Minta Social Videos Auto Post
Social Media AI Promo Video, Product Video Maker & Auto...
Rating
4.4
feedback
341
chart
#234
All reviews
Rating Breakdown
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May 5, 2025
Sketchy sign-up process. "Free trial". "Free trial". -> Forced to sign-up via pricing plan that states "You will be billed for this app when you begin to use it". This, combined with their 100% AI support, are pretty questionable at best and not a good way to develop trust. We'll be uninstalling instead of signing up for the trial.
Hey Brenton - totally understand where you’re coming from. The trial is free, but Shopify requires approval of a plan upfront which looks sketchy (we agree). We’re working on making that clearer. Also, we’re real people behind the scenes, and always here if you need support. Thanks for trying Minta either way - and sorry again for the rough experience. Jordan Customer Care Supervisor Minta
April 11, 2025
Watch Out, worst application ever ! it' doesn't work and very hard to use. When you planifie all the video, they aren't upload on my social media. My biggest waste of money. The last thing, when you want to quit the application, they rob you more money.
Hi Salomé, We're really sorry to hear this - it’s absolutely not the experience we aim to deliver. We’d love to make this right for you. The issue you mentioned with videos not uploading could be related to a permissions setting or sync issue, and we can walk you through how to fix it in minutes. As for the billing - we never charge (nor can we or would we!) without authorisation. If something didn’t go as expected, we’re happy to review and refund as needed. No one should feel “robbed” when using our app. I’m Avraham, Director of Customer Success, and I’d be happy to personally jump on a quick call and get everything sorted. I'm going to email you shortly so please look mout for this and come back to me asap so we can sort this. 🙏 Avraham Director of Customer Success Minta
March 7, 2025
If I could leave zero stars I would. Customer service is non existant. I pay for a service the least you could do is respond to an email. App connections are an issue. Good luck trying to get help. I will be looking for another app... MINTA SUX
Hey Tracy I’m really sorry to hear this was your experience. I checked, and we’ve responded to every email you sent, but it looks like you may not have seen them. It’s possible they landed in spam, so I’d recommend checking there. We also offer live chat support, but I see you didn’t reach out there either. We’re always happy to help and would love to sort this out for you. Please reach out, and we’ll get things resolved ASAP! Best Jordan Customer Care Supervisor Minta
Jan. 13, 2025
Apps Dont use this apps Just Cheater
Hi XZ I'm sorry to hear about your experience and want to understand what you experienced. I looked at the chat you had with the team. Please reach out to us directly via live chat and ask to speak with the customer care supervisor (Jordan) as I've requested you make contact, or let the team know a convenient time for a quick call. We’d love to work with you to resolve this and ensure you’re happy with the app. Looking forward to hearing from you! Best Jordan Customer Care Supervisor Minta
Dec. 18, 2024
I don't understand why this app is so well rated. At first, their application didn't work and it took several days before they fixed the problem and I could talk to someone. I wanted to be reimbursed, but they didn't want to because I had paid for 1 year (big mistake on my part). So I'm stuck with this application that I'm probably going to stop using even if I paid for it for 1 year. There are plenty of mistakes. They put music on automatic posts, which I never allowed. Sometimes there are products that are not even mine on the post-automatic. Yes, we can manage and delete automatic posts if necessary, but it almost takes me longer to deal with their error than to create posts myself.
Hi C&J Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced with the auto-post planner and other aspects of the app. Your concerns are valid, and we understand how frustrating this has been for you. We’ve resolved the technical issues you mentioned and are committed to improving our communication and support processes to ensure this doesn’t happen again. We’ve also reached out to you directly to discuss a resolution that addresses your concerns fairly. Your feedback is incredibly important to us, and we genuinely want to make things right. Please feel free to respond to our message so we can work toward a resolution that leaves you with a more positive experience with Minta. Best regards, Jordan Customer Care Supervisor Minta
Nov. 3, 2024
I signed up for a free trial, selected the monthly option, but was charged for an entire year. They refuse to refund me, insisting that I chose the yearly plan, which I would never have done. The app is advertised as an AI marketing tool, but it doesn’t deliver on that promise. It simply takes your current inventory and inserts it into templates with poor graphics and generic music. Half the time, the text is unreadable due to color choices, and I often have to edit the posts to make them presentable. There’s really no point in using this app since you end up spending time editing and reposting content anyway. What’s worse, I sell clothes, but the app kept posting ads for jewelry, which is completely irrelevant to my business. Overall, this app isn’t worth the time or money, and it could actually harm your social media presence unless you constantly delete and repost edited versions of their content.
Hi C, Thanks for your thoughts and sorry to hear of your experience. I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this and have already raised these issues internally to figure out what's going on, but need some more info from you. I really want to solve these issues for you. Please come back to me so I can help 🙏 Avraham | Customer Success Director
Oct. 27, 2024
I have used this company for one month and have not been satisfied with its videos. They do not have an option for telling the customer where to go to shop. I decided to cancel the "Trial period" there is no where on the site to cancel. You have to talk with someone that never cancels your account. I recommend that you use caution when dealing with this company.
Hi Thanks for your thoughts and sorry to hear of your experience! I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this. I really want to solve these issues for you. Please come back to me so I can help 🙏 Avraham | Customer Success Director
Oct. 25, 2024
SHAME ON MINTA. I'VE HAD THIS FOR 7YRS. $55 MONTHLY. THE CUSTOMER SERVICE IS THE WORSE. TECH. SUPPORT DOESN'T COME THRU W/ 24 HRS FOR HELP. & CHECK WHAT'S GOING ON? THE SUPERVISOR VERY UNPROFESSIONAL HE TURNED OFF MY CHAT BUTTON. I PAY FOR A SERVICE & DO ALL THE WORK. HE ALSO TOLD ME TAKE MY CAPS OFF, WHEN MESSAGING HIM. I HAVE ALL THE PROOF & EMAILS TO BACK IT UP. DON'T WANT REFUND, JUST MY MINTA APP FIXED. FOR A LOYAL CUSTOMER & A PAYING CUSTOMER I DESERVE RESPECT, I DESERVE FOR MY APP. TO BE RESEARCHED & FIND THE BUG & DEBUG. I WENT TO SHOPIFY ABOUT THIS MINTA APP. ALSO & LEF IT ALONE & CLOSED THE CASE. I'M A PAYING CUSTOMER. NO ONE CAN TELL ME WHAT I'VE DONE TO DESERVE THIS TREATMENT. ALL I'VE ASKED IS FOR SOMEONE TO FIX MY MINTA AP.
Hi Thanks for your thoughts and sorry to hear of your experience! I know you're a long-standing customer of ours and have been very loyal. I'm even more sorry given that set of circumstances! I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this. I really want to solve these issues for you. Please come back to me so I can help 🙏 Avraham | Customer Success Director
Oct. 9, 2024
Not happy with app. App is attempting to bill us without delivering on the promise and after uninstalling app from store. Please assist to correct this.
Hi Thanks for your thoughts and sorry to hear of your experience! I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this. I really want to solve these issues for you. Please come back to me so I can help 🙏 Avraham | Customer Success Director
Sept. 28, 2024
i bought this app paid for 1year i wish i wouldn’t have it is limited on what you can do with this app the videos do not work properly there is limited text and you have to resize your images to get them to fit correctly the only thing that works is the auto post that works very well but you are limited to what you can achieve does not allow for longer video duration and limits amount of text i would not recommend this app unless they allow for more freedom with your edits but if you don’t need that much text and don’t mind your images being cropped it’s very good with auto post
Hi Thank you for your feedback and I'm glad there were parts of the app that you appreciated. We are certainly going to take your feedback on board and we are in the process of entirely reshaping the future of Minta incorporating the latest AI and more. We're here to help and ensure you have a great experience with Minta! I've sent you an email - looking forward to engaging further! Best regards Avraham Customer Success Director
Sept. 28, 2024
there is no way to cancel and the chat sucks. it kept telling me that the message did not go through
Hi Cancelling is easy, and we have a 24/7 live chat so I'm not entirely sure what happened in your case... Perhaps a local issue? In any case I'd like to resolve this for you as soon as possible. I've sent you an email, please could you come back to me so I can resolve this? I really want to sort this for you. We're here to help and ensure you have a great experience with Minta! Best regards Avraham Customer Success Director
Sept. 5, 2024
WARNING this app is a scam, they will charge big lots of money, even when you set it to use the test credits. They will continue to charge you, without any notice and you will see a big bill in you shopify billing (More than USD200). Alex then will just tell you a lots of lies on the support and will just block you. I have escalated this to Shopify support. Update 05/09/24: They has just post a reply to my post, IS A COMPLETE LIE, they has not sent any DM to me, nor mail or anything, and I contacted they and they don´t want to help or solve the issue, this guys are a real danger, dont´t ever let them has acces to you credit card.
Hi there Thanks for your thoughts and sorry to hear of your experience! I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this. I really want to solve these issues for you. Please come back to me so I can help 🙏 Avraham | Customer Success Director
Aug. 26, 2024
The problem with me is not the app itself. It's bad customer service. I tried cancelling my subscription with this app because it's too expensive for me. When I reached out to support, they lied and told me to uninstall it to cancel it. That's what I did and they kept charging me. As a result, my jewelry shop is frozen.
Hi We're sorry for what you have experienced. As Director of Customer Success, I would like to resolve this for you as soon as possible. I never want to hear that my team's support is bad. I hear it very rarely and totally want to deal with this if something's gone wrong. I've sent you an email, please could you come back to me so I can resolve this? We're here to help and ensure you have a great experience with Minta! Best regards Avraham Customer Success Director
Aug. 12, 2024
We installed the Minta Social Videos Auto Post app on our store, drawn in by its promise of auto-posting branded content. Unfortunately, the app only delivered poorly designed, template-based posts that ignored our custom branding settings. Despite reaching out to their support team multiple times, the issue was never resolved. The lack of response and support forced us to uninstall the app before any billing occurred. It’s clear that this app does not deliver on its promises, and the customer service is equally disappointing. If you’re looking for reliable, branded content auto-posting, this app is not the solution. Save yourself the frustration and steer clear of this app.
Hi We're sorry for what you have experienced. We'd like to resolve this for you as soon as possible. I've sent you an email, please could you come back to me so I can resolve this? I'm here to help and ensure you are happy. Best regards Avraham Customer Success Director
Aug. 5, 2024
I will never recommend this company. Aside from the general low quality of their videos, they offer a 'Free Trial' that they will then charge your shopify account for a full year $200+ subscription. Based on the way Shopify is set up, there is minimal support and the team of Vlad & Jordan at Minta will absolutely refuse to issue a refund. This has been such a disgusting experience that I am willing to shut down my shopify store and take my business elsewhere.
Hi We're sorry for what you have experienced. We'd like to resolve this for you as soon as possible. I've sent you an email, please could you come back to me so I can resolve this? We're here to help and ensure you have a great experience with Minta! Best regards Avraham Customer Success Director
Aug. 4, 2024
I had recently downloaded Minta app and I believed I chose a monthly plan. Once the free trial had ended, Minta had tried to charge me for the year plan. I got in contact with their support team asking them to remove the recurring charge for the year and that I am only willing to pay for the monthly plan. They had come back to me saying that they still had to charge my card for the yearly fee but were willing to refund $2xx and keep the remaining for the monthly plan. I told Minta in the end that I was going to uninstall their app and to stop trying to charge me. But they said that Shopify are the ones I need to contact to stop the recurring charges and when I spoke to Shopify, they said that the app developer is responsible for it. I'm confused.
Hi T We're sorry for the confusion and inconvenience you've experienced. We'd like to resolve this for you as soon as possible. I've sent you an email, please could you come back to me so I can resolve this? We're here to help and ensure you have a great experience with Minta! Best regards Avraham Customer Success Director
July 23, 2024
I'm shocked by the usage fees. Didn't get a lot that I can see from the app but was charged usage fees that were shocking.
Hi there Thanks for your thoughts and sorry you didn't feel Minta was the right app for you - this is totally not we want your experience to be like! I've DM'd you, please could you come back to me, or pop me an email to avraham@reconvert.com as I'd love to find out how we can get things working properly for you! I really want to solve these issues for you. Avraham | Customer Success Director
July 13, 2024
This app will bill you without consent!! I highly do not recommend this app.
Hi I'm sorry for any confusion and inconvenience you experienced. We had a bug with the billing system. To clarify, our support team did indeed process a full refund for all charges during the billing error period in question after your concerns were raised. We strive to provide transparency and are always here to help clarify any charges or issues you may encounter. Thank you for your understanding. Best regards, Jordan Customer Care Supervisor Minta
June 2, 2024
No wonder they want new subscribers to make a promo video before the customer realizes what a useless and ripoff service Minta is. From the beginning of the service I was unimpressed with the quality of the videos which kept repeating the same products in addition to stating Black Friday sale in the middle of May. I made my payment, I was not late. I paid on time yet for some reason Minta decided to not only not run my ads on Facebook and Tiktok-which had already been running but refused to also run the ads for Pinterest and Instagram which I had added. After waiting a week for them to get the ads all going. NOTHING. I had to reach out four different times and just got the runaround. Requested a refund. Don't trust this company. Trust the one-star reviews not the five stars that can be bought.
Hi there S, Sorry to hear you've been experiencing issues with the Minta app - this is not the experience we want for our customers! We were discussing your issues via email, but it seems you have chosen to write a 1-star review. I contacted you by email on 29 May and again on 2 June to try to resolve your concerns, but we haven't received any reply other than a blanket demand for a refund. :-( Could you please come back to me on live chat or send me an email at avraham@reconvert.com? I'd love to figure out a way forward for you. I really want to solve these issues for you and am committed to doing everything we can to resolve this. We want you to be happy. :-) Avraham | Customer Success Director
April 20, 2024
I’m not going to lie this app is awful ! I’ve asked for help and reached out to Minta with no response. I was not able to talk to a human being. I could not get past a certain part of the app. I could reset anything. Anytime I tried to go to a different page in the app it would say something that was already updated needed to be updated again. Too much of a hassle and not worth the download.
Hi there L Sorry to hear you've been experiencing issues with the Minta app - this is totally not we want your experience to be like! I've DM'd you, please could you come back to me, or pop me an email to avraham@reconvert.com as I'd love to find out how we can get things working properly for you! I really want to solve these issues for you. Avraham | Customer Success Manager