Mirakl Connect
The reviews for the Mirakl Connect Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of discovering new marketplace opportunities, efficient management of retailer relationships, and seamless onboarding processes. Users appreciate the platform's reliability, ease of use, and the support provided by the Mirakl team. However, negative feedback revolves around issues such as poor customer service, technical challenges, lack of VAT line in orders, and difficulties in integration with Shopify. Some users also mentioned problems with order cancellations, refunds, and syncing with delivery companies.
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The platform provides a convenient way to manage multiple marketplace and retailer partnerships in one place, making it easier to discover new opportunities and centralize communications with different partners. The Mirakl Connect team has always been professional, responsive, and genuinely interested in gathering customer feedback. While we found it challenging at times to reach the technical support team and resolve issues quickly, our account managers consistently went above and beyond to assist us, advocate on our behalf, and help move things forward. Although we experienced technical challenges that made the platform difficult to integrate into our workflow, we appreciated the team’s willingness to listen to our concerns and work with us toward a resolution. As a growing brand, we value partners who are open to feedback and committed to continuously improving their platform.
As a brand owner and marketplace seller, we have worked with multiple retail marketplaces, and Mirakl Connect has become an important part of our growth strategy. The platform provides an efficient way to discover new marketplace opportunities, manage retailer relationships, and simplify the onboarding process. It has helped us expand our presence across major retail channels while reducing the complexity typically associated with marketplace integrations. The Mirakl team has been professional, responsive, and committed to supporting seller success. We appreciate the platform's reliability, ease of use, and ongoing enhancements. For brands looking to scale across multiple marketplaces, Mirakl Connect is a valuable solution and a trusted partner. — L.D, CEO, Sonicgrace Inc.
Of all the ways to connect shopify to a Mirakl marketplace, this would have to be the worst. The most frustrating thing about it is the utterly hopeless AI help assistant that just send you around in circles. Foreget about opening a ticket, because that requires you to pay the $500/month subscription.
No customer service - horrible integration
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