Navidium Shipping Protection

Feb. 27, 2022

I can't say enough about how wonderful Marc and this app has been. It's easy to use and looks beautiful on our website. They have worked with me through the entire installation and have even checked in to make sure it's meeting my needs. I had a couple tweaks and the response time and assistance came within hours, not days like other apps. This is a great app and it's backed by a great team. You won't have any regrets on installing it or paying for it, because you get constant updates and wonderful support. That's literally all you can ask for.

Feb. 25, 2022

I installed this app to increase my AOV, and it has been nothing short of amazing. Plus the customer support is always top-notch: quick, patient, and competent.

Feb. 1, 2022

A very good app and they installed it onto my store very quickly! I had a special request/customisation due to the way it was interacting with shipping rules, to which they replied promptly and sorted out for me the same day! I cannot recommend them enough.

Jan. 26, 2022

Very straightforward app and the Navidium team handled installation the next day. Didn't have to do anything except set our preferences. Highly recommend, especially if you're deciding between other shipping protection options. Navidium made the most sense for us–no bs, very accommodating, and transparent.

Jan. 21, 2022

This app is an absolute no brainer. DAY 1 we made an extra $700 from this app. Today we'll do close to $1k extra. The UI looks amazing, and it adds authenticity/professionalism to your store in my opinion. Our take rate is about 70% which is extremely high. This app is basically free money. I've added it to all 4 of my stores, and sent it to all of my colleagues.

Jan. 19, 2022

I've been really impressed with the app and the team behind it. The idea behind this is genius and it has generated significant added revenue for us in the past month we've had the app live at checkout. Ecom Propeller have gone above and beyond to accommodate our requests. Customer's also love the security and peace of mind element. It's a win win. Give it a go.

Jan. 18, 2022

Navidium is such an awesome alternative to all the scammy shipping insurance apps. With this app we've been able to give our customers peace of mind as well as simplify the process when the rare occasion happens when a package needs to be resent to someone due to incorrect delivery or theft. The owner Marc is so helpful and goes way beyond to help with anything you need. I've recommended this to other store owners and everyone loves it!

Jan. 17, 2022

This app practically gives you free money. Support is great, very responsive. Our opt-in rate is about 50%, so we're earning a few extra $ on every order.

Jan. 11, 2022

This app has been a gamechanger for our customer service practices and increasing revenue. It makes reshipping items much more economically viable since we now get extra revenue from the shipping insurance. This has made customers more happy. Additionally, we've seen an uptick in the amount of checkouts, possibly because customers feel more secure with a guarantee. This works great!

Jan. 5, 2022

This app has been amazing! Navidium provides great peace of mind for customers at very low rate, we could see a slight increase on our checkout conversion rate! Definitely recommend.

Jan. 3, 2022

Customer service has been great! This has been the best business decision I’ve made in 2021. Postal services has been denying almost all of my claims, I got tired of it & decided to download this app. 5 stars for sure! loving this app!

Dec. 29, 2021

great app. can't recommend it enough and the service team is spot on! solves a huge problem for stores regarding customer service and allows the store owner to deal directly with the customer in a way that will leave the customer happy at zero cost. win win!

Dec. 28, 2021

This shipping protection app helped us come up with a clear strategy for handling lost packages: no purchase, no replacement. It looks very clean and trustworthy on the site & we've had sigificant buy-in from customers. The best part is the back-end portal with claim submission & revenue tracker! This helps us easily track our number of reshipments per month and how that affects our bottom line. Marc has provided excellent app support and customer service as well. We've tried route (pricey) & Shiptection (dashboard never worked) - Navidium wins hands down.

Dec. 17, 2021

Navidium shipping protection is a must have app for all your shipping claim issues. It ‘seamless design, ease of use and practical approach makes this app unique. Now I have funds to cover any shipping cost such as damage, stolen or lost; as you all know is out of our control as sellers but our customers want their product so you can’t blame them for getting upset when they don’t get it or it is damage. Customers are happy to pay a reasonable amount for this protection which you have full control of what you will charge the customer and the customer can easily chose to opt-in right in the shopping cart! As a result, we are free to deal with each issue individually keeping our new and loyal customers very happy. As for support, Marc is excellent when it comes to support which is VERY critical to us as a growing business. There were a few issues that Marc dealt with immediately with a great attitude of support and some fun too! Thanks again Marc for creating this app. Looking forward to working with you as we continue to move forward in a positive path for everyone! WIN! WIN!

Dec. 10, 2021

This app is a life saver for our business! It allows us to offer our customers a higher level of customer service. Also they have the most responsive customer service. Cannot recommend enough!!

Dec. 7, 2021

We operate three Shopify stores. Two of them have Route and we have not been particularly happy with the service they provide. In fact, it seemed that Route would fight with my customers any time they would try to make a claim on a lost or stolen package. I came to believe that Route makes a lot of money off of me and stores like mine for very little except security theater in return. When I heard about Navidium, the developers got my attention immediately when they gracefully explained that they had a similar experience with companies like Route. They developed Navidium to make the process more streamlined -- which helps us act faster to resolve customer situations than we ever could with Route. With our crazy tight margins, we would never be able to afford this type of service on our own. Navidium makes it possible for us to offer the same service as Route at a similar cost to the customer but much faster. We can be more responsive and resolve customer shipping issues better, with more of our excellent high-touch customer service and empathy baked into the process as well. It is also very nice to make additional income for providing this high-quality service, instead of sending all that money to Route so they can fight with my clients. I want our customers to be treated like gold at every phase of their shopping experience with us. If Navidium performs as promised, we will probably move our other stores to this service someday too!

Dec. 7, 2021

I Used this app and start making money on the first day - Amazing how simple and easy it can be to add shipping insurance and increase profits on day 1 you doing great job guys!

Nov. 20, 2022

From the start I could tell the team behind this app weren't new to this game. They quickly installed and set up the app for us, and it literally took us maybe a day or two before the monthly app fees were covered just from shipping insurance fees we collected. App runs butter smooth, doesn't add any lag (which can not be said for some of the comparable apps), and support is quick to reply to any question. However nothing is as satisfying as opening the dashboard each day to see the growth revenue and seeing how I'm able to both satisfy our customers and still recover some of my insane shipping costs at the same time. This is an absolute must to any shopify store big or small. If you sell products and ship them, download it and have them set it up for you. You will not regret it. Excited to try order bumps!!!