Rating

4.4

feedback

39

Reviews

chart

#620

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    0%
  • Less than a month
    18%
  • Less than a year
    77%
  • More than a year
    0%

Reviews Summary

Ninja POD has received mostly positive reviews from ecommerce merchants. Users appreciate the wide selection of products, quick turnaround time, and efficient shipping. The app is praised for its ease of use in adding and integrating new products into the store. Customers also highlight the quality of the products, the customer service provided by the Ninja team, and the ability to quickly resolve any issues that arise. Some users mention the need for improvements such as including measurements for designs, easier size chart input, and adding mockups initially. Overall, Ninja POD is seen as a reliable and high-quality print-on-demand service, with room for enhancements to make the user experience even better.

Highlights

Wide selection of products and efficient shipping
Quality of products and customer service
Ease of use in adding and integrating new products
Need for improvements in measurements and size chart input
Room for enhancements to improve user experience

Rating Breakdown

  • 5
    72% (28 ratings)
  • 4
    13% (5 ratings)
  • 3
    5% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    10% (4 ratings)

Reviews with Text

  • 95% (37)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 29, 2025

Have to give a shout out to Justyne and the NinjaPOD customer service team. They have been extremely helpful at teaching us the 'ropes' of POD. They are extremely responsive and help explain the 'why' behind answers and actions. We have been very impressed!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 22, 2025

Justyne over at NinjaPOD helped me this morning with an address update for my customer. I would have to say Ninja is doing a great job for me! The print quality is amazing and speed is good even with with holiday! Impressed! Thanks! www.skullstees.com

Using app

3 months

Total reviews

1

Average rating

5.0

3 / 5 Share

Dec. 18, 2025

We’ve been using Ninja’s consumable products for quite some time, including DTF supplies that we also print in-house, and their products have consistently been phenomenal — from DTF transfers to patches. Because of that positive experience, we decided to transition part of our operation to Ninja’s Print-on-Demand service to reduce internal workload and expand our product offerings without the burden of warehousing large amounts of inventory. We recently rebranded and are currently soft-launching our new brand using Ninja POD. Overall, the print quality has been solid. Occasionally, we’ve seen minor issues such as crooked or slightly misaligned design placements. To Ninja’s credit, every issue that didn’t pass our strict quality control was reprinted promptly and without pushback. That said, communication is where things could improve. While corrected products do arrive a few days later, there is often little to no correspondence when an issue is reported. As a POD provider, Ninja isn’t just a vendor — they’re a business partner — and even a short acknowledgment or update would go a long way. The app functions reasonably well, especially considering Ninja is newer to the POD space, and improvements do seem to be ongoing. However, there are some areas that need attention. Mockups, in particular, are a challenge. On several hoodies, the design editor places artwork too high, overlapping the hood, which forces you to compress the artwork height and distort the aspect ratio — even though 11” x 16” prints are stated as supported. Some products are missing proper placement boxes altogether, including pocket placements, or have placement boxes positioned outside the actual garment. Sleeve mockups look especially rough and resemble animated mannequin renders rather than realistic apparel. More lifestyle mockup choices would also be nice. Especially for back prints. The ability to remove/hide the default branding tags and/or replace with custom tags in the mockups would be great. Additional app issues include the inability to fully delete products from the system — deleted product names remain reserved, which makes reusing names difficult later. A bulk edit or bulk delete feature is also badly needed. Deleting products one by one, especially when the app returns you to the first page each time, is inefficient and frustrating. Looking forward, there are several features that would significantly elevate the platform. It would be great to see more transfer options available in POD, such as glitter, puff, foil, and glow-in-the-dark. Patch hats or embroidered hat options would also be a welcome addition, as DTF is not ideal for headwear. Expanding beyond apparel into items like drinkware, candles, or other lifestyle products would help brands offer more variety. One of the most exciting potential improvements would be enhanced branding options — custom packaging, thank-you cards, or even small inserts like stickers or keychains. Since Ninja already does UV DTF extremely well, this feels like a natural next step to help brands create a more personalized unboxing experience rather than just a folded shirt in a poly bag. Customer service does appear to be improving, and the introduction of a chat feature is a positive step, though email response times could still be faster. They are also developing an inventory feature, which currently feels a bit rough around the edges, but given that this is peak season, some growing pains are understandable. Overall, when compared to other POD companies, choosing Ninja still feels like a smart decision. They are clearly on the right path, and we appreciate the effort they’re putting into improving the platform. We’re hopeful for a long, prosperous partnership as we grow together — and we fully expect to update this review to a 5-star rating once these improvements are realized.

Using app

7 months

Total reviews

1

Average rating

3.0

Developer Reply

Thank you so much taking the time to write this feedback. We are actively working on many of the features you mentioned and hope to have you update to a 5 Star review soon! Keep an eye out for our updates as we work to improve our app.

5 / 5 Share

Dec. 9, 2025

We love Ninja! They have one of the best selections of all PODs out there when it comes to gear. We have slowly started to migrate a lot of our products over to Ninja from other PODs. Their turnaround time is typically 1-2 days and shipping is quick. We currently use Ninja for our Brandure Design Co store which sells local school gear, but we are also rolling out our new store, Nova Unlimited, which is all custom apparel. They have added inside tag labeling on T-Shirts and sure hope that expands to sweatshirts/hoodies soon too! We wish they did embroidery for hats too, because we'd love to move those products over as well!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your feedback! We are always working to improve our POD app and we have many new features on the horizon!

3 / 5 Share

Dec. 9, 2025

For a new POD supplier, they got a lot right. HUGE catalog, easy to add and integrate new products into the store, production and delivery efficiency. Suggestions: 1. Include measurements when adding new designs on to products. I'd like to know my front left chest logo is 3" vs 5" (actually happened). 2. When finalizing product for shopify, include collection list to add products to. 3. Include mockups initially. There's a few extra steps to get the propers mockups added. 4. There are some products that don't have the proper mechanics in place for natural mockups. This leads to not listing those products. Looking forward to seeing these changes made so I can up my star rating.

Using app

2 months

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for your feedback. We are currently working on these issues and hope to release updates for these in the next couple week. Thank you for giving us a chance to address your concerns!

All reviews

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