Microsoft Channel
Grow sales with Product Ads on the Microsoft Search Network.
Rating
4.3
feedback
707
chart
#1,672
All reviews
Rating Breakdown
Review RSS Feed
July 8, 2021
WOW! This app is broken. It copied our Google Ads campaign and charged us for that, which we did not authorise, in addition to the campaign we did set up through Microsoft. Then every time we changed the budget for th microsoft campaign it would just create a new campaign and add it to the campaign we changed the budget on; so we were getting charged twice. As such we shut down all Microsoft Ads. And three weeks later the hit us for another $739 (around $3500 at this point) that they say they got from a Google import we never authorized. The best part was that when we contacted Microsoft about it they refused rectify the situation. Their official response was that there was no sign of malicious activity so no refund will be given and that is their blanket policy. Eventually we had to go to our bank to get these fraudulent charges removed.
Thank you for your feedback. I'm sorry that you have been facing issues with the charges on your account. We care a lot about your experience, and would like to better understand the issues you have been experiencing on our platform. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
July 5, 2021
The app does not work just getting an error code. Contacted support no one ever wrote back. Not worth the time when it won't work and get no support help.
We really appreciate this feedback, and I'm sorry to hear that you are receiving error messages when using our app. We would really appreciate another opportunity to assist you with this. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 29, 2021
This app doesn't even work, after setting up everything it constantly fails to launch a campaign. Pointless
We really appreciate this feedback. I'm sorry to hear that you are facing issues when attempting to create campaigns in the your Microsoft advertising app. We would like to understand the issues you are facing better. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 25, 2021
DO NOT use this app. It's set up in such a way that it will start advertising campaigns on its own without you knowing about it until you get a bill.
Thank you for your feedback. I'm sorry that you have been facing issues with the charges on your account. We care a lot about your experience, and would like to better understand the issues you have been experiencing on our platform. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 24, 2021
This app does not function. It just throws errors when trying to connect. How is this so broken.....
Thank you for your feedback. I'm sorry to hear you have been facing issues when attempting to connect through our app. We want to understand the issue you are experiencing, please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 22, 2021
This freaking company has declined my Shopify store stating the store is HIGH RISK to other advertising companies/customers. This is ridiculous and it didn't take few seconds to set it up but more like an hour plus 2 hours of trying to fix the issue. Nobody needs this shitty platform/app when you can advertise using FB, Google, Bing, etc. Perhaps this is why this platform/app has such bad reviews and will get more of them coming up. Stay away!!
Thank you for sharing your feedback with us. I apologize that you've faced some difficulties while using our app. Our Team has been looking at the scenarios you described in your feedback. There have been changes made which should help with the issues you have mentioned. Moving forward you shouldn't experience the same difficulties with Microsoft Advertising. If there is anything else we can assist with please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 22, 2021
Doesn't let you choose from your number of advertising account. It just auto-selects the first account under your microsoft account. What's the point of this app if I can't even select the right advertising account I want to use?
We really appreciate this feedback. I'm sorry to hear that you are facing issues when attempting to connect to your Microsoft advertising account. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 20, 2021
The app is available in only the US and Canada. This is pretty poor considering Microsoft's resources.
Thank you for your feedback. I'm sorry that the app isn't currently available in your market. We hope to make this available to you as soon as possible so we can better assist you expand your business presence on our platform. Feel free to reach out to us with any additional questions at [email protected].
June 15, 2021
Horrible Support! The App will not work and when screen shots are sent, the team is not helpful and somewhat arrogant. We have had 3 different support associates and too many emails asking for the same information. We cannot fix the errors in Shopify.
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app and support. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].
April 14, 2021
This FC'n App does not work. Please someone at Microsoft give 2 FC's. Also, Shopify support wasn't helpful. Probably deflecting back to MSFT.
Hello - I'm sorry that the app has not been working for you. We certainly care a lot about your experience. Can you help us understand what the issue you are facing is? Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
April 11, 2021
The app isn't working the way it should and you end up just flushing your money. I own several stores and all have same issue. Support is terrible! They use every chance to send you off. I'm a month into having contacted them and they still have their heads in the clouds. The ISSUE: it won't pass Product Type into Microsoft Ads account and it's impossible to categorize products there without it. Can be done manually if you have 10 products, but when you have multiple stores and thousands of products... For a paid product, one that is used by thousands of stores this is beyond unprofessional and unethical.
March 5, 2021 Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].
April 11, 2021
Same as others. Products pending for forever, the feed never populates in the Microsoft Ads own site. I had to just import everything from Google Shopping instead. So basically I just manage everything in Google and it duplicates all changes every week to Microsoft, only way I could get it to work.
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].
March 3, 2021
- The autofeed worked only for 1 time (initial feed) - No support its a time-waster, use 3rd party app to feed
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].
Jan. 26, 2021
Do not attempt to use this app if: • your store name uses an ampersand (&) because Microsoft Advertising won’t allow you to use it. • you sell products that require you to use an estimated sign (℮) in the product variants because MA doesn't understand what it is. I had a horrible user experience attempting to set up my MA account, so I followed their links to submit feedback. My email was returned to me because their IT would only allow individuals within Microsoft to use the email alias publicly displayed. I tried using another link to give feedback and that returned a 404 page. I am still trying to delete my account but their help pages are out of date. I am going to require the use of a support specialist because the site won’t give me a clear way to delete my account. I wasted a lot of time trying to get this tool to work for my business. I would not recommend this app.
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].
Nov. 20, 2020
WARNING! Do not think that the ridiculous amount of money that Microsoft will charge you to run ads, will be used to advertise your store! Even if you type in your full websites URL address, your store probably wont show up, and now they have added a nice little pop when people are about to purchase a product on your store, showing cheaper priced deals at competitors stores...get this.. your suppliers sites, such as; DH GATE, Aliexpress etc. DISGUSTING AND DIRTY!! I am immediately uninstalling anything Microsoft, and warning all the small business owners I know of this shady business. I am in shock how deceiving Microsoft has become.
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].
Nov. 13, 2020
You cannot remove your payment information once it's entered without contacting Microsoft and you cannot delete an account at all. They do not allow deletion just inactivity.
Thank for your feedback! We're sorry to hear that you're having a hard time with the payment component. We will have someone from our team reach out to you for additional support. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].
Nov. 2, 2020
Can't connect merchant center store to shopify. Keep getting an error that says "duplicate store name". Contacted shopify support, they said it was on Microsoft's end. Contacted Microsoft support and they had no clue what to do. The solution given to me from the support agent was "Change your store name". Yeah I'm not going to change my store name that I use across all platforms because there is a technical problem with your application. What a joke. Also all products just show pending for weeks at a time. Don't waste your time with this app.
Thank for your feedback! We're sorry to hear that you're having a hard time with setup. We will have someone from our team directly reach out to you for additional support. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].
Oct. 30, 2020
It is crappy app with no support whatsoever! I set everything up and I started the marketing. All thumbs up, except no ads are running and nothing happens. It has been like that since October 8th! and after writing to support, I got nothing!
Thank for your feedback! We're sorry to hear that you're having a hard time with getting your ads running. We will have someone from our team reach out to you for additional support. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].
Oct. 27, 2020
I waited 2 to 3 weeks while all my products remained "pending". I finally just deleted the app and moved on.
Thank for your feedback! We're sorry to hear that you're having a hard time with setup. We will have someone from our team reach out to you for additional support. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].
Oct. 5, 2020
Horrible! Products Pending forever! One week past, no one product has approved. I have sent message no respond.
Thank for your feedback! We're sorry to hear that you're having a hard time with setup. We will have someone from our team reach out to you for additional support. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].