Navidium Shipping Protection
Navidium Shipping Protection Shipping Insurance Alternative
Rating
4.8
feedback
300
chart
#1,800
All reviews
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Jan. 11, 2024
This app adds a lot of AOV to our stores and with the help of their amazing developer Joul everything is fixed within minutes!
Nov. 28, 2023
We’ve been using Navidium for a few months and have had a very positive experience! Easy installation and I don’t have to deal with a third party claim filing middle man. Absolutely worth it!
Nov. 25, 2023
Love Navidium! A great alternative to Route. Would recommend it to anyone trying to increase their AOV.
Nov. 21, 2023
Works fantastic! This is the first shipping protection App that I've tried and very happy with the results.
Nov. 21, 2023
Navidium is a great app. Honestly, it is so simple to use and allows me to generate extra income so I can cover any shipping issues that my customers face. They also have a ton of features to help me tailor the Navidium to specific products.
Nov. 20, 2023
Navidum has been fantastic, their platform is very easy to use and it's a great way to protect both our store and customers from lost parcels or undelivered items. There's a whole suite of tools to take advantage of to also increase upsell opportunities and provide more options for customers.
Nov. 20, 2023
It is an amazing app, an amazing team, and amazing results. Recommend 100%
Nov. 20, 2023
I was in the midst of cancelling my then existing shipping insurance company, for a number of reasons, including upsetting my customers and refusing to answer my quests vis email. I was fortunate enough to find Navidium. I set up an appointment and even recorded the conversation; to insure I heard everything correctly, to either sign up or go without any type of shipping insurance options. Therese from Navidium, asked me about my current circumstances and then provide me with a full explain on all the features that Navidium app provides… In her demonstrated, she showed me a number of current merchants using the system, along with options and most importantly answered all my questions. Additionally, without me asking, she provided me with several ways to communicate with Navidium, in case the need arises. It been a little more than a month since I joined Navidium, I would high suggest anyone using other shipping insurance system to take the time and take a strong look at Navidium, you’ll want to use their app.
Nov. 20, 2023
Navidium has been a game-changer for us! Prior to Navidium, we were using a Shipping Insurance app (y'all know the one) that was not so helpful at all when it came to dealing with lost, stolen, or damaged orders. Navidium has allowed us to personalize the shipping protection experience that has given us (as the company) greater control that in turn impacts our customer's satisfaction and peace of mind. Very grateful!
Nov. 14, 2023
Navidium has been a frustration free experience so far which has been great. We previously worked with Route and the advantages that we have gotten with Navidium have been 100% worth it and a no brainer to stay with Navidium. We actually MAKE money with Navidium. This alone makes the switch worth. The customer and company portal are the easiest platforms to use for us. We have been with Navidium for about 3 months at this point and it has been such a great experience. Their CS team is very nice and pleasant to work with. All in all, Navidium has been an amazing overall experience and a no-brainer to work with. I encourage anyone to use Navidium, you won't be sorry!
Nov. 14, 2023
Navidium has been a great addition to our store. We vetted various different apps, but Navidium was the only one that worked with our business case. Their support team was extremely helpful and responsive throughout the onboarding process.
Nov. 14, 2023
We've been using it for the past half year. When an app does what it says without issues, it saves a lot of time and money, which is precisely what this app does. Initially installed it quickly and smoothly without encountering any issues and it has been running flawlessly ever since. This app brings our current and new customers peace of mind when it comes to shipping. It more than covers for the packages lost or damaged by the carrier and there is still a lot of recovered revenue at the end of each month. It is by far a much better alternative than carrier insurance as we can provide much faster coverage than the traditional insurance services which makes you and your customer wait weeks for a payout. There is really nothing else out there that does something similar. If you're tired of dealing with typical carrier insurance costs, delays and service, try this. We consistently get a 60%-80% usage rate and end up only having to pay out less than half of what we collect. It is one of those rare win-win apps.
Nov. 14, 2023
I used Route for a while then switched to Navidium. It's the best thing I ever did. It's an absolute no brainer. Route provided very little help and in fact it was a pain to have them handle shipping issues and our customers didn't like it either. Better to handle on your end and provide a better experience and make more margin in the process. 5 stars.
Nov. 14, 2023
One of the best apps we have for our website! Super easy, handy, and helps both us and our customers being able to manage replacements ourselves. We've used other shipping protection apps before and they just didn't work for our needs. Thank you Navidium team for all you do!
Nov. 14, 2023
I highly recommend this app because it's best for both parties in a transaction. The business is covered, and the customer isn't waiting an outrageous 30+ days for resolution of their lost/stolen/damaged goods. I used other protection apps and they did nothing but enrage customers with how long it would take to resolve cases, which is stressful for the store and customers.
Nov. 14, 2023
We have been using this app for few months and our revenue went up after using this. We wish we started using this way earlier.
Nov. 14, 2023
I've been using Navidium Shipping Protection for over a year, and I would say hands down, it's one of the best decisions I've made. We are living in trying times as small business owners. Margins are thin and market share is dwindling as more sellers come online. Reducing my risk against theft, fraud, damage, etc. is important to me. Leveling the "risk" playing field and sharing this expense with my customers is the single best way I've found to create a better user experience and sense of peace at an affordable price for all. When a customer opts into Navidium protection, what they are really buying is CONFIDENCE that ANY issues with their orders will be handled expeditiously and professionally. The revenue I gain with Navidium allows me, as a small business owner, to offer a better customer journey by upleveling their post purchase experience. Navidium helps make this affordable.