Navidium Shipping Protection
Navidium Shipping Protection Shipping Insurance Alternative
Rating
4.8
feedback
305
chart
#1,586
All reviews
Review RSS Feed
Dec. 17, 2025
App works great, and the support team is quick to respond to very helpful!
Dec. 12, 2025
Great product - no issues with using it. Seriously a game changer in how we do business.
Dec. 12, 2025
This has been an amazing app to help us cover costs if there is a replacement or be able to move accountability to the customer if they de-select select the coverage! highly recommend
Dec. 11, 2025
This app has been super helpful in recouping the costs associated with lost packages. Very easy to use and their support team has been helpful when needed.
Dec. 4, 2025
This is a great app that makes sense and works well. The support team are responsive and helpful.
Sept. 18, 2025
Excellent app. Good support. Been a part of our operation for over a year and I'd recommend it to anyone.
Using app
Almost 2 years
Total reviews
3
Average rating
5.0
Aug. 22, 2025
Useless application, can't run, can't check, doesn't work, only errors are displayed, no support.
First off, I’d like to apologize for the annoyance of not having the app work out of the gate for you. The reality of most shipping protection apps like this is that it is nearly impossible for a one size fits all approach to work right out of the gate. Since various themes behave differently and have thousands of other apps that could interfere, most of our merchants opt for our white glove onboarding where we onboard the merchant in a duplicate theme first and review and make sure everything works perfectly before going live. Self install works well for many themes, but often it just requires a professional to go in and set it up. I wish it wasn’t this way, it would certainly reduce our need for a full team of engineers…. But hey, it’s Shopify…. I do want to mention that our records show we got a support request chat from you after hours and our team responded about 30 minutes after it was received. As someone who has been an ecommerce merchant myself for almost 2 decades, it is rare for any provider to offer support 24-7, and even more rare to do so even for free plans. I would love the chance to make it right, and our team is committed to help you set it up if you decide to give it a shot. But I do feel like it is unfair to say we don’t have support when our team responded 30 minutes later on a Friday evening. Best, Marc H Co-founder Navidium App
July 30, 2025
Good app with a good CS team. I had issue setting up their product and they quickly booked a call with me to assist me. I recommend their solutions
June 4, 2025
Very happy with the app overall and the support has been amazing. Would definitely recommend.
April 24, 2025
Very happy with the App and the service. Have had it installed for several years now. They get back to you right away and are diligent.
April 18, 2025
Was great while it worked, however, our checkout stopped working about 3 weeks into using it which one of our staff noticed after hours due to a slew of customer support requests. It has since been over 8 days with Navidium "looking into it", and still no sign of it being fixed. I will modify this review in the event it is ever fixed, but had our staff member not noticed we would have lost almost tens of thousands of dollars.
April 23, 2025
Has worked with almost no hitches so far. Easy install, and we love being able to act as the insurer. It is expensive to replace lost packages and this extra revenue has been great. Customers that purchase it get our top replacement service. No technical problems in the store; easy to name and code into the cart. I like that it is simple and straightforward - I do not actually want to buy insurance and deal with a claims process and this is quick and to the point. There was a problem recently when they built a new login page and did not give all of us a way to make a login, but they responded right away after I left a bad review so I have updated this to reflect that. ;) Hopefully they also made their contact page start working again.
Jan. 13, 2025
We've used Navidium for several years now. It's performed flawlessly, and has been a key component of our Mythical Customer CareTM. If a customer selects package protection and has a lost/stolen package, they have peace of mind that we're immediately able to take great care of them. Thank you Navidium!
Jan. 6, 2025
We’ve been using Navidium for years across multiple Shopify stores, and it’s been a reliable and efficient solution for our shipping needs. The app is easy to use, and the customer support is outstanding—responsive, helpful, and truly customer-focused. Highly recommended!
Dec. 12, 2024
Great app. Happy to have it. Easy set up and it works without any issues, which surprisingly I can not say about so many other Shopify apps.
Dec. 10, 2024
Great app. Makes it super easy to deal with damaged items and replacements.
Sept. 17, 2024
We've been using Navidium for over a year now, and it has truly streamlined our shipping protection process. The integration with our e-commerce platform was smooth and easy to set up, allowing us to provide added peace of mind to our customers without any extra hassle. What stands out the most is how customizable the platform is we can tailor the coverage options to fit our specific business needs. Our customers love having the option to protect their packages, and the claims process is straightforward. The support team at Navidium has been responsive and helpful whenever we've had questions. This tool has helped reduce shipping-related headaches and improve customer satisfaction. Highly recommend Navidium to any business looking for a reliable shipping protection solution!