Minta Social Videos Auto Post

March 18, 2026

Saying customers can get started for free is dishonest. I was met with a paywall almost immediately with no other way to proceed. I'm uninstalling this from my Shopify store immediately. What a scam.

March 4, 2026

The auto-post feature does not support real-time syncing with newly added products in the store's collection. It's been over a week since I reported this issue to them with no response. I'm wondering how stores with frequent product updates are even using this app? I've already tried reinstalling the app, but the auto-post feature still isn't updating products from the collection. This is really poor tech support/development!!

Oct. 14, 2025

DON'T SUBSCRIBE. They will not help with any tech support. They took money and didn't help me. In the end, I lost money with no use of this fake product. DON'T TRUST THESE GUYS FROM BANGLADESH WHO USE WESTERN NAMES. NEVER BUY ANNUAL PLAN WITH THESE CRIMINALS. THEY WILL STOP RESPONDING ONCE YOUR MONEY for an year's plan goes into their pockets. After paying an year's subscription fees to these criminals, I was not helped at all and no response. Now I have moved to www.outfy.com which is cheaper and has far better integration.

Sept. 23, 2025

I installed this app but never got to use it because I was hospitalized. I originally chose it because it stated “pay as you go,” but I was unexpectedly billed for a yearly plan. I immediately contacted customer service, since I never used the app, uninstalled it, and do not intend to use it. Despite this, I was told they could not reverse the yearly charge—even though the charge just appeared today through Shopify and PayPal. Their excuse was that the charge “went through two weeks ago” and I was “one week late” to claim a refund. This makes no sense, as I only received the PayPal and Shopify notifications today. Ashley from support even suggested that since I had now “paid,” I could just use the app for the year. But I had already uninstalled it! What part of I do not want or use your service is so hard to understand? This company feels untrustworthy, and I would not recommend them to anyone.

Aug. 29, 2025

Over 7years of using Shopify and trying variety apps. This was the only app that made me leave the review. I installed it long time ago. And it was suddenly started to being charged. I asked for refund their reply was they informed me via email that this app will be automatically change to paid version. (But I don't recall such email they always spam me flooded with email I don't know which one is talking about this info.) Which I never clicked a thing to change as subscription model. I asked for refund the reason is because they send me email not able to refund even though automatically without me authorize payment. And the reply was I don't know why you don't want to use our app. And I couldn't find any cancel plan button, so I talked to them oh you must uninstall. If not will be continue to be charge. It is written as free to install but it is not they will secretly keep taking fees without your approval. I didn't even know it was legal. Their service attitude also very bad. I talked about situation seems didn't even read. Even if at least you put effort of copy and paste can ask Chat GPT will get better answer then just reply anywho without reading properly. As a same service provider I don't even do that to my customers. Without their proper approval charge the customer anyhow and refuse to refund. It at leas gave me a properly reply it wont be so bad like this. But the first reply was our app is great why you don't continue use? I don't understand why. And we told you it will change to be auto subscription. It's you didn't check properly your email. (this was the answer. I didn't know apps can be just change like this without my approval with Shopify setting. All of the app when I go in they will inform me without it can't use if this happened. But this was never.) I think whoever been hired to reply customers... should be doing this job.

Aug. 24, 2025

worst app ever. videos failing to upload for over 2 months despite several complaints. Yet they shamelessly were happy to take their $5 monthly subscription. Never again. Good riddance to bad rubbish.

July 21, 2025

Charges continue even if unused – be careful! This has been the most unreasonable experience I've had with any Shopify app so far. Even though I wasn’t actively using the app, I was still charged $5 every month. The support team explained that if you don’t want to use the app after the 7-day trial, you must uninstall it from your store. I want to emphasize this clearly: Unless you remove the app from your store, the subscription fee will continue to be charged. Simply removing your payment information inside the app is not enough. I've never encountered such a system with any other app I’ve downloaded from the Shopify App Store. New users should definitely be cautious.

March 7, 2025

If I could leave zero stars I would. Customer service is non existant. I pay for a service the least you could do is respond to an email. App connections are an issue. Good luck trying to get help. I will be looking for another app... MINTA SUX

Nov. 3, 2024

I signed up for a free trial, selected the monthly option, but was charged for an entire year. They refuse to refund me, insisting that I chose the yearly plan, which I would never have done. The app is advertised as an AI marketing tool, but it doesn’t deliver on that promise. It simply takes your current inventory and inserts it into templates with poor graphics and generic music. Half the time, the text is unreadable due to color choices, and I often have to edit the posts to make them presentable. There’s really no point in using this app since you end up spending time editing and reposting content anyway. What’s worse, I sell clothes, but the app kept posting ads for jewelry, which is completely irrelevant to my business. Overall, this app isn’t worth the time or money, and it could actually harm your social media presence unless you constantly delete and repost edited versions of their content.

Oct. 27, 2024

I have used this company for one month and have not been satisfied with its videos. They do not have an option for telling the customer where to go to shop. I decided to cancel the "Trial period" there is no where on the site to cancel. You have to talk with someone that never cancels your account. I recommend that you use caution when dealing with this company.

Oct. 25, 2024

SHAME ON MINTA. I'VE HAD THIS FOR 7YRS. $55 MONTHLY. THE CUSTOMER SERVICE IS THE WORSE. TECH. SUPPORT DOESN'T COME THRU W/ 24 HRS FOR HELP. & CHECK WHAT'S GOING ON? THE SUPERVISOR VERY UNPROFESSIONAL HE TURNED OFF MY CHAT BUTTON. I PAY FOR A SERVICE & DO ALL THE WORK. HE ALSO TOLD ME TAKE MY CAPS OFF, WHEN MESSAGING HIM. I HAVE ALL THE PROOF & EMAILS TO BACK IT UP. DON'T WANT REFUND, JUST MY MINTA APP FIXED. FOR A LOYAL CUSTOMER & A PAYING CUSTOMER I DESERVE RESPECT, I DESERVE FOR MY APP. TO BE RESEARCHED & FIND THE BUG & DEBUG. I WENT TO SHOPIFY ABOUT THIS MINTA APP. ALSO & LEF IT ALONE & CLOSED THE CASE. I'M A PAYING CUSTOMER. NO ONE CAN TELL ME WHAT I'VE DONE TO DESERVE THIS TREATMENT. ALL I'VE ASKED IS FOR SOMEONE TO FIX MY MINTA AP.

Sept. 28, 2024

i bought this app paid for 1year i wish i wouldn’t have it is limited on what you can do with this app the videos do not work properly there is limited text and you have to resize your images to get them to fit correctly the only thing that works is the auto post that works very well but you are limited to what you can achieve does not allow for longer video duration and limits amount of text i would not recommend this app unless they allow for more freedom with your edits but if you don’t need that much text and don’t mind your images being cropped it’s very good with auto post

Sept. 28, 2024

there is no way to cancel and the chat sucks. it kept telling me that the message did not go through

Sept. 5, 2024

WARNING this app is a scam, they will charge big lots of money, even when you set it to use the test credits. They will continue to charge you, without any notice and you will see a big bill in you shopify billing (More than USD200). Alex then will just tell you a lots of lies on the support and will just block you. I have escalated this to Shopify support. Update 05/09/24: They has just post a reply to my post, IS A COMPLETE LIE, they has not sent any DM to me, nor mail or anything, and I contacted they and they don´t want to help or solve the issue, this guys are a real danger, dont´t ever let them has acces to you credit card.

Aug. 26, 2024

The problem with me is not the app itself. It's bad customer service. I tried cancelling my subscription with this app because it's too expensive for me. When I reached out to support, they lied and told me to uninstall it to cancel it. That's what I did and they kept charging me. As a result, my jewelry shop is frozen.

Aug. 5, 2024

I will never recommend this company. Aside from the general low quality of their videos, they offer a 'Free Trial' that they will then charge your shopify account for a full year $200+ subscription. Based on the way Shopify is set up, there is minimal support and the team of Vlad & Jordan at Minta will absolutely refuse to issue a refund. This has been such a disgusting experience that I am willing to shut down my shopify store and take my business elsewhere.

July 23, 2024

I'm shocked by the usage fees. Didn't get a lot that I can see from the app but was charged usage fees that were shocking.

June 2, 2024

No wonder they want new subscribers to make a promo video before the customer realizes what a useless and ripoff service Minta is. From the beginning of the service I was unimpressed with the quality of the videos which kept repeating the same products in addition to stating Black Friday sale in the middle of May. I made my payment, I was not late. I paid on time yet for some reason Minta decided to not only not run my ads on Facebook and Tiktok-which had already been running but refused to also run the ads for Pinterest and Instagram which I had added. After waiting a week for them to get the ads all going. NOTHING. I had to reach out four different times and just got the runaround. Requested a refund. Don't trust this company. Trust the one-star reviews not the five stars that can be bought.

March 19, 2024

Awful app! The photos aren't cropper properly so when displayed in video it only shows half the photo. The captions are horrible also. I reached out with an urgent request through chat and they never responded even though they read it.

Nov. 27, 2023

Will not recommend this app if you don't want to deal with constant issues this app has. I was using paid version. The support team will respond in timeless manner but do nothing to solve the problem. I was trying autopost but the app wasn't working. I gave up after dealing with the issue for 4 days and getting no support.Save your money.