Microsoft Channel

The app isn't working the way it should and you end up just flushing your money. I own several stores and all have same issue. Support is terrible! They use every chance to send you off. I'm a month into having contacted them and they still have their heads in the clouds. The ISSUE: it won't pass Product Type into Microsoft Ads account and it's impossible to categorize products there without it. Can be done manually if you have 10 products, but when you have multiple stores and thousands of products... For a paid product, one that is used by thousands of stores this is beyond unprofessional and unethical.

- The autofeed worked only for 1 time (initial feed) - No support its a time-waster, use 3rd party app to feed

Do not attempt to use this app if: • your store name uses an ampersand (&) because Microsoft Advertising won’t allow you to use it. • you sell products that require you to use an estimated sign (℮) in the product variants because MA doesn't understand what it is. I had a horrible user experience attempting to set up my MA account, so I followed their links to submit feedback. My email was returned to me because their IT would only allow individuals within Microsoft to use the email alias publicly displayed. I tried using another link to give feedback and that returned a 404 page. I am still trying to delete my account but their help pages are out of date. I am going to require the use of a support specialist because the site won’t give me a clear way to delete my account. I wasted a lot of time trying to get this tool to work for my business. I would not recommend this app.

It is crappy app with no support whatsoever! I set everything up and I started the marketing. All thumbs up, except no ads are running and nothing happens. It has been like that since October 8th! and after writing to support, I got nothing!

I keep trying to set up the app, and get the error message: Oops, Sorry. An error occurred while processing . . . I contacted Shopify and was told that it was a temporary error. I was then told a day later that all admin now had access. I guess that was all admin except for the others like me who are writing a similar review of this experience. The app is unusable. In addition, I have contacted the Microsoft Ads app developer, but have received no response, only a survey asking for our satisfaction.

So far it's been a bust. The one star review reflects that I can't get the app to actually working. Every-time I hit the product tab I get a "Failed to Loads Product Data" error. *** Developer Reply to this review is not correct. The app displays products when using the Chrome browsers but when I use Safari the app shows that "product data could not load" . Also, only 44 show as being published. I have over 1000+ skus. 500+ are selected to show on the Microsoft app sales channel... The software is really buggy still

Encouraged to set it up via marketing in my shopify store only to find it impossible to set up despite me already having a Microsoft advertising account. After a lot of button clicking I discovered it was not for UK use so a complete waste of my time. Ideally should not be told to set it up if it's then incompatible.