Microsoft Channel

June 29, 2022

Block account without reason (they say we cant say reason because no reason) before setup, very bad service, i don't recommend Reply to Misrosoft: I contacted your "support" they told me the same that my account is blocked for security (and cant say the reasons because no reason), if you dont accept trusted and real stores, so what is the meaning of this app? and thank you for wasting my time

March 31, 2022

This is a haphazard app. It would not import our products into MS Ads, but it sure messed around with our conversion goals. Definitely NOT plug & play. MS pointed fingers at Shopify, when it's MS who coded this app. MS were trying to give us the run-around. We would have none of it and stopped BING advertising instead. Not worth the hassle.

March 23, 2022

The app does not automatically pull in the Brand or GTIN for each product from the information contained in Shopify. Microsoft Merchant Center then rejects the feed as the products do not contain Brand or GTIN. This essentially makes the app worthless as I have over 1000+ products and cannot manually add a brand and GTIN to each product one at a time.

March 3, 2022

somehow it's seems like Romania is yet again and one more time not on the list of '' supported country list ''

Feb. 28, 2022

A complete waste of time. Countless hours, e-mails and phone calls with Shopify and Microsoft Advertising support. This app has caused my Merchant Account to be suspended, fed incorrect data about my products to Microsoft, and as a result, I am not able to run ads. DO NOT INSTALL THIS APP. It will cause you thousands of dollars in lost sales.

Feb. 22, 2022

Like most other reviewers, account suspended for violation automatically, despite meeting all the requirements. Not sure why they won't fix this issue.

Feb. 15, 2022

feed url points to a parked ad domain? Feeds are not captured by microsoft ads console. Is this really official?

Jan. 24, 2022

ZERO to ABSOLUTELY USELESS App Support. 99% of staff seems to be located in India, don't speak proper ENGLISH, and communicate via canned responses which lead you to nowhere in resolving any issues you might have because they are not understood or cared for in first place. Total waste of time contacting them. Sad to see how "far" Microsoft has come as a company. ProTip: If you check out all the "canned" responses to the negative reviews on here, one should see the pattern off "support and quality of support" for this app rather quickly without having to ever install it. Unfortunately we didn't know better at first.

Jan. 1, 2022

The experience was absolutely horrible. I created a Microsoft Advertising account and tried to add a payment method. I tried three times. Their system claimed the card number wasn't right which wasn't the case. I log out to refresh and log back in to find my account was blocked. I was notified my account was suspended for violation of Microsoft Advertising Policies, which is interesting because I created the account about 10 mins before it was suspended and never advertised anything. I attempted to chat with an agent and was disconnected. I went back in to request an agent again... I was disconnected again. Never received help. The app isn't worth the hassle I'll find something better.

Dec. 22, 2021

I used this app to promote our product on bing and create campaigns but it does not allow me to create my campaign unless I provide this testimonial about my experience.

Dec. 11, 2021

Doesn't work. Emailed support 2 times with no reply. The system just says failed to create an ad every time. Microsoft I guess even has bugs in their Shopify app.

Dec. 1, 2021

What should be a simple process, as it is when you set up Google Ads, seems impossible to complete due to an error when attempting to connect to our Merchant Account as reported by others. Reached out to support who responded with a less than helpful response and then no response at all. So if Microsoft is wondering why Bing has a fraction of users compared to Google maybe they should start LISTENING to their customers.

Nov. 17, 2021

Tried to connect this app on September 1st 2021, its November 17th 2021. It will not connect to my Microsoft Merchant Center. Microsoft support is terrible. The email exchange is up to 33, not counting the automatic emails you get daily telling you they haven't resolved your issue. Its been exhausting, only FedEx is a worse customer service experience.

Oct. 28, 2021

The app was working great until it stopped for no apparent reason. Now it is bound to the wrong place and we cannot connect it. Support is a nightmare with no actual person to troubleshoot. Be prepared for days on support with no fix in site.

Oct. 1, 2021

Won't connect. many errors. Contacted support but they can't fix anything. This is a complicated system and it seems all roads lead to errors that require great time and effort to resolve. Why am I trying to give you my money?? **update** They appear to use an AI for customer service now. A very Dumb AI. I'm getting generic emails saying the reason my website was disapproved was no SSL on my cart.I reply saying it has SSL and i get another same email saying the same thing... BUT! they won't check the actual website to see if the error is on their end. (which it is)....FYI ALL SHOPIFY WEBSITES HAVE SSL ON THEIR CARTS!!! I'm done with this company, their unhelpful emails, and lack of humans. Even the replies on this review are just generic copy/paste answers written the exact same on many other reviews. This company won't spent any time helping people.

Sept. 20, 2021

I tried using this app, but the ad spend budget it recommends is huge. Either way, i tried it, and the app is only showing me how much money I've spent but nothing for conversions, sessions, etc... I have to go to their ad manager to view these numbers. Microsoft support has not been helpful in resolving these issues, and I was told that this is "expected behavior". In contrast, google advertising displays everything accurately.

Sept. 3, 2021

Very disappointed in this app. When setting up my store, their customer service team gave me the wrong info and I had to make a completely new store. Now they are saying the new one I make may not get approved. Very upset with the misdirection and help from their team. When confronting them to fix it they basically told me they dont know how.... Dont waste your money.

July 25, 2021

I really wanted this to work to reach a broader audience outside of Google Search but it has not been a good experience so far. I keep getting error messages trying to create a smart shopping campaign. Everything seems fine in the Microsoft Advertising side, not sure what is wrong, support is lacking. I sent a note for help to MS support but no response after 5 days. I have had a better experience with Google Shopping and it helps generate a lot of sales. I haven't given up yet but I can't say anything positive yet. I hope I can follow up with better news.

July 17, 2021

This is the worst experience I've had with an app on Shopify, after two weeks of back and forth I still couldn't get my account setup and then I was told I couldn't advertise with on MS Ads (no reason given), the customer service was horrible. Do yourself a favor and don't waste time with this one, Use Google Ads.

July 8, 2021

WOW! This app is broken. It copied our Google Ads campaign and charged us for that, which we did not authorise, in addition to the campaign we did set up through Microsoft. Then every time we changed the budget for th microsoft campaign it would just create a new campaign and add it to the campaign we changed the budget on; so we were getting charged twice. As such we shut down all Microsoft Ads. And three weeks later the hit us for another $739 (around $3500 at this point) that they say they got from a Google import we never authorized. The best part was that when we contacted Microsoft about it they refused rectify the situation. Their official response was that there was no sign of malicious activity so no refund will be given and that is their blanket policy. Eventually we had to go to our bank to get these fraudulent charges removed.