2021
I get most of my traffic from Microsoft Advertising. It's easy to set up, they offer some free ad services, and I haven't experienced any of the arbitrary disqualifications and erroneous restrictions like with all the other platforms and ad service providers in the online retail industry. Instead, this app just simply increases my sales.
Thank you for your review. Glad to hear that we've been able to assist you increase sales and that setup was easy. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
Sept. 30, 2021
Easier to use than Google Ads and allows me to adjust my bids per day of week to match historical buying patterns.
Thank you for your review. Glad to hear that you've found our app simple, and intuitive to use. Please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
Sept. 30, 2021
It is good for uploading and getting Microsoft approval for products, but won't connect for ad campaigns
Thank you for your review. I'm glad you were able to get your offers uploaded and approved using the app. The type of campaign created through Shopify requires the setup for conversion tracking to be completed. I would recommend reviewing the conversion tracking in your Microsoft settings to ensure UET tags exist, a conversion goal exists, and there is a conversion value set for the conversion goal. If needed please review the relative documentation below: https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/set-up-bing-ads-conversion-tracking#set-up-conversion-tracking https://help.ads.microsoft.com/#apex/ads/en/56689/2-500 If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at [email protected].
Oct. 1, 2021
Won't connect. many errors. Contacted support but they can't fix anything. This is a complicated system and it seems all roads lead to errors that require great time and effort to resolve. Why am I trying to give you my money?? **update** They appear to use an AI for customer service now. A very Dumb AI. I'm getting generic emails saying the reason my website was disapproved was no SSL on my cart.I reply saying it has SSL and i get another same email saying the same thing... BUT! they won't check the actual website to see if the error is on their end. (which it is)....FYI ALL SHOPIFY WEBSITES HAVE SSL ON THEIR CARTS!!! I'm done with this company, their unhelpful emails, and lack of humans. Even the replies on this review are just generic copy/paste answers written the exact same on many other reviews. This company won't spent any time helping people.
Thank you for your review. We have reviewed this feedback, and have taken a look at scenarios where advertisers might have a valid SSL checkout but are still facing issues like you describe. We have fixed the issue for you. Please try out the app. I want to let you know that you have our most sincere apologies for the issues you have experienced, but if you if you ever need any additional assistance or have questions please email us at [email protected].
Sept. 20, 2021
I tried using this app, but the ad spend budget it recommends is huge. Either way, i tried it, and the app is only showing me how much money I've spent but nothing for conversions, sessions, etc... I have to go to their ad manager to view these numbers. Microsoft support has not been helpful in resolving these issues, and I was told that this is "expected behavior". In contrast, google advertising displays everything accurately.
Thank you for your review. Sorry you are experiencing issues with our app. we are looking into your issue, and will get back with you on how we can resolve this as soon as possible.
Sept. 10, 2021
Today I set up my campaign with your rep Janice. She was very knowledgeable and helpful. I had no idea about running a campaign but when Janice was with me, I had enough knowledge to know how to create a new campaign if I had to. Janice has great customer support skills and is very patient. She is a great asset to your company.
Thank you for your review. Glad to hear that we've been able to assist you in growing your business. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
Sept. 5, 2021
I intend to use this app to showcase my products for more exposure in order to attract more potential customers to my store. I also intend to use the application to potentially generate more viewing of my products.
Thank you for your review. As you get started, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
Sept. 3, 2021
Very disappointed in this app. When setting up my store, their customer service team gave me the wrong info and I had to make a completely new store. Now they are saying the new one I make may not get approved. Very upset with the misdirection and help from their team. When confronting them to fix it they basically told me they dont know how.... Dont waste your money.
Thank you for your review. I apologize that you've faced some difficulties while using our app. Our Team has taken a look at the scenarios you described in your feedback, and made changes which should help fix the issues you have mentioned. Moving forward you shouldn't experience the same difficulties when using the app. If there is anything else we can assist with please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
Aug. 27, 2021
Pretty bad, unfunctional app, with slow and unhelpful support. Will change this review if this situation evolves, but I would steer away from this app if you want an easy setup. Very sub-par compared to the google app. Getting many error codes when setting up campaigns, rendering the app absolutely useless. _________________________ UPDATE - I was able to fix using the comment left on my review. Not sure why the support team was able to give me these instructions from the start. Honestly, still not a good app for the reasons above.
Thank you for your review. Often when advertisers face issues similar to what you are describing it can be caused by an incomplete conversion tracking setup. Because of this I want to provide the following help documentation that might assist with the issues you have described. https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/set-up-bing-ads-conversion-tracking#set-up-conversion-tracking https://help.ads.microsoft.com/#apex/ads/en/56689/2-500 If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at [email protected].
Aug. 18, 2021
I used this app to help me get my product out there and promote my New fashion line Lou-kanemyshopify.com . I here that Microsoft app can help you get you on your way to better opportunities
Thank you for your review. Glad to hear that we've been able to assist you in growing your business. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
Aug. 14, 2021
Very easy to create keywords and ad campaign. Integrates easily with other platform. Nicely done MSFT!
Thank you for your review. As you get started, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
Aug. 4, 2021
More creativity to your app page so that it is more chosen basis pintrest, facebook, or instagram. Build a better audience.
Thank you for your review. Glad to hear that we've been able to assist you in growing your business. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
Aug. 3, 2021
What I need for my Business is to target Air Force Parents that their Kids are Joining the U.S. Air Force. My Website is af-family-apparel.myshopify.com This way they can at least look at the Merchandise I have to offer. I do have some advertisement but need more he;p. Thank You Larry
Thank you for your review. I'm glad you were able to get advertisements running, and I wanted to share some additional information about our audience targeting targeting options below: https://help.ads.microsoft.com/apex/index/3/en/56730 We are happy to help you further if you need more assistance, please email us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
July 25, 2021
I really wanted this to work to reach a broader audience outside of Google Search but it has not been a good experience so far. I keep getting error messages trying to create a smart shopping campaign. Everything seems fine in the Microsoft Advertising side, not sure what is wrong, support is lacking. I sent a note for help to MS support but no response after 5 days. I have had a better experience with Google Shopping and it helps generate a lot of sales. I haven't given up yet but I can't say anything positive yet. I hope I can follow up with better news.
Thank you for your review. Often when advertisers face issues similar to what you are describing it can be caused by an incomplete conversion tracking setup. Because of this I want to provide the following help documentation that might assist with the issues you have described. https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/set-up-bing-ads-conversion-tracking#set-up-conversion-tracking https://help.ads.microsoft.com/#apex/ads/en/56689/2-500 If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at [email protected].
July 19, 2021
I started an advertising campaign without understanding it. I called Microsoft advertising and spoke to 'Tia' who is being a guardian angel. She is guiding me on how to use MAd effectively!
Thank you for your review. Happy to hear that our support was able to assist you getting setup in the Microsoft Advertising app. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
July 17, 2021
This is the worst experience I've had with an app on Shopify, after two weeks of back and forth I still couldn't get my account setup and then I was told I couldn't advertise with on MS Ads (no reason given), the customer service was horrible. Do yourself a favor and don't waste time with this one, Use Google Ads.
We appreciate this feedback. We apologize for the dissatisfactory experience you have had when using our app. After reviewing issues like what you described above our team has made some changes to the way these scenarios are handled. The next time you use the app you should no longer be experiencing the same difficulties you have described. If you face any additional issues with using the app please don't hesitate to reach out to us at [email protected].