NoFraud Fraud Protection
NoFraud - Fraud Protection for eCommerce - Fraud Prevention
Rating
4.7
feedback
178
chart
#2,318
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
1%
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Less than a month
7%
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Less than a year
48%
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More than a year
40%
Reviews Summary
NoFraud is highly praised by ecommerce merchants for its exceptional fraud detection capabilities and reliable customer support. Users appreciate the accuracy of the app in identifying fraudulent transactions, saving time and preventing chargebacks. The customer service provided by NoFraud is described as prompt, helpful, and personalized, with users mentioning specific team members who have gone above and beyond to address their needs. The app's user-friendly interface, advanced AI-powered fraud detection system, and customizable settings are highlighted as key strengths that enhance peace of mind and increase order acceptance rates. However, there are a few negative reviews mentioning issues with setup, validation errors, and eligibility criteria for chargeback protection based on processing volume.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 5, 2024
We sell high ticket jewelry items and we are impressed with NoFraud's professionalism and follow-through. When we need their assistance to follow-up on a potential fraudulent order with a customer purchase they are there to assist (and fast)! Extremely happy with NoFraud and recommend them highly!
Dec. 6, 2024
Good
Hi Karla, Aaron, Head of Customer Success here at NoFraud, tried giving you a call earlier to apologize on behalf of our team for a billing oversight, but it seems the number on file didn’t go through. We noticed that you removed your integration with us on November 4th, but unfortunately, it looks like we didn’t disable your account in time for billing to be disabled. To make things right, we’ve already asked our Accounting Team to issue a refund for the recent invoice payment and ensured your account is now fully disabled. We'll confirm when the refund itself is processed. Please reach out to [email protected] if you have any questions.
Nov. 20, 2024
Hands down the best fraud detection software that I've tried. They have saved me from the chargebacks that I was getting before. NoFraud is the most accurate app that I've used to date. The customer support is second to none, they are quick to respond and extremely helpful.
Aug. 18, 2024
Definitely has been a big help with chargebacks. We were fighting a lot of failing chargebacks because the native defenses in Shopify weren't enough.
Aug. 17, 2024
Without doubt the most valuable app we have installed. But beyond that is the support! Victor and his team have found custom solutions for us for three major issues we faced that are not directly related to fraud. For example blocking PO's boxes and more. They have earned out custom for years to come. End of story.
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