NinjaPOD: DTF Print on Demand
Sell 2,500+ custom dropshipped DTF print-on-demand products
Rating
4.3
feedback
52
chart
#608
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
0%
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Less than a month
29%
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Less than a year
67%
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More than a year
0%
Reviews Summary
The reviews for the NinjaPOD Shopify App are mostly positive, with users praising the high quality of products, fast production and delivery times, and excellent customer service. Many users appreciate the wide selection of merchandise available and the ease of integration with Shopify. However, some users have mentioned minor issues such as occasional misaligned design placements, challenges with mockups, and the need for better communication and features like measurements and mockup inclusion. Overall, users are satisfied with the app and its potential for growth and improvement.
Highlights
Review RSS Feed
All reviews
Jan. 22, 2026
Fulfillment is slow. I switched over from Printful thinking Ninja would be a lot quicker at fulfilling orders and I think they're actually slower. I had one order from 1/12 that didn't get fulfilled until 1/16 and as of today 1/22 the customer is still waiting for their item. I put in a personal order on 1/16 for physical stock replenishment and it's barely going into production today 1/22.. I hope I have it in time for my market event on 2/7...
Thank you for taking the time to share your experience. We understand how important timely fulfillment is, especially when you are preparing for an upcoming event, and we appreciate the opportunity to provide some additional context. Our standard fulfillment timeframe is 2–4 business days, and in your case, the majority of your orders (4 out of 6) were produced and shipped within that window. The two orders you referenced did experience slightly longer production times, which can occasionally occur due to factors outside of our direct control, such as temporary production volume increases or supply chain constraints. Once an order ships, transit times are handled by the carrier. Recent nationwide weather disruptions have caused delays across multiple carriers, including UPS, and unfortunately those delays are beyond our control. We continuously monitor fulfillment performance and work closely with our production team to keep turnaround times consistent and competitive. We truly value your business and feedback, and we do our best to have your upcoming order arrive well ahead of your event. If your experience improves once your orders are delivered, we would sincerely appreciate you revisiting your review at that time. Please don’t hesitate to reach out to our support team if there’s anything we can do to assist further at [email protected].
Jan. 20, 2026
I was not happy with customer service I experience. Agents acted as if they did not want to assist. The add I saw and information given on the ai bot of company site said i could up load a mock up to show how I wanted design. But was told that was not true. It showed metallic designs but was told they do not do the metallic its matte. I am very unhappy
We’re sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback. We regret any confusion caused by the information you encountered on our site or through our AI assistant. While customers are welcome to upload their own ready-to-print artwork, we do not provide custom design services or create designs on behalf of customers. Our free design studio is intended for basic layout and placement adjustments and is not a full graphic design program. Our support team’s goal was to explain these limitations as clearly as possible. Regarding materials, we currently offer DTF printing, which produces a matte finish and does not support metallic effects. We understand how disappointing it can be when a product does not match expectations, and we apologize if this was not communicated clearly enough upfront. Your feedback helps us identify areas where we can improve our messaging and support, and we truly appreciate you bringing this to our attention.
Jan. 16, 2026
I have just started a website on Shopify, with Ninja Print on Demand being the company chosen for our printing needs. I have had to contact representatives from Ninja Print on Demand and Shopify, and I will happily say, that all of them have been absolutely OUTSTANDING. The patience and professionalism is beyond excellent. They took the time to reply thoroughly to all of my questions, and I definitely had a lot of them. Thank you very much for the representatives, who helped me to stop being frustrated with attempting to figure things out on my own. ALL OF MY QUESTIONS HAVE BEEN ANSWERED, and I have been able to move forward with my order and establishing my payment method. Again, thank you, and I sincerely look forward to doing business with you . OUTSTANDING/EXCELLENT SERVICE.
Thank you so much for this wonderful review. We're so glad to have you as a partner!
Jan. 13, 2026
I was notified by ninja POD that they have recently began providing a system that tracks inventory within a connected Shopify store. The system was supposed to mark all products at 9999 until they reach 20 units and then it should state the actual quantity until sold out. Then they were to be marked sold out automatically by Ninja POD . This is an odd system, but better than nothing. So after I enabled tracking in the system all of the inventory numbers in my products and their variants were not marked 9999 or 1 through 20 or sold out. The numbers all varied in the thousands and hundreds of thousands. There were shirts that I had created that were stated as in stock in my Shopify store but when I looked in the NInja POD catalog were not even there anymore. I contacted support last week on three separate occasions and have not even received a response. The inventory tracking system does not work properly. I don't feel as though this organization has it all together. Very disappointed in both your app performance and customer service:-(
I'm so sorry this was your experience. We strive for excellent customer service and this is not what we would want for any of our partners to experience. I have sent you an email directly answering the questions you had and have addressed the issues with our service team. Please let me know if there is anything else we can do to assist you and we hope one day you will feel confident enough with us to update your review.
Jan. 9, 2026
High Quality, on time production and delivery.
Thank you so much!
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