Mirakl Connect
The reviews for the Mirakl Connect app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects include the ease of use, seamless integration with marketplaces, and helpful support from the Mirakl team. Users appreciate the time-saving features and the ability to expand their reach to different marketplaces. However, negative feedback revolves around issues such as missing VAT information in orders, lack of support for certain functionalities like order cancellations and refunds, and difficulties in removing unwanted fields inserted into Shopify. Some users also mentioned challenges with technical issues and poor customer service.
Of all the ways to connect shopify to a Mirakl marketplace, this would have to be the worst. The most frustrating thing about it is the utterly hopeless AI help assistant that just send you around in circles. Foreget about opening a ticket, because that requires you to pay the $500/month subscription.
No customer service - horrible integration
We use the Mirakl platform for two marketplaces and were happy to find this connector. It would save us a lot of time by automatically creating orders instead of having to create and process them manually. However, we discovered that no VAT line is being sent! This should normally work in an order sync tool, right? We use other sync tools for different marketplaces that do include this by default. Very disappointing. Hopefully, there is a solution for this.
By leveraging Mirakl Connect, we’ve successfully expanded our digital footprint into high-barrier-to-entry markets. The platform’s catalog transformer has effectively eliminated the inefficiencies of manual onboarding, allowing for a more agile and scalable expansion strategy.
I have been working with Mirakl for 5 months and I must say it's great. It does take a while to set up and understand so be patient but once you have know what you're doing it's a brilliant system. Great support from all of the team.
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