NoFraud Fraud Protection
NoFraud - Fraud Protection for eCommerce - Fraud Prevention
Rating
4.7
feedback
128
chart
#3,026
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
1%
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Less than a day
4%
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Less than a month
11%
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Less than a year
61%
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More than a year
23%
Reviews Summary
NoFraud is a highly recommended app for e-commerce businesses looking to prevent fraud and chargebacks. The positive aspects highlighted in the reviews include the app's effectiveness in detecting fraudulent orders, the exceptional customer service provided by the NoFraud team, and the ease of use of the app. Users appreciate the advanced AI-powered fraud detection system, real-time scanning capabilities, customizable settings, and the manual review option for added security. The app has helped merchants save time, prevent losses, and focus on growing their businesses with confidence. However, some users have mentioned issues with the app being too sensitive and canceling genuine orders, as well as concerns about delays in support response times and occasional inaccuracies in fraud screening.
Highlights
Review RSS Feed
All reviews
June 25, 2025
As a small e-commerce business I couldn't survive without NoFraud. The service is so valuable to our everyday operations. It basically gives small ecom businesses your own highly skilled in-house fraud review department. And the customer service team is very responsive. Highly highly recommend this app.
May 7, 2025
If I could give it 10 stars I would. This is a MUST have app for any e-commerce site. We went from having multiple fraud issues to none at all. There are still ways for fraudsters to try to use our/your site as a test so constant communication with the app team is the best. They are SUPER knowledgeable and always willing to help by changing some of the necessary settings to prevail the fraudsters as they get smarter, but never better than NOFRAUD! I can't say enough about them and their team.
Jan. 27, 2025
I find the App is to sensitive and cancelling genuine orders. Its probably costing me more in lost / cancelled orders that fraud orders. I wait to see what NF have to say about my issues.
Hi Simon, Thank you for sharing your concerns; we understand how frustrating it can be when legitimate orders are declined. Any time NoFraud cancels an order due to risk concerns we share detailed information on why the cancellation occurred, including risk factors. Additionally, NoFraud is a powerful, flexible platform that allows merchants to customize their process and create specific rules tailored to their business. We’d love to help you fine-tune your settings to reduce false declines while still proactively protecting your store from fraud. Our Customer Success team has reached out via phone and email to assist you further. If we do not have the right contact information for you, please let us know at [email protected]. It’s our goal to ensure every merchant using NoFraud is able to achieve the best possible results for their business.
Jan. 4, 2025
Shocking support and they cancel for no reason useless app do not use very dissapointed stay away other apps so much better
Hi Sam, Thank you for sharing your concerns; we apologize for any confusion and the frustration caused. There are a few points for clarification that are important. Any time an order is cancelled due to risk concerns, NoFraud shares detailed information to help merchants understand why the cancellation occurred. In this particular situation, the order was cancelled due to several risk factors including being placed on a high-risk device and the card issuing bank country did not match the billing country. Regarding auto cancellation, the NoFraud platform is the most powerful, flexible eCommerce fraud prevention platform in the world allowing merchants to tailor their process and even customize specific rules that make sense for their business. You can disable this auto-cancellation feature at any point. Lastly, regarding NoFraud support, the team did reach out to you within one hour of receiving your support request. If we do not have the right email for you, please let us know at [email protected]. We strive to provide the best experience for all our merchants, even when we need to share negative order outcomes.
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