Rating
5.0
feedback
17
chart
#3,496
All reviews
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April 23, 2024
I began working with Novel as one of the first clients for their newly introduced Wallet Pass. Though it was an immature product, it immediately proved a highly effective and cost-efficient solution. Specifically, Novel’s Wallet Pass provides a more engaging and individualized communication channel and a more streamlined and effective loyalty solution at a fraction of the price of the comparable SMS marketing providers and points-based loyalty solutions that have become standard across Shopify stores. Better yet, it can replace or work alongside such solutions and is highly customizable to accommodate your store’s specific. I have implemented Novel’s Wallet Pass on Ghurka.com, Xhibition.co, and RuleofNext.com, with unique experiences for each website. Perhaps most impressive is the Novel team’s prompt and forthright communication and diligence in understanding and accommodating your needs. Over the course of our partnership, we have learned a lot about the product and its potential together. I am eager to implement the solutions they are currently developing based on my feedback, as they are set to greatly improve our customers’ experience. Novel’s Wallet Pass is a tremendously valuable tool, and working with the team has been an incredibly positive experience. However, it’s clear that this is just the beginning, and I am very excited to see what the future has in store!
Aug. 25, 2023
Very responsive developer, easy to get in touch with, he took the time to understand my workflow and was engaged and very helpful. The app does not (yet) meet our unusual need, but I really appreciate the above-and-beyond effort by the developer to try to design a solution for us.
Aug. 10, 2023
A new way to send push notifications without requiring customers to download an app? A referral program that's NOT complicated and easy to share when you're actually *with* friends? YES PLEASE
July 25, 2023
Looked into all available apps for token gating and novel by far has the best UX. It makes working with it easy but is especially important wen onboarding non-web3 natives. Also, I would go and have a beer with Ish from support any time
July 13, 2023
Not only Novel has one of the top customer service in the Shopify Space but they have some of the most innovative product. If you're looking for some edgy strategies like Tokenizing product Pre-sell or building some loyalty around your community with an edge (Wallet Passes Is Mindblowing), they are definitely the one to look at. Great Job!
June 29, 2023
10/10 - As a company supported and powered by our followers, being able to reach them wherever they are, is truly invaluable. Now with Novel's technology we’re able to build wallet passes and encourage our followers to spread the word amongst their health and wellbeing-conscious friends! The impact has been tremendous!
June 29, 2023
The beauty space is all about personalization and word-of-mouth and Novel’s wallet pass fits seamlessly into that, removing that. It’s working great for us so far.
Dec. 13, 2022
Novel solves the token gating problem by offering simple and straightforward token gating features. They seamlessly implement the ability to token gate entire pages down to specific token gated discount codes, while also providing an intuitive backend that allows for multiple projects and multiple gates.
Nov. 15, 2022
When it came down to it (and I looked around carefully)... my decision to partner with Novel to mint NFT/Tokens for our catalog (product) on the blockchain, was based on the fact that its founder was manning the ship. This vastly overlooked customer touch-point is missing in 80% or more of online transactions. Novel and ISH get it right.
Oct. 6, 2022
This app is the first of its kind for stores looking to attract a web3 customer. It enables the user to seamlessly purchase an NFT without having a crypto wallet and fire all the blockchain lifting on the backend.
Sept. 27, 2022
Ismail deserves a 10*. Novel has been a great resource for me to start implementing web3 technology into my ecom strategy. Ish was able to walk me through every step of the way and went above and beyond what I expected. Big love to the novel team for supporting Perfy!
Aug. 17, 2022
For a web 2 business trying to utilize this app to bring our members the web 3 experience, extremely user friendly support and very timely and helpful communication. Absolutely what you would need to add the Web 3 element to a web 2 business.
Aug. 15, 2022
Novel has been nothing short of amazing! Michael Piazza was a great connect and helped up along the entire process. Ismail Pathan is a wiz with the tech side and has been a great help with setting up our store.
Aug. 10, 2022
At Taika, our whole brand philosophy is ‘Made for friends by friends.’ We started off by selling a creativity fueling beverage that we'd created for our friends and community and eventually realized that our next level of community building entails NFTs and web3. People struggle to decipher the utility of digital goods in the physical world. We're trying to bridge that gap with digital goods and physical utility / redemption models. This is not such an easy concept to wrap your head around but as soon as we spoke with the Novel team, we knew they had the right solution in mind. We worked with Novel to effortless add web3 support to our existing headless Shopify installation and they've been a fantastic partner at every step along the way. Cannot recommend the service and the team enough. Text us at Taika (415-212-7711) if you have any questions!
Aug. 10, 2022
We have been using Novel to sell NFT digital versions of our products in our store and airdrop NFTs as gifts to our customers. We really enjoy how user-friendly and cost-efficient the app is. Moreover, the customer support is excellent, always being available to guide and solve business-specific issues.