Nembol: Sync & Edit instantly
Nembol - list and sync inventory and orders on marketplaces
Rating
3.6
feedback
95
chart
#2,241
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
3%
-
Less than a month
25%
-
Less than a year
57%
-
More than a year
7%
Reviews Summary
Nembol, a Shopify App, has received mixed reviews from users. Positive aspects highlighted include the helpful customer service, ease of cross-listing products across multiple channels, and the ability to sync inventory effectively. Users appreciate the features offered by Nembol, such as price rules and the option to import and manage orders. However, negative feedback revolves around issues with order fulfillment, slow customer service responses, bugs in the software, and challenges in integrating with certain platforms like Amazon. Some users also mentioned the need for improvements in areas like product linking, inventory management, and system stability.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 24, 2025
Software could be great but no support. All AI chat. You csnnot edit a channel once you labeled it. So terrible for new store development. Sync settings are inconsistent. 3 days no tech response.
July 2, 2024
Pretty much useless. Terrible customer service takes ages for anyone to get back to you. The real problem is any order made on any channels do not get automatically fulfilled after fulfilling in shopify, you have to manually put all your tracking info in to every order on every channel. All the other inventory management systems do this automatically. I can't actually understand what you would use this for as it misses all the main basic functionality you would need.
Hello Madam/Sir, Thank you for your feedback. We are sorry to read about your experience and appreciate the opportunity to address your concerns. Regarding your comment about our support, our records indicate that you contacted us on July 2nd at 12:43 PM, and our colleague Elisabetta responded within 7 minutes. We strive to provide timely and effective support to all our users. We understand you were seeking an Order Management tool; however, this is not a feature we offer or advertise. Our platform focuses on Stock Sync and Product Listing. We strive to clearly communicate the capabilities and scope of our technology. You also requested a refund, which was processed on July 4th. We hope this resolved your concern satisfactorily. Our goal is to be transparent about what our platform offers. Our founder is personally involved in many of our videos, explaining the functionalities and any limit of our services. Additionally, we offer a 14-day free trial to allow users to explore our features thoroughly. We regret that your experience did not meet your expectations, but we believe our services were accurately represented and promptly supported. We hope you might reconsider your review in light of these clarifications. Best regards.
June 6, 2024
I discovered Nembol when I was wanting to convert listings form my ebay store to Shopify. Elisabetta was very informative, patient and helped me with all my questions. The best thing that stands out to be about Nembol was the features in it and the customer service
March 21, 2024
Cross listing applications in today's age are often riddled with errors, and while I'm not going to say that Nembol is perfect, I have always received good customer service and any problems I have had have been resolved promtly and completely. Overall I find the application to be the best cross-listing app out there for any purpose.
Jan. 10, 2024
Avoid we have used them for 2 years, recently they have asked if we would like to be moved to new interface with an option to moving back to old system for whatever reason. After the change they refused to move us back to old system. Furthermore they have the changed data we were relying on our listings. Customer service not replying to messages.
Dear Madam/Sir, Thank you for your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns. We introduced our new interface on November 8th, 2023, and gave all users the option to switch or stay on the old version. Some long-time users still remain on the old version today. We apologize for any confusion about reverting to the old system after switching. This was not possible, and we thought we had stated this clearly. We regret any misunderstanding. The new interface offers significant improvements, and we had no incentives to induce users to switch. Our human customer support replies within minutes during Central European business hours, excluding weekends and holidays. Our AI support is available 24/7. The data you refer to as changing was just the latest update time and date of your listings. These were, in fact, updated when successfully and correctly moved from one system to the next. Please note that Nembol's new UI offers modern filtering and sorting to select products in addition to manually relying on the update date. We appreciate your two years of support and are sorry this situation led to a negative review. Our goal was to enhance your experience, and we are committed to improving our communication and support. We value your feedback and are here to assist with any further concerns. Best regards
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