Mirakl Connect
Automate Marketplace Integration & Growth | Mirakl Connect
Rating
4.2
feedback
56
chart
#408
All reviews
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Sept. 29, 2025
A terrible app that inserts fields into Shopify without permission that can't be deleted afterwards, and it also has no real support. Stay away from this app, it ends up causing damage to the store that is then very difficult to repair.
July 17, 2025
Connecting the Shopify App to the Mirakl Account does not work (Internal server error #500). Very bad experience and no available customer support to get help, only an useless AI chatbot.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustrating experience you encountered while trying to connect your Shopify app to your Mirakl account. We want to inform you that this issue was caused by a temporary technical problem with Shopify's API that affected multiple sellers between July 16th and July 17th, 2025. We're pleased to confirm that Shopify has now resolved this issue, and the installation process should be working correctly. Regarding customer support, we understand your frustration. While our AI chatbot is designed to help with initial troubleshooting, our dedicated support team is available to all customers with active subscriptions. If you have an active subscription and need further assistance, please don't hesitate to reach out to our support team directly. Best regards, The Mirakl Connect Team
July 4, 2025
We’ve been using Mirakl Connect to sync B&Q marketplace orders with Shopify, and the experience has been frustrating from start to finish. The app fails to transfer essential VAT information from Mirakl into Shopify, so every order appears as zero VAT. This is completely incorrect and makes the orders unusable for invoicing or accounting. This is not a minor issue. It creates real problems for tax compliance and financial reporting. Support confirmed that this limitation is known. There is no way to map additional fields, and no built-in tools to generate correct invoices. If you need accurate tax handling, proper order records, or anything beyond the bare minimum sync, this app will not meet your needs.
Thank you for taking the time to share your feedback about our Mirakl Connect app for B&Q marketplace integration. We sincerely apologize for any frustration this situation has caused your business operations. We want to clarify an important point about the tax information handling: This isn't actually a limitation of our connector, but rather reflects B&Q's specific order processing workflow. B&Q creates orders initially without tax information and only adds these details after shipping. Since Shopify doesn't allow tax modifications once an order is created, we cannot retroactively add this information. We completely understand how this impacts your accounting and invoicing processes. While this specific workflow is outside of our direct control, we encourage you to voice these concerns to B&Q, as marketplace-level changes would be needed to address this issue. We've provided more detailed information and explanations in your support ticket (#200529). Our team remains committed to providing the best possible integration experience, and we're continuously working to improve our connector within the constraints of both marketplace and Shopify systems. If you'd like to discuss this further or explore potential workarounds, please don't hesitate to reach out to our support team. Best regards, The Mirakl Connect Team
June 1, 2025
Laisse des meta champ dans ma boutique est impossible de les supprimer
Merci de nous avoir remonté ce point. Malheureusement, il n’est pas possible pour nous de supprimer un méta-champ une fois l’application désinstallée, car l’accès à votre boutique nous est retiré immédiatement. Nous avons contacté Shopify afin de voir comment résoudre cette situation et améliorer l’expérience. Thank you for bringing this to our attention. Unfortunately, we are unable to delete a metafield once the app is uninstalled, as we immediately lose access to your store. We have reached out to Shopify to understand how we can resolve this issue and improve the experience.
Feb. 20, 2025
Terrible app we are force to use it because of a client i have been contacting them for over a week to speak with someone because there is a technical problem and they wont even answer me i use many other plattform never had happen that there is an issue and nobody to contact as well all of the answers are ready answers they dont even reed whats the issue i ship and manage many accounts never had such an issues as this company if you can dont use them hopefully after they see this messge someone will contact me
Sept. 4, 2023
An incompetent app, though it gets the job done to a great extent. Also, it's not like you have another option unless you sit it down and code the API for each marketplace on Mirakl. Can you imagine that they do not provide Location selection for inventory management? Total inventory is included in all Mirakl marketplaces automatically. We have been warning them for 3 years without success. It does not look like they care much about their Shopify connector.
Jan. 6, 2023
poor integration, it fails on updates, it fails on delivery and customer service. poor integration with delivery companies. the sync between pricing and product inventory is not seamless and causes issues. If there is another platform, that would work better then that is where we will go.
Jan. 3, 2023
Very difficult to use. Not intuitive. You have to make changes to every product to get the product catalog to import into a single account which means you might as well just do it on there website.
Thank you for your valuable feedback. We apologise for the difficult experience you have had using the Shopify-Mirakl connector. Mirakl Connect teams are currently working to improve and simplify the product import process through the Shopify connector to resolve this issue for all Mirakl marketplaces.