All reviews

Rating Breakdown

  • 5
    85% (29 ratings)
  • 4
    15% (5 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
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4 / 5 Share

Dec. 17, 2024

Great app with excellent support! Setup was smooth, and when I had a minor issue, the team was fast and super helpful

Store

Fumaco

Using app

16 days

Total reviews

2

Average rating

4.5

Developer Reply

Dear customer, Thank you so much for your kind words! 🌟 We’re happy to hear that your setup experience was smooth and that our support team could assist you quickly and effectively. Your satisfaction means the world to us, and we’re always here to help if you need anything else. Thanks for choosing our app - here’s to continued success with your setup! 🚀 Regards, Rachel - Customer Success Specialist @NestScale

5 / 5 Share

Nov. 8, 2024

I installed this AI Chatbot app and needed help with the app on phone. The support was great, solved the problem in short time. The communication is top notch. I just started to use it, but I think that this is an additional method to provide customer support on time, and provide a good experience. So far I'm happy with this app and I do recommend it.

Using app

2 days

Total reviews

8

Average rating

5.0

Developer Reply

Dear customer, Thank you so much for your thoughtful review! 😊 We’re thrilled to hear that our support team could assist you quickly and that you’re enjoying the app so far. It’s fantastic to know it’s helping you provide timely and effective customer support. If you have any questions as you continue using it, don’t hesitate to reach out. Thanks for the recommendation! Happy chatting! Chloé - Customer Success Manager @NestScale

5 / 5 Share

June 21, 2024

Despite all my complications the Help Desk stuck with and got me reconnected on my desktop and finally on my mobile. It took several sessions, but they hung in there and it became a success. Thank you.

Using app

8 months

Total reviews

5

Average rating

3.0

Developer Reply

Dear customer, Thank you for your kind words and for sharing your experience! We're delighted to hear that our team was able to assist you and get you reconnected on both your desktop and mobile. Your patience and perseverance were key to making this a success. If you need any further assistance, please don't hesitate to reach out. We're always here to help. Thanks again! Chloé - Customer Success Manager @NestScale

5 / 5 Share

Feb. 29, 2024

Using app

About 22 hours

Total reviews

1

Average rating

5.0

Developer Reply

Dear customer, Thank you so much for your positive feedback! We truly appreciate it. If you have any further questions or need assistance, feel free to reach out. We're here to help! Regards, Chloé - Customer Success Manager @NestScale

5 / 5 Share

Nov. 29, 2023

WOW - What amazing customer service! Rachel was so knowledgeable and went above and beyond to help me with my questions and issues. She was with me on Teams every step of the way during setup, sharing screens so that she could help troubleshoot any issues I had. Plus she even kept me updated with my questions long after we finished our Teams meeting. Definitely appreciate the personalised service, it made set up a breeze!

Using app

1 day

Total reviews

4

Average rating

4.8

Developer Reply

Dear customer, That's wonderful to hear! Thank you for sharing your positive experience with Rachel and our customer service. We're thrilled that Rachel provided such knowledgeable and personalized assistance to ensure a smooth setup process for you. We're always here to help, so if you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback and your business! Cheers, Chloé - Customer Success Manager @NestScale

5 / 5 Share

Nov. 24, 2023

Great Service

Using app

13 days

Total reviews

3

Average rating

5.0

Developer Reply

Dear customer, Thank you so much for your kind words! We're thrilled to hear that you're enjoying the NestDesk app. If there's anything specific you love about it or any features you'd like to see in the future, feel free to let us know. We're always working to make the experience even better for our users. Regards, Chloé - Customer Success Manager @NestScale

5 / 5 Share

Nov. 15, 2023

Exceptional service from Chloe who assisted me immediately and with my issues.

Store

My Store

Using app

34 minutes

Developer Reply

Hi Andrew, Thank you so much for your kind words! I'm thrilled to hear that I could assist you promptly and effectively with your concerns. Providing exceptional service is always my priority, and I'm delighted I could make a positive difference for you. If you ever need further assistance or have more questions, feel free to reach out - I'm here to help. Best Regards, Chloé - Customer Success Manager @ NestScale

4 / 5 Share

Nov. 11, 2023

The service attitude is excellent, with prompt responsiveness and problem-solving capabilities.

Using app

35 minutes

Total reviews

2

Average rating

4.5

Developer Reply

Dear Gabriel, On behalf of Rachel, Kevin, and the entire NestAds team, we extend our heartfelt gratitude for your kind words about our service attitude. Your acknowledgment of our prompt responsiveness and problem-solving capabilities means the world to us. Thank you immensely for recognizing our efforts. We're committed to maintaining this level of excellence and ensuring that every interaction you have with us is met with the same high standards. Should you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We're here and ready to continue providing top-notch service. Best Regards, Chloé - Customer Success Manager @NestScale

5 / 5 Share

Nov. 1, 2023

Absolutely love the many accessories attached to this inbox and Helpdesk app. It works very well with my business and I have been enjoying it so far. Also customer service is Topnotch which is always essential and a plus .

Using app

14 days

Total reviews

4

Average rating

5.0

Developer Reply

Dear customer, Thank you so much for your positive feedback! We're delighted to hear that you're enjoying the features that come with our NestDesk app. We're committed to providing excellent customer service, and we're thrilled to know that you've had a top-notch experience with us. If you ever need any assistance or have more feedback, please don't hesitate to reach out. We're here to support your business every step of the way! Regards, Chloé - Customer Success Manager @NestScale

5 / 5 Share

Oct. 13, 2023

Great app with fast customer support. Works both on web and mobile application with reasonable plans. It would be much better if can sync complete with messenger and product card sharing like the facebook shop do.

Store

US AUTO

Using app

About 5 hours

Total reviews

5

Average rating

4.2

Developer Reply

Hi Mr. Thura, Thank you for your valuable feedback! We're thrilled to hear that you're enjoying our app and the speedy customer support we provide. We're always looking to enhance our services to better meet your needs, and your suggestion regarding syncing with Messenger and enabling product card sharing is an excellent one. We're happy to inform you that our team is actively working on implementing these features to improve your experience. We aim to release these updates as soon as possible, and we'll make sure to keep you informed of our progress. Your input is incredibly valuable to us, and we appreciate your patience and support as we work to make our app even better for you. If you have any more ideas or feedback in the future, please don't hesitate to reach out. We're here to ensure your experience remains top-notch. Regards, Chloe

5 / 5 Share

Oct. 12, 2023

I'm thoroughly impressed with this app. While I initially encountered some technical hiccups, the support team swiftly came to the rescue. The app's user-friendly interface and seamless integration with Shopify for order and product imports make it a standout choice. I highly recommend it, and I believe I've stumbled upon a winning app. The customer support, led by Kevin, is truly exceptional. Kevin went above and beyond to assist me, and for that, I'm genuinely grateful.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi valued customer, We're absolutely delighted to hear about your positive experience with our app and our support team, particularly Kevin. Your kind words and recommendation mean a lot to us. We're committed to delivering a user-friendly and reliable experience, and it's wonderful to know that you found our app to be a standout choice for your needs. We'll be sure to pass on your appreciation to Kevin, and we're grateful for the trust you've placed in us. If you ever have more feedback or need further assistance, please don't hesitate to reach out. We're here to support you, and we look forward to continuing to provide you with excellent service. Thank you for choosing NestAds! Cheers, Chloe

5 / 5 Share

Aug. 29, 2023

Ứng dụng rất tốt, miễn phí và mọi thứ được hoàn thiện không khác gì ứng dụng mất phí, cảm ơn team đã mang sản phẩm tốt đến người dùng.

Store

OSTSOME

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Chào bạn, Thay mặt đội ngũ phát triển app, cảm ơn bạn đã chia sẻ sự hài lòng của mình về ứng dụng. Chúng tôi thật sự rất vui khi nhận được phản hồi tích cực từ người dùng như bạn. Team luôn cố gắng để đảm bảo rằng sản phẩm của mình đáp ứng tốt nhất nhu cầu của người dùng và mang lại giá trị cho doanh nghiệp. Nếu có bất kỳ ý kiến hoặc đề xuất nào để cải thiện ứng dụng hoặc góp ý cho chúng tôi, xin vui lòng chia sẻ với đội ngũ support của NestScale qua email [email protected] Trân trọng, Chloé

5 / 5 Share

Aug. 10, 2023

It is quick to operate and very practical. When a problem arises, they solve it quickly! It is software worth using all the time.

Using app

About 11 hours

Total reviews

1

Average rating

5.0

Developer Reply

Dear customer, Thank you so much for your kind words! We're thrilled to hear that you find our app quick to use and practical. Our team at NestScale is dedicated to providing prompt solutions whenever challenges arise. It's wonderful to know that you find our software valuable enough to use consistently. If you ever have any questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority! Regards, Chloé

5 / 5 Share

July 25, 2023

Chloe Nguyen took care of me personally and solved my problems, I am very happy with her and her practices. It's also really easy for my clients to use the app. Congratulations!

Using app

4 days

Total reviews

5

Average rating

4.8

Developer Reply

Dear İrfan, Thank you so much for your kind words and heartfelt review! I am absolutely delighted to hear that you had a positive experience with my services and that I could be of help in solving your problems. It has been my utmost pleasure to personally take care of you and ensure your satisfaction throughout the process. Making sure that my clients find using the app easy and seamless is one of my top priorities, and I'm thrilled to know that it has met your expectations. Your satisfaction is the ultimate reward for me, and I am grateful for the opportunity to assist you. If you ever need any further assistance or have more questions in the future, please don't hesitate to reach out. I'll be more than happy to help. Once again, thank you for your kind words and congratulations. Your support means the world to me! 🎉😊 Cheers, Chloe

4 / 5 Share

July 17, 2023

It is pretty easy and user friendly to use! I think there should have an option where you can place a message beside the icon - for easier visibility of the site visitors.

Using app

4 days

Total reviews

1

Average rating

4.0

Developer Reply

Dear customer, Thank you for your feedback! We appreciate you taking the time to share your thoughts. We're glad to inform you that the feature you mentioned is already available in our app. We understand that it might not have been immediately noticeable, and we apologize for any confusion. I believe that Kevin helped you to access the feature and implement it on your live chat already. We hope you find it useful and that it enhances your experience with our app. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Thank you again for using our app, and we truly value your input! 😊🙌 Regards, Chloe

5 / 5 Share

July 13, 2023

I think it's better than the Shopify Inbox app ! We took it as an alternative to the Shopify App and are very happy with it. Very good insant support!

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Dear beloved customer, We're thrilled to hear that you consider the chat service to be a better alternative to the Shopify Inbox app and that you're very happy with it! 🥰 Providing excellent instant support is always a priority, and we're delighted that you had a positive experience with us. 🥰 If you have any more thoughts, questions, or need further assistance, feel free to reach out. We're here to ensure your continued satisfaction with the service. Thank you for choosing us as your chat solution! Happy using it for your Shopify store! 🥰🥰 Best Regards, Chloe

5 / 5 Share

July 12, 2023

GREAT APP AND VERY EASY TO USE FOR FREE. Shows a commitment to developing team members, providing support and opportunities for growth.

Using app

About 21 hours

Total reviews

2

Average rating

5.0

Developer Reply

Dear beloved customer, Thank you for your positive feedback! We're thrilled that you find the app great and easy to use, especially considering it's available for free. Our commitment to developing team members, providing support, and creating growth opportunities is essential to ensuring the best possible experience for our users. If you have any more comments, suggestions, or need assistance, please don't hesitate to reach out. We appreciate your support, and we'll continue to work hard to meet your expectations. Happy using the app! Chloe

5 / 5 Share

June 29, 2023

Super service to easy and quick set up! Feature rich with shopify customer data integration. Highly recommended!!!

Using app

About 1 hour

Total reviews

6

Average rating

5.0

Developer Reply

Dear customer, Thank you for sharing your positive experience with the service! It's great to hear that the setup process was easy and quick, and the integration with Shopify customer data made it feature-rich. Your recommendation is much appreciated! If you have any more feedback or need further assistance, don't hesitate to reach out. We're here to help! Happy using the service, and best of luck with your Shopify store! Cheers, Chloe

5 / 5 Share

June 29, 2023

I just added this plugin, and it was fairly easy to install and design. It had a few bugs at first in its interface, but Kevin was so helpful every step of the way, and figured out a solution to any problem that would pop up. Great service, I would recommend!

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Dear beloved customer, That's wonderful to hear that you had a positive experience with the plugin and the support provided by Kevin! Easy installation and design can make a significant difference in user experience, and it's reassuring to know that Kevin was there to assist you with any interface bugs and find solutions promptly. Thank you for sharing your recommendation, and if you have any more feedback or need further assistance, don't hesitate to reach out. Cheers, Chloe

5 / 5 Share

June 23, 2023

It's a very good app. Rachel is very good support. The APP is very easy to use and very simple to set up. Their developer very quickly helped to solve the issue. everything looks perfectly fine.

Using app

2 days

Total reviews

10

Average rating

4.6

Developer Reply

Dear customer, Thank you for the positive feedback! We're thrilled to hear that you find our app very good and easy to use. Rachel, our support team member, appreciates the compliment as well. 🥰🥰🥰 Our developer was glad to quickly resolve any issues you had, ensuring everything looks perfect. If you need further assistance in the future, feel free to reach out. We're here to help. 🥰🥰🥰 Thank you for choosing our app and sharing your experience with us. Best regards, Chloe NestScale Customer Success Manager