Modalyst: Dropshipping

Oct. 14, 2019

Absolutely horrible site to use. They do not have a phone number for concerns or issues and NO ONE EVER REPLIES TO EMAILS EVER. Do not use them if you want a smooth, truthful and pleasant dropshipper/ app/ platform to use. A disgrace and the worst site I have ever used. STAY AWAY!

Oct. 9, 2019

My store is selling sunglasses. I bought Modalyst since they offered high-end sunglasses. I removed every product I had in the store and replaced them with products from Modalyst. A few weeks after all the products I added was removed together with the high-end brands. So the entire reason why I choose Modalyst as a supplier is gone. I have tried reaching the support several times without them getting back to me. I understand that my problem isn't convenient, but they could at least offer some help and a solution. Two days ago I wrote an email and decided that if they wouldn't come back to me I would write this review.

Oct. 3, 2019

Difficult for people who want to offer free shipping to there drop-shipping store. You have to raise the retail price to cover your shipping and you also have to consider their commission 5% and other fees from your shopfiy store. Some items displayed are also are very inaccurate with the description, some products do not give you any product description at all, no detail on sizing, material, etc. For example I have found a few products and in the description it states multiple colors but the product itself contains only one color. Other products I found doesn't mention any description what so ever. So in my opinion Modalyst should have a standard to make sure there suppliers have accurate description, photos, and even correct sizing description or chart. I should be clear that not all products are like this, some of these suppliers go out of there way to provide all the information and pictures needed to make these sales, other however product very limited product detail and pictures.

Oct. 5, 2019

the app is easy to use. the customer service is terrible!! i was promised a 20% discount if i upgrade to their PRO plan and after i subscribed for it they never responded back to me. the guy who was assigned to me is Felix and he never gave me the discount i was promised!

Sept. 5, 2019

Good concept, love the products. However, the Customer Support Team needs A LOT of work. It is very concerning to watch orders go unprocessed daily, because NO ONE from Modalyst is willing to help trouble shoot errors. There is a real opportunity to make this app great, but customer support is key!

Sept. 3, 2019

I was using the app and it stopped working and has been frozen. It stated that it was being uninstalled and did not allow me to import products and or sync to Shopify. I contacted support and have not received a response for more than 48 hours. I had a pro plan subscription with no support to resolve issues. Very bad!

Sept. 1, 2019

This app idea is good but it has lot of shortfalls. The vendors keep changing. There is low inventory most of the times. Named brands generally have only 1 -2 items in stock anytime and are only sold at retail price. I have checked it so may times now. Second this app is high risk if you are just starting. Since fashion apparel industry is very high competition and saturated to the lowest margins. Selling products of this app becomes more challenging due to three reasons: 1. Inventory is generally low. 2. Pricing is generally retail price + Shipping fee can go as high as $15 + order processing to delivery 20 days average + 5% transaction fee they charge (even when you have paid for year) (you also pay 2%-4% transaction fee to payment provider + 2% to Shopify these bring down your margin ). 3. High risk of you loosing your ad spend - this can be due to the low stock inventory they have. It's my experience. Also, most vendors always offer out of fashion stuff at high retail price so making a reasonable business out of this app is a tricky one. Recent update have also ruined how the app used to work before. Now it don't even push products to store and keep showing blank error or say products syncing in process. Customer care is difficult to get in touch with. It might have potential but Not an app I love any more.

Aug. 30, 2019

I do not know what is going on, but I will leave this a 1* until they fix the promotion. So here what's happening, I get an email for a promotion for lifetime membership for more than 40% off (from $750 to $350) so I click on the promo and it brings me to the promo page with the price still as the original. I email them and they respond the next day they send me a reply and said the issue has been resolved and it should now reflect the promo price. I then click on the offer again and see and the price is now the promotion price of $350 so I click on getting started, once in the checkout screen, as I proceed to enter my information I than see that the price had revert back to the original price of $750. I don't know what kind of game they are playing but it feels like they are trying to trick some of us who are not paying attention. I have message them back with screen shots and I even have a video of what is going on, I will now wait to see if anything has been resolved.

Aug. 29, 2019

We are being robbed,and to think,I have both my stores here,if you think I am lying on them,look at this,they said nothing about refunds,for not being able to fulfill there commit to us Hi, As a friendly reminder, on Sept. 9 we will be making changes to our Chrome Extension: For Shein, the Chrome Extension will: Keep items which are already in your store synced Allow you to semi-automate order processing, as it does now No longer import items from Shein sites We would also like to announce a new, amazing, affordable supplier under Trendy, Lux LA! For Wish, the Chrome Extension will be discontinued. This means the Chrome Extension will: No longer import items from Wish.com No longer keep items which are already in your store synced No longer semi-automate order processing Why are we phasing out Shein & making these changes? We made this decision to protect you, our customers. You worked hard to design a beautiful store, select the merchandise, adjust the details to suit your store's spirit, and market it to your customers. Each month, we watch tens of thousands of you build a beautiful, inspiring business. You earned your customer. We do not let suppliers add coupons and discount codes to packages to lure your customers away. We want you to have a loyal, repeatable customer base. We are, therefore, taking action to remove Shein from Modalyst. We have also removed Wish from the marketplace. Why? Our customers repeatedly told us that they come to us for unique, high quality products that stand out, as well as faster shipping. We aim to be a reliable source for quality, fast shipping, and variety. Wish didn't meet these standards. But don't worry - we have a huge partnership coming in a couple of months with hundreds of thousands of products. We are constantly working behind the scenes to bring you the best selection of dropshipping inventory. We aim to be the most expansive, integrated, reliable dropshipping platform in the market. Our goal is to enable ecommerce retailers to build a thriving business. We expect that these changes will bring us all closer to each of our goals. Thank you for your understanding and I wish you continued success with your business! Best, Jill Co-Founder & CEO of Modalyst, Just to let everybody know,they buy reviews,yes,I spoke with Jill on the phone,and she said,I will give you a refund if you take down this one star review.... Yep,that's how she feels about this... Warning,if your gonna get into drop shipping,this is not the company you wanna work with at ALL!

Sept. 4, 2019

I've deleted the app months ago and just found out you keep charging me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I urge you guys - don't get near this App!!!!!

Aug. 2, 2019

just wish platform, not customized .... products that customers find everywhere....................

Aug. 28, 2019

We are being screwed over,read this Hi Christopher, As a friendly reminder, on Sept. 9 we will be making changes to our Chrome Extension: For Shein, the Chrome Extension will: Keep items which are already in your store synced Allow you to semi-automate order processing, as it does now No longer import items from Shein sites We would also like to announce a new, amazing, affordable supplier under Trendy, Lux LA! For Wish, the Chrome Extension will be discontinued. This means the Chrome Extension will: No longer import items from Wish.com No longer keep items which are already in your store synced No longer semi-automate order processing Why are we phasing out Shein & making these changes? We made this decision to protect you, our customers. You worked hard to design a beautiful store, select the merchandise, adjust the details to suit your store's spirit, and market it to your customers. Each month, we watch tens of thousands of you build a beautiful, inspiring business. You earned your customer. We do not let suppliers add coupons and discount codes to packages to lure your customers away. We want you to have a loyal, repeatable customer base. We are, therefore, taking action to remove Shein from Modalyst. We have also removed Wish from the marketplace. Why? Our customers repeatedly told us that they come to us for unique, high quality products that stand out, as well as faster shipping. We aim to be a reliable source for quality, fast shipping, and variety. Wish didn't meet these standards. But don't worry - we have a huge partnership coming in a couple of months with hundreds of thousands of products. We are constantly working behind the scenes to bring you the best selection of dropshipping inventory. We aim to be the most expansive, integrated, reliable dropshipping platform in the market. Our goal is to enable ecommerce retailers to build a thriving business. We expect that these changes will bring us all closer to each of our goals. Thank you for your understanding and I wish you continued success with your business! Best, Jill Co-Founder & CEO of Modalyst ,this means that all the work you have done on your site ,using these suppliers,is a waste,all the time you put in building a site,they are stealing from us,I have two stores,I want a full refund,

July 27, 2019

I can only give this app one star, I would give it 2 but there's a deal-breaker. A few things to point out for the beginners. 1) Their initial response for support is very slow. My experience is 24-48 hours. 2) Stay away from the Wish app. That is all for that. 3) The SHEIN app is bascially useless. You're just competing with SHEIN themselves, no wholesale prices. 4) Many Items are very low inventory. However, when I made a sale, my customers received their products in a decent time - less than a week. Most of these issues I can actually deal with because no app is perfect. But here's the deal-breaker. The "Suppliers" shipped the products to my customers with their Labels AND their invoice. Now, my customer knows how much the item cost ME, my markup, and they were supplied with the "Suppliers'" marketing materials. A TOTAL betrayal. Felix was nice enough but all he did was apologize and suggested that I contact the supplier, which I did already and I still haven't received a response from them - and I don't expect to. Besides, that's not our problem or place. Modalyst should be the one contacting THEM and giving them a chew out for betraying their retailers like this. So, that leaves me to question their actual relationship with these "Suppliers". I would not suggest this app for anyone. I'm sorry.

July 18, 2019

I have to give them just one star based on customer service. I definitely won't be using the app. I contacted Felix to get a list of products so I could see if they carried anything my store would need. I was answered with a PDF explaining how to import items, but no list of items. I replied that I needed the list of actual items. The response was literally "What do you mean, items?" At that point I was getting frustrated and I said, "You carry products for dropshipping, correct? I would need to see what actual items you carry." And once again Felix replied with the same PDFs. I told him this was outrageous, at which time he basically laughed at me, "Thanks for your postive input!" Just...no. I shudder to think what would happen if I used the app, needed customer service, and lost a customer of my own while Modalyst's employees played around, cracked up, and sent random PDFs to me. I won't gamble my store on this lack of professionalism.

July 17, 2019

I just started using this app and cant even get going, I asked for support and got a response stating they would be back in 2 hours, well that was well over 4.5 hours. Horrible support system Well I got a message from them and was hoping I would be writing an update that says they rectified the problem but its not. My review stands, I cant review the app properly because I never got to use it and they did not help, I got a message saying they were going to look into it and I said great, then hours later asked for an update and nothing, it shows that my message was seen as well. Still nothing. So I am deciding to go with the Spocket for my upgraded plan since I actually get to communicate and help if I need it. I hope they work on responses and getting back with people because I REALLY would have loved to have had some the products in my shop.

July 10, 2019

Here is the truth. The customer support takes ages to reply my inquries. They might reply to this review and says "They are located in ..... " but this still doesn't explain why it takes them more the 12 to 24 hours to reply my inquries. In the app, it doesn't have the option of sample. Here's the thing, i would like to send a sample to my influencer or ambassador to reach out to the Social media and there is no option for that as well. But what pisses me off is the customer support. Whoever is thinking of installing this app. Do note, you will be left alone and don't expect a reply for the next 24 or maybe 72 hours.

July 6, 2019

This app lets you import content from wish.com, and another obscure fashion site. Wish.com is known to have extremely low quality stuff with long shipping times. This app is properly executed from an engineering perspective, but functionally useless and morally questionable.

June 26, 2019

Products are on wish and Ali express. Yea there shipped in US but it's not worth the overpricing and cheapness of there products. Really annoyed

May 29, 2019

unless you want spammed to death with them trying to sell you their "latest and greatest limited offer" of member ship do not download this app. never came across such a spamming lot of people, daily with the exact same rubbish email allegedly sent from different "names"

May 2, 2019

Worst experience ever with this app. Customer service is little to none. All they want is your money. I will be calling my bank because they mislead people into buy a subscription that you cant even use !!