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I keep trying to set up the app, and get the error message: Oops, Sorry. An error occurred while processing . . . I contacted Shopify and was told that it was a temporary error. I was then told a day later that all admin now had access. I guess that was all admin except for the others like me who are writing a similar review of this experience. The app is unusable. In addition, I have contacted the Microsoft Ads app developer, but have received no response, only a survey asking for our satisfaction.
Thank you for your interest in the Microsoft Advertising app. I'm sorry that you are having issues setting it up. I looked into your account and it does not appear that you have any active shopping campaigns. Please reach out to us directly at [email protected] and we can assist you. If you could include screenshots of the error you are getting that would be very helpful as well since we cannot see your Shopify experience.
So far it's been a bust. The one star review reflects that I can't get the app to actually working. Every-time I hit the product tab I get a "Failed to Loads Product Data" error. *** Developer Reply to this review is not correct. The app displays products when using the Chrome browsers but when I use Safari the app shows that "product data could not load" . Also, only 44 show as being published. I have over 1000+ skus. 500+ are selected to show on the Microsoft app sales channel... The software is really buggy still
Thank you for your interest in the Microsoft Advertising app. We have reviewed your account and everything looks to be working as expected. If you should have any additional questions, please reach out to us directly at [email protected].
Encouraged to set it up via marketing in my shopify store only to find it impossible to set up despite me already having a Microsoft advertising account. After a lot of button clicking I discovered it was not for UK use so a complete waste of my time. Ideally should not be told to set it up if it's then incompatible.
Thank you so much for your interest in the Microsoft Advertising app. At this time, this app is only available for U.S. and Canada. However, you can get set up with Microsoft Shopping campaigns here: https://about.ads.microsoft.com/en-us/solutions/ad-products/shopping-campaigns. We have since limited the availability of the app to just U.S. and Canadian markets. We are hoping to expand the app into all Microsoft Shopping campaign eligible markets in the near future. If you should have any additional questions, please reach out to us directly at [email protected]. We apologize for any inconvenience this may have caused you.
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