Mirakl Connect
Mirakl Connect has received mixed reviews from users. Positive aspects highlighted include the platform's efficiency in discovering new marketplace opportunities, managing retailer relationships, and simplifying the onboarding process. Users appreciate the reliability, ease of use, and ongoing enhancements provided by the app. The support team is praised for being professional, responsive, and committed to seller success. However, negative feedback revolves around issues such as lack of VAT line in order sync, poor customer service, technical problems with integration, and difficulties in deleting inserted fields without permission. Some users also mentioned challenges with tax compliance, order records, and limited functionality.
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The platform provides a convenient way to manage multiple marketplace and retailer partnerships in one place, making it easier to discover new opportunities and centralize communications with different partners. The Mirakl Connect team has always been professional, responsive, and genuinely interested in gathering customer feedback. While we found it challenging at times to reach the technical support team and resolve issues quickly, our account managers consistently went above and beyond to assist us, advocate on our behalf, and help move things forward. Although we experienced technical challenges that made the platform difficult to integrate into our workflow, we appreciated the team’s willingness to listen to our concerns and work with us toward a resolution. As a growing brand, we value partners who are open to feedback and committed to continuously improving their platform.
As a brand owner and marketplace seller, we have worked with multiple retail marketplaces, and Mirakl Connect has become an important part of our growth strategy. The platform provides an efficient way to discover new marketplace opportunities, manage retailer relationships, and simplify the onboarding process. It has helped us expand our presence across major retail channels while reducing the complexity typically associated with marketplace integrations. The Mirakl team has been professional, responsive, and committed to supporting seller success. We appreciate the platform's reliability, ease of use, and ongoing enhancements. For brands looking to scale across multiple marketplaces, Mirakl Connect is a valuable solution and a trusted partner. — L.D, CEO, Sonicgrace Inc.
Of all the ways to connect shopify to a Mirakl marketplace, this would have to be the worst. The most frustrating thing about it is the utterly hopeless AI help assistant that just send you around in circles. Foreget about opening a ticket, because that requires you to pay the $500/month subscription.
No customer service - horrible integration
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