All reviews

Rating Breakdown

  • 5
    92% (87 ratings)
  • 4
    8% (8 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 8, 2024

I installed this AI Chatbot app and needed help with the app on phone. The support was great, solved the problem in short time. The communication is top notch. I just started to use it, but I think that this is an additional method to provide customer support on time, and provide a good experience. So far I'm happy with this app and I do recommend it.

Using app

--

Total reviews

8

Average rating

5.0

Developer Reply

Dear customer, Thank you so much for your thoughtful review! šŸ˜Š Weā€™re thrilled to hear that our support team could assist you quickly and that youā€™re enjoying the app so far. Itā€™s fantastic to know itā€™s helping you provide timely and effective customer support. If you have any questions as you continue using it, donā€™t hesitate to reach out. Thanks for the recommendation! Happy chatting! ChloĆ© - Customer Success Manager @NestScale

5 / 5 Share

June 21, 2024

Despite all my complications the Help Desk stuck with and got me reconnected on my desktop and finally on my mobile. It took several sessions, but they hung in there and it became a success. Thank you.

Using app

8 months

Total reviews

5

Average rating

3.0

Developer Reply

Dear customer, Thank you for your kind words and for sharing your experience! We're delighted to hear that our team was able to assist you and get you reconnected on both your desktop and mobile. Your patience and perseverance were key to making this a success. If you need any further assistance, please don't hesitate to reach out. We're always here to help. Thanks again! ChloƩ - Customer Success Manager @NestScale

5 / 5 Share

May 3, 2024

Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Dear customer, Thank you for your kind words! We're thrilled to hear that Ann was able to assist you promptly and effectively. We'll be sure to pass along your compliments to her. If you ever need further assistance, don't hesitate to reach out. We're here to help! Regards, ChloƩ - Customer Success Manager @NestScale

5 / 5 Share

Feb. 29, 2024

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Dear customer, Thank you so much for your positive feedback! We truly appreciate it. If you have any further questions or need assistance, feel free to reach out. We're here to help! Regards, ChloƩ - Customer Success Manager @NestScale

5 / 5 Share

Feb. 6, 2024

Best app for beginners who want to start our website and store e-commerce business good to use and easy very helpful for me

Store

Welook

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Dear customer, Thank you so much for your fantastic feedback! We're thrilled to hear that NestDesk has been incredibly helpful for you in starting your e-commerce business. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way! Regards, ChloƩ - Customer Success Manager @NestScale

5 / 5 Share

Dec. 20, 2023

The combination of live Chat, helpdesk, chatbot, and more has truly proven to be a game changer for increasing sales and enhancing customer engagement. Also received support from Chloe, a member of the ns live Chat team. Her professionalism and expertise were exceptional.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey Anas, Thank you so much for your kind words! I'm thrilled to hear that the combination of live chat, helpdesk, and chatbot has made such a positive impact on your sales and customer engagement. I'm especially glad that my support through NS Live Chat was helpful for you. I'm truly grateful for your consideration to leave a review. Your feedback is incredibly valuable and helps us shape our services better. Looking forward to hearing your thoughts. Thanks again for choosing NestDesk for your second store! Warm regards, ChloƩ

5 / 5 Share

Dec. 15, 2023

Good service!Thanks Kevin to help me a lot

Store

Miane

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Dear customer, That's great to hear! I'll make sure to pass along your thanks to Kevin for his assistance with the NestDesk app. If you ever have more questions or need further help, don't hesitate to reach out. We're here and happy to assist you anytime! Regards, ChloƩ - Customer Success Manager @NestScale

5 / 5 Share

Nov. 29, 2023

WOW - What amazing customer service! Rachel was so knowledgeable and went above and beyond to help me with my questions and issues. She was with me on Teams every step of the way during setup, sharing screens so that she could help troubleshoot any issues I had. Plus she even kept me updated with my questions long after we finished our Teams meeting. Definitely appreciate the personalised service, it made set up a breeze!

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Dear customer, That's wonderful to hear! Thank you for sharing your positive experience with Rachel and our customer service. We're thrilled that Rachel provided such knowledgeable and personalized assistance to ensure a smooth setup process for you. We're always here to help, so if you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback and your business! Cheers, ChloƩ - Customer Success Manager @NestScale

5 / 5 Share

Nov. 24, 2023

Great Service

Using app

17 days

Total reviews

3

Average rating

5.0

Developer Reply

Dear customer, Thank you so much for your kind words! We're thrilled to hear that you're enjoying the NestDesk app. If there's anything specific you love about it or any features you'd like to see in the future, feel free to let us know. We're always working to make the experience even better for our users. Regards, ChloƩ - Customer Success Manager @NestScale

5 / 5 Share

Nov. 21, 2023

I liked, how they supported me.

Store

HalfPan

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Dear customer, It's wonderful to hear that you felt supported! I'm glad the assistance was helpful for you. If you have any further feedback or need more support in the future, feel free to let us know. Your satisfaction is our priority! Regards, ChloƩ - Customer Success Manager @ NestScale

5 / 5 Share

Nov. 15, 2023

Exceptional service from Chloe who assisted me immediately and with my issues.

Store

My Store

Using app

34 minutes

Developer Reply

Hi Andrew, Thank you so much for your kind words! I'm thrilled to hear that I could assist you promptly and effectively with your concerns. Providing exceptional service is always my priority, and I'm delighted I could make a positive difference for you. If you ever need further assistance or have more questions, feel free to reach out - I'm here to help. Best Regards, ChloƩ - Customer Success Manager @ NestScale

4 / 5 Share

Nov. 11, 2023

The service attitude is excellent, with prompt responsiveness and problem-solving capabilities.

Using app

17 days

Total reviews

1

Average rating

4.0

Developer Reply

Dear Gabriel, On behalf of Rachel, Kevin, and the entire NestAds team, we extend our heartfelt gratitude for your kind words about our service attitude. Your acknowledgment of our prompt responsiveness and problem-solving capabilities means the world to us. Thank you immensely for recognizing our efforts. We're committed to maintaining this level of excellence and ensuring that every interaction you have with us is met with the same high standards. Should you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We're here and ready to continue providing top-notch service. Best Regards, ChloƩ - Customer Success Manager @NestScale

5 / 5 Share

Nov. 2, 2023

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Dear customer, Thank you so much for your positive feedback! We're committed to providing excellent customer service, and we're thrilled to know that you've had a top-notch experience with us. If you ever need any assistance or have more feedback, please don't hesitate to reach out. We're here to support your business every step of the way! Regards, ChloƩ - Customer Success Manager @NestScale

5 / 5 Share

Nov. 1, 2023

Absolutely love the many accessories attached to this inbox and Helpdesk app. It works very well with my business and I have been enjoying it so far. Also customer service is Topnotch which is always essential and a plus .

Using app

14 days

Total reviews

2

Average rating

5.0

Developer Reply

Dear customer, Thank you so much for your positive feedback! We're delighted to hear that you're enjoying the features that come with our NestDesk app. We're committed to providing excellent customer service, and we're thrilled to know that you've had a top-notch experience with us. If you ever need any assistance or have more feedback, please don't hesitate to reach out. We're here to support your business every step of the way! Regards, ChloƩ - Customer Success Manager @NestScale

5 / 5 Share

Oct. 25, 2023

I highly recommend NestDesk app to any professional store for live chat. It is extremely well configured at the back end easy to use and Above and Beyond in their fast professional superior customer service to any other chat app I've used before. Here I would like to thank Rachel for the professional support she has done for my store. Im grateful to you Rachel and million thanks

Using app

About 1 month

Total reviews

9

Average rating

5.0

Developer Reply

Hi, Thank you so much for your wonderful recommendation and kind words about NestDesk! We're thrilled to hear that you found our app easy to use and appreciated our superior customer service. Rachel, in particular, has been a valuable part of our team, and we're glad she was able to provide professional support for your store. We're truly grateful for your support, and we're here to assist you with anything you need. If you have any more questions or if there's anything else we can do for you, please don't hesitate to reach out. Warm regards, ChloƩ - Customer Success Manager @ NestScale

5 / 5 Share

Oct. 13, 2023

Great app with fast customer support. Works both on web and mobile application with reasonable plans. It would be much better if can sync complete with messenger and product card sharing like the facebook shop do.

Store

US AUTO

Using app

1 day

Total reviews

4

Average rating

4.0

Developer Reply

Hi Mr. Thura, Thank you for your valuable feedback! We're thrilled to hear that you're enjoying our app and the speedy customer support we provide. We're always looking to enhance our services to better meet your needs, and your suggestion regarding syncing with Messenger and enabling product card sharing is an excellent one. We're happy to inform you that our team is actively working on implementing these features to improve your experience. We aim to release these updates as soon as possible, and we'll make sure to keep you informed of our progress. Your input is incredibly valuable to us, and we appreciate your patience and support as we work to make our app even better for you. If you have any more ideas or feedback in the future, please don't hesitate to reach out. We're here to ensure your experience remains top-notch. Regards, Chloe

5 / 5 Share

Oct. 12, 2023

I'm thoroughly impressed with this app. While I initially encountered some technical hiccups, the support team swiftly came to the rescue. The app's user-friendly interface and seamless integration with Shopify for order and product imports make it a standout choice. I highly recommend it, and I believe I've stumbled upon a winning app. The customer support, led by Kevin, is truly exceptional. Kevin went above and beyond to assist me, and for that, I'm genuinely grateful.

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi valued customer, We're absolutely delighted to hear about your positive experience with our app and our support team, particularly Kevin. Your kind words and recommendation mean a lot to us. We're committed to delivering a user-friendly and reliable experience, and it's wonderful to know that you found our app to be a standout choice for your needs. We'll be sure to pass on your appreciation to Kevin, and we're grateful for the trust you've placed in us. If you ever have more feedback or need further assistance, please don't hesitate to reach out. We're here to support you, and we look forward to continuing to provide you with excellent service. Thank you for choosing NestAds! Cheers, Chloe

4 / 5 Share

Oct. 1, 2023

Great chat app. Works really well.

Using app

7 days

Total reviews

6

Average rating

3.7

Developer Reply

Hi there, Thank you for the feedback! We're delighted to hear that you're enjoying our chat app and that it's working well for you. If you have any questions or suggestions in the future, please don't hesitate to reach out. We're here to assist and continuously improve your experience. Best regards, ChloƩ - Customer Success Manager @NestScale

5 / 5 Share

Oct. 1, 2023

Helpful

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for your review. It's a huge motivation for us to improve and serve customers better! If you need any assistance, feel free to contact our support team. Regards, ChloƩ

5 / 5 Share

Sept. 26, 2023

Really great app and very nice support! Totally recommend it!

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Dear valued customer, Thank you so much for your kind words! We're delighted to hear that you're enjoying the app and that you've had a positive experience with our support team. Your recommendation means a lot to us. If you ever need any assistance or have any questions, feel free to reach out. Happy chatting! ChloƩ - Customer Success Manager @ NestScale