Nembol: Sync & Edit instantly

Hello, this is Aldo, I am a human. I see you had numerous talks with our colleague Elisabetta. Elisabetta is a 28 year old human born in Sicily, and she owns a dog named Olivia. Of course you can change a store name in Nembol, as Elisabetta wrote to you. Our human support replies during Central European business hours. 24/7 reply would unfortunately raise prices for all of our users, and most of you would disagree. Hence, if you write on Saturday, our AI tries its best to assist you, and one of our colleagues will reply to you on Monday. As said above, indeed you can change store names in Nembol, but since in some channels this is also your login name, we have to reset your login and you have to connect your store again. You wrote to us on Saturday March 22nd, and on Monday March 24th, Elisabetta wrote back that she had reset your Shopify-4 login name, for free, and you could re-login. Now: our support is eager to help you out in-app. And our communication department kindly asks you to remove this 2* review, which they consider unfair.

1. You contacted us on July 2nd, a human replied to you within 7 minutes. 2. You are looking to automatically fulfill orders, but our platform is not an order management tool. We are product List & Sync tool. Extended reply: Hello Madam/Sir, Thank you for your feedback. We are sorry to read about your experience and appreciate the opportunity to address your concerns. Regarding your comment about our support, our records indicate that you contacted us on July 2nd at 12:43 PM, and our colleague Elisabetta responded within 7 minutes. We strive to provide timely and effective support to all our users. We understand you were seeking an Order Management tool; however, this is not a feature we offer or advertise. Our platform focuses on Stock Sync and Product Listing. We strive to clearly communicate the capabilities and scope of our technology. You also requested a refund, which was processed on July 4th. We hope this resolved your concern satisfactorily. Our goal is to be transparent about what our platform offers. Our founder is personally involved in many of our videos, explaining the functionalities and any limit of our services. Additionally, we offer a 14-day free trial to allow users to explore our features thoroughly. We regret that your experience did not meet your expectations, but we believe our services were accurately represented and promptly supported. We hope you might reconsider your review in light of these clarifications. Best regards.

Dear Madam/Sir, Thank you for your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns. We introduced our new interface on November 8th, 2023, and gave all users the option to switch or stay on the old version. Some long-time users still remain on the old version today. We apologize for any confusion about reverting to the old system after switching. This was not possible, and we thought we had stated this clearly. We regret any misunderstanding. The new interface offers significant improvements, and we had no incentives to induce users to switch. Our human customer support replies within minutes during Central European business hours, excluding weekends and holidays. Our AI support is available 24/7. The data you refer to as changing was just the latest update time and date of your listings. These were, in fact, updated when successfully and correctly moved from one system to the next. Please note that Nembol's new UI offers modern filtering and sorting to select products in addition to manually relying on the update date. We appreciate your two years of support and are sorry this situation led to a negative review. Our goal was to enhance your experience, and we are committed to improving our communication and support. We value your feedback and are here to assist with any further concerns. Best regards