Rating

4.4

feedback

55

Reviews

chart

#622

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    0%
  • Less than a month
    27%
  • Less than a year
    71%
  • More than a year
    0%

Reviews Summary

Ninja POD has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the quality of the products, the fast production and delivery times, and the helpful customer service. Users have also mentioned the wide selection of merchandise available and the ease of integration with Shopify. However, some users have raised concerns about fulfillment times, inventory tracking issues, and challenges with the app's functionality, such as difficulties in product syncing and color variant ordering. There are also suggestions for improvements in communication, mockup quality, and additional product options like embroidery for hats.

Highlights

Quality of products, fast production and delivery times, helpful customer service
Wide selection of merchandise, ease of integration with Shopify
Fulfillment times, inventory tracking issues, challenges with app functionality
Communication improvements, mockup quality, additional product options like embroidery for hats

Rating Breakdown

  • 5
    75% (41 ratings)
  • 4
    7% (4 ratings)
  • 3
    7% (4 ratings)
  • 2
    2% (1 ratings)
  • 1
    9% (5 ratings)

Reviews with Text

  • 96% (53)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 24, 2026

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your rating!

1 / 5 Share

Feb. 19, 2026

this app is one o the worst app I've dealt with, They charge too much $$ to send back a product that looks cheap.. Didnt know its a screen print company only.. I'm deleting my account.. To Shopify not all apps are good apps, know who you do business with.. minus 5 star

Using app

4 months

Total reviews

4

Average rating

3.0

Developer Reply

Hi there, thank you for your feedback. We’re sorry to hear the app didn’t meet your expectations. We strive to offer competitive pricing that reflects the high quality of our professional-grade films and adhesives. To clarify, we are a Direct to Film (DTF) provider, as noted in our name—we don't actually offer screen printing. DTF is specifically designed for higher detail and better durability than traditional prints. We’d love the chance to look into your specific order to see what happened. If you’re open to it, please reach out to our support team so we can make this right

5 / 5 Share

Feb. 5, 2026

I absolutely love this platform, it has helped me grow my small business a lot.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind review!

5 / 5 Share

Feb. 5, 2026

Justyne helped me with an issue i had, was a self inflicted issue ha, but was fast, prompt, and polite, when i was the cause of my own issue.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your feedback!

5 / 5 Share

Feb. 3, 2026

I've had very good tech support from Ninja POD. I'm not a big fan of email-based support, but the techs get back to me quickly and resolve my issues. I really struggled with the Ninja POD app when I first started out. There is definitely a series of steps that need to be taken and the order that they're taken is important. Be aware that there is a learning curve and you may have to learn a couple of things the hard way. The app does have its quirks. For me, the product syncing is the most finicky and will often double my mockups. This requires manually deleting the extras which doesn't take that long, but is a little irritating. I've generated a wish list for the Ninja POD team and hope they can make some changes to the app to work a bit better for me and reduce my workload. The biggest issue is editing and resyncing every single product in a collection of 140+ t-shirts when there is a color variant correction, for instance. That is the challenge I'm facing now. My advice is to make absolutely sure your color variants are correctly displaying prior to creating a lot of products or you are in for a tremendous amount of work. I would also highly recommend that you provide artwork instructions to the design team when you first upload your artwork. Don't count on the team to position your artwork "correctly" and don't wait to add the instructions. If you have to add the artwork instructions later you could be in for a lot of work since the instructions have to be added to each product and not to a collection. Another issue is the way the app adds color variants. If you want the colors in order like you would see on the shelf of a typical department store, you have to add the colors to your product one by one. Entering in 5 at a time in bulk like the app allows will add them in random order and if you have 12 color variants you will have to rearrange them all (and all the mockups) once you publish your product. That is a pain in the butt done once, but if you ever have to resync your product - and you will - you have to rearrange them all again. The last thing on my wish list that I can remember concerns the templates. These should be huge time-savers, but a template does not maintain the color variant order of the product you're making the template from. So, it really does you no good since you're back to having to rearrange all the variants in the shop. I wouldn't let any of these issues keep you from using Ninja POD and the app. Creating this app and integrating Ninja POD with Shopify was super tough and the app works well once you learn its limitations and what you need to do. This is a good company and the Ninja POD team is very receptive to customer concerns.

Using app

About 1 month

Total reviews

1

Average rating

5.0

All reviews

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