Multi‑Store Sync Power
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Good app. Does all what is required of it. Support was great to answer queries. usually app support doesn't get on a call with the merchant but these guys did for which they deserve all the applause.
One of the absolute worst apps we have tried (and we have had it for 1 year time to give them room to improve that is not working). Do not download this app- choose Tipo instead which works like a charm. This app will give you soooo much problems and have made us loose so much money on constant glitches and also constant errors in sync. The service team will once in a while tell you they are aware about the issues and then they are never fixed. Our bottom line was when they now said they know about a very severe sync issue that cause us finanical losses every day but said "we will fix it by sept 8th....". At the date of Sept 1.... Their lack of respect is abnourmous.
Hi Team at BabyMocs, Thank you for sharing your experience; we are truly sorry to hear you were not satisfied. We understand the significance of each issue our customers face, and we do not take any concerns lightly. We have carefully reviewed your case internally and found that our team responded to your inquiries in a timely and respectful manner. It is crucial for us to clarify that our standard practice is to avoid deploying updates on Fridays (i.e., Sep 1st) or over the weekend, particularly when it is not an issue affecting primary data like prices or inventory. We do this to minimize the risk of disrupting service for all our users. In your specific case, a workaround was offered, and our team worked over the weekend to expedite a solution. The fix was deployed on Monday (Sep 4th), and the app has been running smoothly since. We apologize for any inconvenience you’ve experienced. If there are continuing issues or further concerns, we are more than willing to address them. We appreciate your business and your feedback as it helps us improve.
We used this app for around two years, it was always a bit glitchy and a bit slow but it generally worked. 2 weeks ago our products stopped syncing to our destination store (even though the dialogue box showed that the sync was successful). I contacted support and was met with an incredibly condescending response that we must have changed the settings (we didn't). 6 frustrating emails later, the development team conceded that they had indeed updated the software (without any notification), and the app would no longer work for us. Average product, terrible service, we've moved on.
Hi Team at Use-Ta! Firstly, we would like to extend our sincere apologies for the inconvenience and frustration you've experienced. Thank you for taking the time to bring this to our attention; your feedback is invaluable in helping us improve. After a thorough internal review, we recognize that we fell short in multiple areas. You were absolutely right about the inadequacies in both our communication style and the accuracy of the information provided. We understand that the recent software update blocked the manual update functionality that you were accustomed to, and for that, we are genuinely sorry. To make amends, we are already working on an update to restore the manual sync function you relied upon. This adjustment will be rolled out in our next update. Moreover, we have conducted a comprehensive review with our support and development teams and held a 'lessons-learned' session to prevent future communication lapses. We regret that our shortcomings have led you to move on from using our application, and we appreciate the time you spent with us. Your feedback will serve as a critical learning point for us to better our product and customer service moving forward. Again, thank you for your honest review, and we deeply regret the inconvenience you’ve faced.
Best app ever , very functional, but the best is the 24/7 support by Safouh Addas made this app very easy for us and a stress-free process, always available and extremely efficient, i recommend this app mostly because of the technical support provided. Thank you so much Safouh, excellent job !
Fantastic service - wonderfully powerful app that meets our needs perfectly. Their support team talked me through an issue we had with our settings within the app and taught me patiently how to overcome the issue (which was a problem we had created, not with the app itself). Would 100% recommend this to others based on it's performance and usability.
Mr. Safouh you are the best. This is the second time you have helped me and solved my issues so I can keep using the app. I really appreciate your help.
Safouh is super helpful! We will be using this app across all my 4 stores because of him! Thank you for your help!!!!
This is by far the best app support I've received from a Shopify App developer. The app works perfectly for my store and while it was a little confusing to set up on my own, their support team suggested a quick Google Meet call and they solved all of my issues immediately. If I could give them 6 stars I would!
This app has allowed us to quickly synchronize all the stock in our stores and optimize time in stock management. I especially highlight the help received by the support team, much appreciated!
Seamlessly syncs our Canadian and US online stores so we don't have to re-enter every product. Customer service has always responded to questions/requests/issues within a few hours, and are extremely patient and thorough when assisting you. Highly recommend.
The app has done exactly what we needed to do and their support team has always been extremely helpful, responds almost immediately and have walked us through things in a very easy to understand manner.
Really good app and has such a great support team. Always available to help and respond very quickly. Safouh is who helped me and he was very helpful!
Great app, had an issue but solved it quickly, great support, been using the app for 2 years to sync inventory across 4 stores
Great app, been using it for more then 3 years, works perfectly, we have 5 stores connected with it. The support and problem solving is very fast. Best solution to sync inventories in shopify
Great Solution if you have multiple stores. Perfect solution for our b2c / b2b stores. Also fast and helpful support. Thanks Vishal.
Good app, does what you want it to do. Recently had an inventory issue with a Shopify upload mistake of handles and mixed up products. The app did what it should have but resulted in a disaster (not their fault). However, speaking with the support they were able to reverse all changes fast and provided really top service to help us fix the issue, which was not their fault. So, great app and great service!
Does not work, stock has been completely messed up. Do not use. If this company can fix the app then it will be a good app. Also got spammed constantly for 'stock synched'.
Hi Team at BullyBillows, Thank you for your review and for trying the application. We are sorry to learn that you have encountered the aforementioned difficulties. After reviewing your setup we identified that some of the SKUs have duplicates. This is something that can be addressed quickly and efficiently. Our customer service team already reached out suggesting a screen sharing session where they can walk you through the configuration and the most efficient way to address the issues with the product data. We hope to speak to you soon!
I have been working with this app for the last week. Now that I have it set up it's syncing stock perfectly between my two shops. Customer service has been incredibly responsive and helpful in getting me set up properly and answering all of my questions. Excited to add it to additional stores!
Best solution out there... we were trying expensive solutions that did not perform half as well as this app. Great support, great product. Not only does it sync up your products, but your collections and orders as well. Looking forward to the product metafield updates which I think is coming soon.
Wow! these guys rock, great CS in the middle of the night! Let's pray for peace in Europe so this company can continue to service Shopify Stores!
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