Mirakl Connect

Of all the ways to connect shopify to a Mirakl marketplace, this would have to be the worst. The most frustrating thing about it is the utterly hopeless AI help assistant that just send you around in circles. Foreget about opening a ticket, because that requires you to pay the $500/month subscription.

No customer service - horrible integration

We use the Mirakl platform for two marketplaces and were happy to find this connector. It would save us a lot of time by automatically creating orders instead of having to create and process them manually. However, we discovered that no VAT line is being sent! This should normally work in an order sync tool, right? We use other sync tools for different marketplaces that do include this by default. Very disappointing. Hopefully, there is a solution for this.

This app absolutely sucks. I am an enterprise user and pay a monthly fee of over $500 to automatically transform the data into the retailer channel's specifications. 4 months later, I am still not fully live with the retailers and have done countless hours of manual work. However, I was forced to sign a 12-month contract at the beginning, so I am currently stuck with it. the staff at Mirakl Connect really tries to help, but the technology is so bad, there is not much they can do.

A terrible app that inserts fields into Shopify without permission that can't be deleted afterwards, and it also has no real support. Stay away from this app, it ends up causing damage to the store that is then very difficult to repair.

Connecting the Shopify App to the Mirakl Account does not work (Internal server error #500). Very bad experience and no available customer support to get help, only an useless AI chatbot.

We’ve been using Mirakl Connect to sync B&Q marketplace orders with Shopify, and the experience has been frustrating from start to finish. The app fails to transfer essential VAT information from Mirakl into Shopify, so every order appears as zero VAT. This is completely incorrect and makes the orders unusable for invoicing or accounting. This is not a minor issue. It creates real problems for tax compliance and financial reporting. Support confirmed that this limitation is known. There is no way to map additional fields, and no built-in tools to generate correct invoices. If you need accurate tax handling, proper order records, or anything beyond the bare minimum sync, this app will not meet your needs.

Terrible app we are force to use it because of a client i have been contacting them for over a week to speak with someone because there is a technical problem and they wont even answer me i use many other plattform never had happen that there is an issue and nobody to contact as well all of the answers are ready answers they dont even reed whats the issue i ship and manage many accounts never had such an issues as this company if you can dont use them hopefully after they see this messge someone will contact me

poor integration, it fails on updates, it fails on delivery and customer service. poor integration with delivery companies. the sync between pricing and product inventory is not seamless and causes issues. If there is another platform, that would work better then that is where we will go.