Webkul MultiVendor Marketplace
Build Your Multi Vendor Marketplace with 100+ Advance Features
Rating
4.6
feedback
344
chart
#2,065
All reviews
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Jan. 19, 2026
In my personal experience, this has been one of the worst apps I have ever worked with on Shopify. I installed it with the expectation that it would provide stable integrations and reliable marketplace sync, but from the beginning I encountered constant technical issues, glitches, and inconsistent behavior across multiple features. Over time, these problems created real operational difficulties for my store. Basic actions failed, errors kept returning, and important parts of the app did not function as advertised for me. One of the biggest issues I faced was the marketplace integration (for example with Etsy), which continuously produced errors, failed syncs, and incomplete data transfers. This alone caused massive disruption to my workflow, leading to delays, incorrect listings, and lost time trying to manually fix things that the app was supposed to handle. I repeatedly contacted support to get these issues resolved. Unfortunately, my experience with support was also negative. Instead of constructive guidance or efficient troubleshooting, I often received defensive or unhelpful responses. There were situations where I felt my concerns were dismissed rather than addressed. Even when fixes were promised, they were slow to arrive or only partially resolved the problem, which meant the same issues kept coming back. After months of dealing with this, I still did not see a stable solution to problems that should have been fundamental to the app’s core functionality. The cumulative effect of these bugs, failed integrations, and unproductive support interactions was extremely damaging for my store. The app became so unreliable that I eventually had to stop using it entirely. The instability and lack of dependable solutions affected my store’s operations to a point where continuing was no longer viable for me. Based on my personal experience, I cannot recommend this app under any circumstances. The amount of time, frustration, and operational damage it caused far outweighed any potential benefits. If you are considering this solution, I strongly suggest testing it very deeply before committing to it, especially if your business depends on stable marketplace integration. For me, this app ultimately became a major setback rather than a tool for growth.
Hey! Thank you for sharing your feedback. We regret that your experience with the app and its marketplace integrations, specifically ETSY did not meet your expectations and caused operational difficulties for your store. Upon reviewing the support tickets, we noticed that you wanted the real-time sync for Etsy, which is technically not feasible because Etsy does not support webhooks. Due to this limitation, data synchronization is handled via cron-based process. The cron runs at a 30-minute interval by default. For more frequent or near real-time updates, we had suggested using a dedicated server to support shorter cron intervals; however, this option was not agreed upon. In addition to standard support assistance, we also implemented certain customizations at no additional cost to help address your requirements. However, To better understand the challenges you faced, we would appreciate the opportunity to discuss this via a meeting. We are sending you the meeting scheduling link via the support ticket. We request you to kindly schedule a meeting. We're 100% ready to make any additional efforts to resolve your concerns. See you in the meeting - Team webkul
Aug. 30, 2025
Preciso solucionar a integração e fazer funcionar o sistema do webkul. O suporte de vcs eh zero. Como resolver?
April 27, 2025
No one here for the weekend to help .. A very bad experience for any one of you current and future clients . I'll try another multivendors app .
It’s truly unfortunate to hear about your experience, and I completely understand your frustration. I’d like to clarify that our standard support hours are from 9 AM to 7 PM IST,during weekends and we responded to your query within 6 hours of receiving it. We do our best to respond as promptly as possible within our operational hours. We genuinely value your business and would appreciate the opportunity to make things right. If you're open to it, please check our latest support email and reply back so we can assist you in the best way possible.
March 26, 2026
This app has so many bugs. I spend more time finding bugs and errors with the app than I do selling products. I would not recommend this to anyone.
Aug. 28, 2024
NO recomiendo esta aplicación, no existe una buena comunicación con soporte técnico, no hemos usado vuestra App y no la podemos usar porque ahora subieron el precio a $15, pero siguen cobrando el valor de $10 mensualmente aunque no la usamos. Procedo a desinstalar esta aplicación.
Hi,There! Please excuse us for the unfortunate experience you had with the app. Our team has made several attempts to reach you via email and phone without success. To ensure we address and resolve your concerns effectively, we kindly request that you schedule a meeting with us at your earliest convenience via this link: https://webkul.bookingcommerce.com/en/onlinemeeting - Team Webkul
Aug. 5, 2024
Les doy un 1 porque no es aceptable que, tengo 1 año pagado sobre mi plan de SHOPIFY COMO TAL y por un pago fallido de vuestra aplicación hayáis congelado TODA MI TIENDA. Si no pago vuestra aplicación, tenéis el derecho a congelar o desactivar vuestra aplicación pero NUNCA toda mi tienda que ya tiene 1 año entero pagado y que su funcionamiento no dependa de nada de esta aplicación vuestra. Es inaceptable y una falta de respeto. Si lo hacéis para mostrar que tenéis poder sobre las actividades de otros, quiero probarlos que es una muy mala práctica. Muy seguramente esto no les dirá nada pero NO LO RECOMENDARÉ A NADIE MÁS.
This is to inform you that our app is public app on shopify and its billing is handled by shopify only. We don't have authority or access to close any merchant store. There is some confusion from your end. In order to use our app you need to navigate in Multivendor app and update the revise pricing of our app https://webkul.chatwhizz.com/share/screenshot/66b1fdbb6007bc070264db19 We apologize for any inconvenience this may have caused and are here to assist you further. Please feel free to reach out if you have any questions or need additional support. You can also schedule a meeting via this link: https://webkul.bookingcommerce.com/en/multivendor-marketplace-shopify Thanks
July 1, 2024
Despite our numerous complains and tickets, we are being ignored by webkul, our webkul dashboard was locked for 3 months despite our recurring bill of $65.
We noticed that you did not accept the updated charges, which caused the issue of being unable to access the dashboard. Our team promptly addressed this matter during our meeting and resolved it immediately.
May 17, 2024
quite useless, I could not even set this up. Immediately: Error !! Store url can't be same as your store url. what other shopify store url?? I tried my domain which also does not work. The ticket support in the app is also useless as there is no option to leave a message only to put your name, email and store url.... or you have to go out of your way to log into your email and email them this way. Not user friendly at all
Hi, We apologize for the dissatisfaction you experienced with the app. We have a feature where you can customize the Multivendor app URL as well. Please refer to this guide: https://webkul.com/blog/customize-seller-login-url-multi-vendor-marketplace-for-shopify/ We provide live chat support, ticket support, and call support. Our team has sent you a meeting link so that all your queries can be answered, and we will also help you create a successful marketplace. Please respond to the email and schedule a meeting with us at your convenience. Looking forward to hearing back from you. Best regards, Team Webkul
Feb. 12, 2024
I found the app difficult to use. It felt like at every turn I needed to pay for another upgrade to get it to work, and even then it still did not work. I felt like I was getting nickel and dimed all the way through the process. Ultimately I ended up going a different direction.
Hi, There!!We're very sorry to hear that you found the app difficult to use. As we can see from the history that, we have scheduled multiple meetings with you to understand your requirements better & assisted with setting up many features. We acknowledge that the app has a learning curve due to its extensive features, and we understand you may have encountered some difficulties in grasping it. However, we believe that the effort will be worthwhile as you work towards building your ideal marketplace. Also, App has multiple paid feature apps available too but it's not at all mandatory for you enable. One can enable any as per their specific requirements only. We're still willing to assist you in creating your ideal marketplace & for that we have shared the meeting link with you over email.Please check your inbox & get back to us so that we can sort out all the concerns you may have!- Team Webkul
Aug. 18, 2023
We've been configuring this app for 3 months, paid feature. Finding out in the end the payout functionality for sellers is not working. And also, if you have different terms per seller, it's not customizable. Sellers get annoyed about the notifications, it's quite complex to understand for them and it's just not user friendly. And what is a marketplace if the payout is not even working?
Hey!! Please excuse us for this unfortunate experience, However, As we can see from the history of our communication that, You don't have payouts enabled in your PayPal Account as of now & Our team has mentioned the same many times on the chats/conferences/tickets. For that you need to contact PayPal team further so that they can enable payouts feature in your account. Please Note: As soon as you'll get payouts permission in your account PayPal Payout will start working extremely fine. Even we have many merchants who are using payouts successfully since years. We have sent a support ticket along with meeting link.. Kindly check & reply us back so that we can assist you in getting the help from PayPal end. Our team will be more than happy to build a marketplace for you, together! - Team Webkul
July 27, 2023
This app isn't delivering on its promises. We've been using it for 7 weeks now and it's extremely buggy. It constantly auto-syncs even when sync is disabled. It changes prices and images. The customer service doesn't seem to be functional. Pooja is putting in effort, but I have doubts about the software actually functioning. They shouldn't offer it for Shopify. The chat service is terrible, nobody there is capable of providing assistance. The suggested solutions aren't effective. Our team is exhausted, and we've damaged a valuable client relationship that we had established. This has resulted in thousands of dollars in lost work time. Trusting the friendly guy from webkul sales who said their app would be the perfect solution was a huge fat big mistake
May 29, 2023
Signed up for the free trial, but right away the system appears to be clunky and cumbersome, so I wanted to cancel the trial same day. Well, there is NO WAY TO CANCEL and you can't speak to anyone and the chatbot says it will be many hours before they can get back to me. This is poor customer experience and it's been less than 24 hours. My advice is DO NOT INSTALL OR ACCEPT THE FREE TRIAL BECAUSE IT WILL BE HARD TO CANCEL --UPDATE- you have to uninstall the app and supposedly it will automatically cancel the free trial, yet there's absolutely no information in the app to tell you this is the way it works. I still stick to my 1 star review. I now associate this company with "frustration"
Hey!! Thank you for the review. It's very unfortunate that you had the less-satisfied experience with the app. However, As we can see from the history that you installed the app just for 4-5 hours though we offer 15 days time to setup the app. Also, We didn't receive any single query from your end asking for any help/support documents/any issues you faced etc. You just raised a ticket & a Chat where you simply asked " I'd like to cancel the plan and not move forward." & Our team replied you with-in a minute. Refer: https://webkul.chatwhizz.com/share/screenshot/6476cbf422c30b073c69c31a However, We're really keen to listen all the problems you faced so that we can assist you towards resolution. Let's schedule a one to one meeting & Let's clear all the confusions. Please keep an eye on your email for the meeting link which you'll receive in next few minutes from our support team! - Team Webkul.
April 30, 2022
DO NOT MAKE THE MISTAKE WE DID !! Wasted time, money, efforts and suffered continuous business loss because of their incompetence. What a massive failure Webkul team has been in making this plugin work for the customer, after months and months of calls and followups they still aren't able to solve the simple requirement of error-free bulk data upload, the most basic requirement of a MVM is effective metadata management for client-store, but they're just a bunch of ineffective people. The level of incompetence is so high that if i try to upload a file with just 500 products it will run for hours and eventually end up in error. 2-way sync is just a scam, the sync doesn't work at all, any data i update on this goddamn app, has no surety whether it will reflect in my shopify store or not. STRONGLY ADVISE AGAINST USING THIS APP
Hey !! Please excuse us for the less-satisfied experience with the app but please be informed that your complaints are getting taken care off. We're really keen to listen all the problems you're having so that we can assist you towards resolution. Let's schedule a one to one meeting & Let's clear all the confusions. Please keep an eye on your email for the meeting link which you'll receive in next few minutes from our support team! - Team Webkul.
Nov. 6, 2021
I am pretty dissappointed to see other reviews stating how amazing customer service is, because I can't get them to respond to my inquiries to save my life. Have been reaching out since late September with the same issue, and have yet to get any resolution, or even a response. I like the app, but when my questions can't be answered, it makes for a very difficult time figuring out how to proceed. **In response to your reply, your posted screenshot shows your answer from my very first inquiry. I have messaged you three times since then. Once in September, once in October, and again a few days ago, with no response. I would not have left this review otherwise, but am at least happy to have caught your attention so hopefully I can get the one glitch I've been trying to resolve for two months now, handled.**
Hi, Thanks for the review. As we can check we have responded to all your queries well in time, please refer screenshot : https://www.awesomescreenshot.com/image/16275983?key=b9e3c563196c620cf7ce287d065f7f0c To check the replies, please login to https://webkul.uvdesk.com/en/customer/login with the email and generate the password and you can check all the response to your queries. Still if you have any issue, feel free to send an email at [email protected]
Nov. 5, 2021
System is very buggy. I have my suppliers complaining regularly that they are not receiving email and sometimes they wont even get the order until we ask them. Shopify will have the order but multivendor backend wont have any. No Phone support for any urgent matters. Losing everyday because of this. **** Updated 05/11/2021 Very unprofessional. I have in record where you emailed us saying about your server outrage which caused that issue and you advised me to sync manaully. Whereas the explanation you gave below is for the other issue I reported to you guys for which you came back to me saying what I missed which is correct. I came here to delete this review after seeing your support email. But now I'm leaving it as it is for others to see.
Hi, Thanks for the review. Regarding the seller not receiving the emails : This is because the product was not available in the multivendor app, which is why there was no email sent to seller and caused all the confusion. All this has been checked by the support team in your presence. Hope things are more clear to you now, as the support is in constant touch with you. Still if you face any difficulty in the app, feel free to connect. Regards, Team Webkul
Nov. 16, 2020
Products inventory update is not synching with shopify automatically and we need to do it product by product. We've been calling this out to their support, no radical solution provided. This is diminishing our credibility with both customers and vendors.
Hi, I think there is a confusion here. The barcode label generation option is available in all the shipping methods that are provided for integration in the app apart from multivendor shipping. Please do respond to the support emails, so they can clear all this.
July 5, 2020
the app is unstable and support is extremely poor. we've been encountering intermittent errors with their product import function and SMTP configuration. but all the support team do is to give you very generic, vague answers which do not address the root cause. they put you on a subscription without a real support team and try to stall as much time as they can until you give up trying. i'd recommend you guys look elsewhere and not waste your time with these people.
April 22, 2020
This app lacks several features that are really important for a successful marketplace to have. We tried requesting for adding the feature that we need but for just one feature we were asked to pay over $500 to develop it. Unfortunately, we will have to find another route.
Hi, Thanks for the review. We would love to know all the "missing features" (according to you). Please list the same in the support ticket. As every country , demography and industry needs different set of features for marketplace and from last 5 years we are working hard to add all the features .And now the app is really loaded with tons of features and definitely the best available in the market. Regarding your current customization need , that required changes to be done in commission calculation algorithm and we need to be extra careful when ever we are doing any changes in Commission Algorithm as it may effect our other clients. Still we quoted very genuine price for this.
Jan. 14, 2020
Trying to setup the app but the support is ridiculous. iv asked for a demo / setup help 4-5 times on email but all i get everytime is a scripted reply with some demo links. The phone is almost never picked up. the UI of the app is so poor with so many options that an ordinary user like is me is absolutely lost on where to start and what to do. Quite afraid about the support in case i ever run into any issues while using the app