Rating
3.9
feedback
5
chart
#2,504
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
40%
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Less than a year
40%
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More than a year
0%
Reviews Summary
Molin AI has received mixed reviews from ecommerce merchants. Positive aspects highlighted include the ease of setup, responsiveness of the support team, ability to customize the chatbot's personality, and the AI's effectiveness in handling common questions. Users appreciate the reduction in support inquiries and the enhancement of the customer experience. However, there are negative reviews mentioning issues with billing, lack of response from the support team, and difficulties in canceling subscriptions. Some users have expressed frustration with the app's pricing plans and the support provided.
Highlights
Review RSS Feed
All reviews
Aug. 29, 2025
For NOORDIA, Molin AI has been a real game-changer. Alongside our online ring designer, we needed a smart assistant that could answer customer questions quickly and clearly. The system is easy to use, product data updates automatically, and it provides huge support for our daily customer service processes. We especially appreciate the ability to customize the responses so the communication always matches NOORDIA’s brand voice. Reliable, smooth, and truly enhancing the customer experience. We can highly recommend it!
Aug. 12, 2025
Very bad app! I paid the the Startup plan, they billed me 180$ but still place me at the free plan for whole year. I have no option to cancell the subscription. I asked for refund and cancel the subscription. No reply, This September they are going to bill me another 180$. I asked for help from Shopify, they said they have no control over the 3rd party app. See... Do not ever install this app! Update after your reply: that's not true, đó not white wash the facts. I have all the screenshots and sent to Shopify support that my plan was on free plan (25 ms/month) even I have paid for Startup plan the last year. I have twice contacted Molin AI via "get support" from the app. The Shopify agent asked me to do so. I have again not recommended anyone to use Molin AI app. Bad support and lying!
Thank you for your review. We couldn't find any emails, calls or chats from you on our support channels ([email protected] or via our AI chatbot). Your account was on the Startup plan until you deleted the chatbot. The subscription has now been cancelled, so you won't be billed again. Although the AI chatbot was actively used from September 2024 to August 2025, we have processed a refund as a goodwill gesture. You could have cancelled any time, and in most cases we process refunds if contacted early. In this case, it seems you used the app for a full year. We'd be happy to continue supporting your shop and help you train your AI better to deliver even more value. If your experience with our team and product improves, we'd appreciate it if your review reflected that. Feel free to reach out to us any time at the email above.
April 9, 2025
We’ve had a good experience with Molin AI so far. The setup process was pretty simple, and the support team was responsive and helpful. The ability to customize the chatbot's personality through prompts is really useful. It helps ease the load on our customer service by handling common questions and suggesting products effectively!
April 1, 2025
Molin was really easy to set up and it worked immediately. Fewer shoppers are messaging my team with support questions now and I see that Molin can correctly answer almost all of them. AI Agents are definitely the future.
Feb. 5, 2024
Integrating Molin into our shop has been amazing! I never thought that one day I'd have my own AI, but I do now :D The setup was super easy and we immediately saw a huge reduction in support. The AI's ability to understand and respond to questions is insane. I hate to say it, but a lot better than most of the humans out there... It took me a while to understand how I can give instructions to my AI, but I reached out to the team and they gave me a live demo a few hours later. I'm super satisfied and would recommend Molin to all store owners!
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