Kickflip ‑ Customize Products
Shopify Product Customization Plugin - Kickflip
Rating
4.6
feedback
134
chart
#940
All reviews
Rating Breakdown
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Aug. 27, 2024
I have checked many simiillar app which is not even close to kickflip. Easy and use with full possibilities. Great support. Congratulations guys. Great product.
Aug. 21, 2024
Kickflip is an amazing tool! Cindy and Elisabeth from customer care are so nice and helped me set up everything for my store! I highly recommend it!
Wow, your review just made our day! 🎉 Thanks a ton for the recommendation!
Aug. 16, 2024
I haven't had a chance to sell anything as of writing this review, however compared to the other customisers this is the easiest to use (yes there's always a learning curve), and the customer support is pretty damn good. All of my questions have been answered and 99% have been solved without coding on my part. There are some things that could be refined such as the mobile functionality/ease of use especially with customer editable photos but i believe this is something that's being worked on.
Thank you for your thoughtful review! We're thrilled to hear that our customizer is the easiest to use among your experiences, and we greatly appreciate your positive feedback on our customer support. Rest assured, we're actively working on improving mobile functionality and ease of use. Please don't hesitate to reach out if you have any further suggestions or questions. Best,
Aug. 15, 2024
Perfect app and good assistance, I recommand
Thank you so much for your kind words and recommendation! We're delighted that you're enjoying our app and finding our assistance helpful. If you have any questions or need further assistance in the future, please feel free to reach out. We're here to help!
Aug. 13, 2024
They are very caring, real customer service is available, they are very caring
Store
My Store
Using app
1 day
Thank you for your feedback! We're glad to hear that you've experienced attentive and caring customer service with us. Providing genuine support is our priority, and we're here whenever you need us. We wish you great success with your project!
Aug. 14, 2024
The front-end design is impressive compared to other apps, and it was the main reason I decided to try it out. However, in my opinion, the app is not yet ready for established businesses to rely on, as the back end needs further development. I wish the team all the best moving forward, but I hope to save others in my position some valuable time if they are under the impression that this app will be quick and easy to use. There is a 3-4 week wait for open support tickets. While the live customer service is great, if you encounter an issue beyond what they can assist with, be prepared to wait an unreasonable amount of time. I am choosing to move on to another app rather than waiting. Please ensure that your theme works directly with the app before investing time in setting everything up, as I did. You may encounter issues down the road. I had the impression this was an out-of-the-box solution, but that was not the case for my very popular and common theme. If your theme is not compatible, they will refer you to a partner for paid development work. The instructions for uninstalling the app are somewhat complicated, and not really suited for those without a strong grasp of Shopify, in my opinion. I hope to get around to it soon. If you’re like me and working around the clock, be aware that this cleanup process can be time-consuming if you choose not to continue using the app. Additionally, when you uninstall the app, any products you added through it will also be deleted.
Wow, thank you for the amazing feedback! Your success is our top priority, and we’re here to keep supporting your customization journey every step of the way. :)
July 29, 2024
Great customer service. Amazing product once you understand how to use it.
Absolutely thrilled to hear about your positive experience with Kickflip! Understanding a new product can be a journey, and we’re here to support you every step of the way. Thank you for choosing Kickflip to power your custom products sales! 🚀
July 23, 2024
We've been using this app to set up a custom made clothing item. The whole process has taken weeks a lot of cash invested in 3D models. That makes the whole limitation I'm about the describe even more frustrating. When products are created as variations they are SKU-less. That means if your using an IMS or shipping app to process orders after checkout (one that requires a SKU like many do) you're not going to have much luck. Lesser custom apps often give you options. Either replicate the source SKU for each variant or even add numbers sequentially. We use a few of them successfully already. These small but essential function really show when an app that has considered the backend needs of merchants. Kickflip has a heavy focus on front end UI and that's great since it's key for the product, but the backend is not really suitable for any business of scale. The response from support for this issue was "this is eye opening and we appreciate it. However, unfortunately, it is not possible to do this." Well...thanks. We're currently unsure if, even after our investment we can make this app worth for us logistically. I suspect we'll try it and manually link products to orders in the short term but it's very disappointing when a simple code change to variant generation would have solved this. 5 stars for ambition. 2 for implementation on Shopify. ------ Response to Kickflip's response: We want to be clear this is NOT feedback on variants linked to inventory level. All our SKUs are made to order anyway. This is simply the manner with which new variants created in Shopify by the app have no SKU given to them when they hit the checkout. This is a simple API/App fix (other apps can generate this kind of variants) and not a complex feature we're discussing here. This is the second time your team haven't quite understood the issue we've raised so perhaps we're not being clear enough. However, it seems based on your response that nothing is in the pipeline.
First off, we want to thank you for your honest and thorough feedback. It’s voices like yours that push us to strive for excellence in everything we do. Regarding our inventory management feature, it’s important to note that it is currently in beta and might not cover all your requirements at the moment. The current limitation comes from the way we manage inventory due to constraints with Shopify’s variant limit and the fact that stocks cannot be shared between different variants. This has led us to handle all inventory management within Kickflip’s admin. We understand that this isn’t ideal for your use case. We encourage you to share any additional insights you have to help us improve this feature here : https://kickflip.canny.io/feature-requests/p/i-would-like-the-skus-entered-in-kickflip-to-be-linked-to-shopifys-inventory We appreciate your patience and understanding as we aim to meet your needs better. Thank you again for bringing this to our attention.
July 18, 2024
Kickflip truly sets itself apart from other customizer add-ons for Shopify in its ability to allow custom fields to directly affect product prices, such as for custom logos, text, etc. If your brand/company is looking to create an online store where customization is a key feature and you want to be able to adjust a product's price based on however many additional features a customer wants for it, Kickflip is the absolute best option as it currently stands.
Thank you so much for your glowing review! We're happy to hear that Kickflip's ability to integrate custom fields into product pricing has made such a positive impact for your online store's customization needs. Your feedback means a lot to us, and we're here to support you every step of the way :) !
July 16, 2024
Kickflip was the exact customization tool we were looking for. It’s very straightforward from start to finish. If I got stuck at any point, the chat feature was convenient to use and received quick and detailed responses from a real person to continue building our product. As a small business, the payment structure is also ideal as it eliminates the risk by only charging when we make a sale, as opposed to committing to a big monthly or annual fee. High recommend kickflip!
We’re all about making things straightforward and user-friendly, so knowing that you had a seamless experience from start to finish is music to our ears.Thank you for the high recommendation! ✨
July 15, 2024
The whole team is very kind and responsive. The app is the best I have found in Shopify so far.
Thanks for the awesome feedback! Our team is always here to help, and it’s fantastic to hear that you’re loving our platform. We’re all about making your experience the best it can be. Keep rocking on Kickflip, and let us know if you need anything else!
July 11, 2024
This app was exactly what i needed for my store. Also superb costumer service, that helped med solve issues fast and without giving up when I had no idea what i was doing. Would 100% recommend this app.
Thank you so much for your fantastic review! 🎉 We’re thrilled to hear that Kickflip was exactly what you needed for your store. Our team is dedicated to providing top-notch customer service, and it’s awesome to know we could help you out quickly and efficiently. Your recommendation means the world to us!
July 3, 2024
Best app,kind agent
Big thanks for the fantastic review! We're thrilled you think our platform and team are top-notch. Keep those custom orders coming, and we're always here if you need anything.
July 4, 2024
Amazing configurator app and very helpful and quick customer service! Highly recommend as it's very customizable and should work for any kind of business that wants any sort of customization. Thanks kickflip!
Thank you for your wonderful review! We are delighted to hear that our configurator platform and customer service have met your expectations. We’re thrilled to be a part of Innit Designs’ journey. Your iconic chairs and sustainable design practices resonate deeply with our mission to empower businesses through exceptional customization solutions. Thank you for recommending Kickflip, and we look forward to continuing to support your success. - The Kickflip Team
June 25, 2024
Highly recommend! After playing around with the app it was very easy to navigate. It didn’t take me long to learn everything. Also their help desk replied back quickly and answered every question I had. This is important to me since I’m a business owner and hardly have time to learn a new program. Thanks Kickflip!
Thank you for your enthusiastic recommendation! We’re thrilled to hear that you found our platform easy to navigate and quick to learn. Your feedback about our responsive customer success team means a lot to us. We understand how valuable your time is as a business owner, and we’re glad we could provide the support you needed. Thanks for choosing Kickflip, and we’re here for you whenever you need us!
June 7, 2024
The team at Kickflip are great! Admittedly, I'm not tech savvy and have struggled to create a complex product. However, along my journey they have graciously helped me at every turn. They have enthusiastically supported me with 1-on-1 video sessions, text sessions, and were sincerely open to suggestions toward making their back-end functionality easier for complex products like mine. A perfect platform does not exist, but it's comforting to know that the team behind it are humble, helpful, and striving toward perfecting it. I appreciate and respect the spirit and efforts of the team at Kickflip. Thank you!
Wow, what a fantastic review! 🌟 Thanks a ton for sharing your experience with Kickflip. It’s awesome to hear that our team’s support has made a real difference for you. We’re all about helping you bring your complex products to life, and it’s great to know that our help has been valuable for you. We’re on a mission to build the perfect platform, and your kind words motivate us to keep pushing forward. Thanks for being a part of our journey. You’re the reason we do what we do! Cheers! 🛠️✨
May 31, 2024
Extremely useful configurator app. The best one available in the market, with both complex functionalities and good looking UI. Other configurator apps just lack functionality or look very outdated. Plus, the customer support is extremely responsive. 10 out of 10
Wow, this review made our day! We'll frame it and hang it up in our office. 😄 Thank you so much for the kind words! We strive to make our configurator app the best out there, and it's great to hear that you think so too. We also pride ourselves on being responsive and helpful, so your feedback means a lot. Thanks again, and stay awesome! 🚀
May 28, 2024
Can't put it on the main page. Customer Service says it is only possible to have it on a seperate page. So many hours of configurating for nothing!
Thank you for taking the time to share your feedback. We understand your frustration. We're continuously working to enhance our platform, and we have good news: the feature to integrate the customizer directly on your homepage is in the works and will be released soon! You can track its progress and even vote for it on our public roadmap here: https://kickflip.canny.io/feature-requests/p/i-would-like-my-customizer-to-be-integrated-directly-on-my-homepage. You will be notified when it launches. In the meantime, there is a solution that can work for you. By implementing a bit of custom code, you can achieve the integration you're looking for. Our customer success team is here to help and can provide you or your developer with an overview of the process. Please don't hesitate to reach out. We appreciate your patience and understanding as we work to bring you this feature. Your success is our priority, and we're committed to providing you with the best possible experience. - The Kickflip team
May 22, 2024
After trying a few other apps I have found kickflip to be the best customiser for Shopify. Nice user interface on the shop, easy to mage and update products/variants, really good customer service (thank you Elizabeth and Vincent). No complaints from me, but a couple of areas I would love to see the app evolve is syncing products/variants to Shopify in order to use discounts that include/exclude add ons, add weights (for shipping purposes), get accurate reporting on profit by entering cogs etc. hopefully this will come in due time!
Thank you so much for your wonderful review. Your feedback is deeply appreciated and truly inspiring. It's fantastic to hear that you've found Kickflip to be the best customizer for Shopify and that our user interface, product management features, and customer service have met your expectations. Elizabeth and Vincent have been thrilled to hear your kind words. Your suggestions for future enhancements are invaluable. Rest assured, we are continually working to evolve and improve Kickflip, and these features are on our radar for future development. Thank you for being a part of our journey. We are committed to providing you with the best possible experience and look forward to delivering even more value to you in the future.
May 6, 2024
Great customer service!
Thanks for the stellar review! 😎✨ Keep creating magic with Kickflip!