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The support team has been excellent, even though we're on different continents they have been quick to answer my questions which went beyond their robust FAQ and help videos. Set up has been very intuitive.
Hi Enjoy Better Coffee & Tea Thank you so much for your kind words! We're thrilled to hear that you're finding Moosedesk beneficial for your Shopify store. Thanks for trusting Moosedesk to help you stay connected with your customers and ensure their satisfaction. If you ever need assistance or have suggestions, feel free to reach out – we're here to help! Jason from MooseDesk Support Team
Dear Azuer Bellydance Thank you for sharing your positive review! Your feedback helps motivate us to continue providing excellent products and services. We appreciate you taking the time to share your thoughts and look forward to delivering an outstanding experience for you moving forward. Anne from MooseDesk Support Team
The best customer service, fast and efficient!
Hi Coolby Official Store Thank you so much for your 5-star review! We are happy to hear that you had such a positive experience with our app. If there’s anything specific you loved or any areas where we can improve, please let us know. Your feedback is invaluable to us. We’re grateful for your support and look forward to serving you again. Should you have any questions or need assistance, feel free to reach out. Thanks again for choosing MooseDesk! Anne from MooseDesk Team
Such a helpful team! Sam was unbelievably patient with my query. I couldn't recommend their customer service more.
Hi Ark Colour Design - Retail, Thank you so much for your glowing 5-star review! I’m thrilled to hear that you had such a positive experience with our app. If there’s anything specific you loved or any areas where we can improve, please let us know. Your feedback is invaluable to us. We’re grateful for your support and look forward to serving you again. Should you have any questions or need assistance, feel free to reach out. Thanks again for choosing MooseDesk! Sam from MooseDesk Team
Exceptional App and Outstanding Support! I am extremely happy with MooseDesk FAQ & Helpdesk. The app itself is fantastic, offering all the features we need to manage our helpdesk and FAQs efficiently. It's user-friendly, reliable, and seamlessly integrates with our Shopify store. What truly sets MooseDesk apart is their outstanding customer support. The team has been incredibly responsive and helpful, addressing all my customization requests promptly and effectively. They went above and beyond to ensure everything worked perfectly, even on mobile devices. I’ve never experienced such a high level of support with any other app. The team's dedication and commitment to providing an excellent user experience are truly commendable. If you’re looking for a top-notch helpdesk solution with exceptional support, look no further than MooseDesk FAQ & Helpdesk. Highly recommended! Thank you, MooseDesk team, for your incredible app and stellar support!
Hi 199 Kart, Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying our app. Your support means a lot to us. If you ever have more feedback or suggestions, feel free to share. We appreciate your support! Thank you for choosing us MooseDesk Team
I have used several Support Ticket and Helpdesk Apps and even the ones that have high monthly or annual costs always disappoint. Moosedesk has been an amazing experience so far. I love the simplicity and ease of use, and it still has everything you need. I cannot speak highly enough about the high level of customer service. They respond so quickly and are prepared to go above and beyond to tweak the system specifically for your store. And there are many new features that are coming, so I am excited to be part of this journey.
Hi Terry, Thank you so much for your kind words and for always being the one of the best customer we have ever had. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us. If you have any questions or concerns, feel free to drop us a message. We are always ready to help you! Have a wonderful day, and take care! MooseDesk Support Team
The App is great and the customer service is out of this world. I have never seen such resposiveness and willingness to help. They have done several customisations within a few hours and always ready to tweak things when needed. I am loving using the App and it's exciting to see the new features they keep releasing. Thank you guys!
Hi Ollie+Zara, Thank you so much for your fantastic review! We're thrilled to hear that you love the app and have had such a positive experience with our customer service team. We're always here to assist with any customizations and tweaks you need. Your excitement about our new features is incredibly motivating for us. Thank you for your kind words and continued support! Jason from MooseDesk Support Team
So far everything is working really well, customer service is top notch, very fast, helpful and pretty much helped us with everything we needed!
Hi QwertyKey, It's Jason here. Thank you so much for your wonderful review! We're thrilled to hear that everything is working well for you and that our customer service team was able to assist you quickly and effectively. Your satisfaction is our top priority, and we're always here to help with anything you need. We appreciate your support and look forward to continuing to serve you! Jason from MooseDesk Support Team
Supporto ultra competente e disponibile a risolvere i problemi. Attualmente sono contento di questa app gratuita!
Ciao 3Digital! Grazie per aver condiviso la tua recensione positiva! Sono felice di sapere che il nostro team di supporto è stato in grado di risolvere in modo competente e reattivo tutti i problemi che hai riscontrato. La soddisfazione del cliente è la nostra massima priorità, quindi siamo lieti che l'app sia stata all'altezza delle tue aspettative e ti abbia reso soddisfatto delle sue prestazioni. Il tuo feedback ci aiuta a motivarci a continuare a fornire prodotti e servizi eccellenti. Apprezziamo che tu abbia dedicato del tempo per condividere i tuoi pensieri e non vediamo l'ora di offrirti un'esperienza eccezionale per il futuro. Jason de MooseDesk Support Team
I installed this app in my second store. The support team is amazing and responds quickly. The app works without problems and saves me a lot of time. One of the best apps in this category.
Hi Ortoflex, It's such a pleasure to receive such kind words of yours. Thank you very much for your trust. Please rest assured that we will try to be better and better to serve such a wonderful customer like you. If there's anything specific you loved or any way we can improve, please let us know. We look forward to serving you again and appreciate your trust in MooseDesk. MooseDesk Team
Finally an app that is easy to set up and does everything I was looking for. The support team is really helpful. 10/10
Hi Furlok, Thank you so much for your fantastic review! We're delighted to hear that you found MooseDesk easy to set up and that it meets all your needs. Our support team is always here to help, and it's great to know they've been helpful to you. Your 10/10 rating means a lot to us. If you ever need anything else, don't hesitate to reach out. MooseDesk Team
Hi there, Thank you so much for your 5-star review! You have motivated us to do better and better to serve such valued customer like you. If you have any suggestions or feedback to help us improve even further, please don't hesitate to share. Thanks again for your support! MooseDesk Team
Their support team is lightning-fast and incredibly helpful. The app itself is packed with features that some paid apps dont even touch (or offer for free). MooseDesk is my go-to for top-notch support services. If you're running a store, this app is a must-have.
Hi Avis, We greatly appreciate your 5-star review! It's wonderful to hear that MooseDesk is meeting your needs and expectations. Our goal is to provide the best possible service, and your positive feedback motivates us to keep improving. If you ever have any questions or additional feedback, we're here to help. Thank you for choosing MooseDesk! MooseDesk Team
This is an incredible tool and the support and service is outstanding. The App itself is fairly new and they are adding new features and tools all the time. It's only getting better and better. I have to stress again, I have never experienced such quick and personal service. AMAZING!
Hi EvriGard, Thank you so much for your generous review. Your feedback is incredibly valuable to us and we truly appreciate you taking the time to share your positive experience with MooseDesk. Our team is always dedicated to providing exceptional service and top-notch product, and your kind words confirm we're on the right track Thank you once again. If there's ever anything we can do to further enhance your experience, please don't hesitate to reach out! Sincerely, MooseDesk Team
Great support during set up and they offer demo calls which are one to one help and tutorial sessions to resolve any issues you may have.
Hi ShowerSpaah! It's great to know that you appreciate our commitment to providing personalized support! We understand the importance of offering demo calls and one-to-one tutorials to ensure a smooth setup process. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help! MooseDesk Team
Very beautiful App with great, kind and patience Customer Service that is truly open to listen the user, I really appreciated that! (I have received support immediately, please continue in this way!) I installed the App few days ago and still learning using that, I like a lot the simple and intuitive dashboard which to me is very clean, knowing instantaneously where to click. I am thrilled to see what MooseDesk is planning for the future!
Hi Filippo, This is Anne from MooseDesk writing heartfelt gratitude for your review We are really happy that you had a positive feedback with MooseDesk. We strive to provide excellent support to all our customers, and your feedback encourages us to keep up the good work. If you have any further questions or need assistance with anything else, please don't hesitate to let us know. We're here to help!
Moosedesk is a great upcoming app to work with our Shopify store. We have been working with them for several months now. Many helpdesk apps are so convoluted that they become expensive and difficult to use for the everyday person without internal IT. While we have had a few bumps along the way, the support has been stellar. I am excited about the upcoming features they plan to roll out. Moosedesk has helped us keep in touch with our customers and resolve their concerns. This is crucial to us in having happy customers.
Hi Prep4Life Thank you so much for your kind words! We're thrilled to hear that you're finding MooseDesk beneficial for your Shopify store. We understand the importance of simplicity and efficiency, especially when it comes to customer support tools. We're committed to providing top-notch support and continuously improving our app to meet the needs of our users. Your feedback is invaluable to us as we strive to enhance Moosedesk further. We're excited about the upcoming features too and can't wait to roll them out for you. Thanks for trusting Moosedesk to help you stay connected with your customers and ensure their satisfaction. If you ever need assistance or have suggestions, feel free to reach out – we're here to help!
Fast customer service. They do their best to resolve custom requests.
Hi THE HOME STORE, Thank you so much for your feedback! We're delighted to hear that you've had a positive experience with our customer service team. Resolving custom requests efficiently is a top priority for us, and we're glad to know that we could meet your expectations. If you ever need further assistance or have any more custom requests, please don't hesitate to reach out. We're here to help!
Amazing app!! and WOW the customer support is out standing love it! there so helpful and prompt. Highly trusted platform for my business and delivering to my customers. Thank you MooseDesk you always deliver. - Side note Jason is amazing keep him.
Hi SWISH NATION, Thank you so so so much for your glowing review! We're thrilled to hear that you're enjoying our app and that our customer support team has exceeded your expectations. Providing excellent service and support is always our top priority, so it's incredibly rewarding to hear such positive feedback. We're honored to be your trusted platform for your business needs and look forward to continuing to serve you and your customers. Thank you for choosing MooseDesk!
Amazing app with a proper support! highly recommended as not only it's free but much better than some other paid app
Hi Ball Mason, Thank you so much for your kind words! We're thrilled to hear that you found our service excellent and our assistance helpful. Making the application process easy for our customers is always a top priority for us. Your vote means a lot to us, and we're grateful for your support. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
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