All reviews

Rating Breakdown

  • 5
    93% (229 ratings)
  • 4
    3% (8 ratings)
  • 3
    2% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (4 ratings)
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5 / 5 Share

Feb. 26, 2021

Wow, this app is amazing. Came for the quiz function - stayed for the boat loads of other features and prompt customer service. Hats off to Brandon our Customer Success Specialist that helped us with this awesome app.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2021

Octane has been very helpful for us and especially for our customers! It has helped them get a customized recommendation. Jamila has been such a joy to work with! She was always very prompt with her responses and quick to help whenever needed!

Using app

10 months

Total reviews

10

Average rating

5.0

5 / 5 Share

Feb. 4, 2021

One month in and Octane has been absolutely amazing! This has been one of the best investments we've made in our company in a while. Our support person (on the Enterprise Plan) Erica K. is hands down the very best! She is super responsive, proactive, and constantly trying new idea to increase ROI. I can't say enough about Erica's support. I wish we would have switched over to Octane years ago. -Terrance

Using app

About 2 months

Total reviews

9

Average rating

4.9

4 / 5 Share

Feb. 4, 2021

I am really happy with this app I love the analytics and integration w/ Klaviyo. I had an issue with my quiz and Brandon helped me troubleshoot it. He followed up with me the next day to test everything and make sure it was working properly. There are a few things I would like to app to do and I was told those features are coming soon *fingers crossed* . I highly recommend the app. to people several times a week.

Using app

19 days

Total reviews

4

Average rating

4.8

1 / 5 Share

Jan. 25, 2021

Poor customer service outsourced in Philippines. I tried the quiz module who does not have the features we are looking for. I spoke to Inna from customer service, who is terrible... Firstly, she has tremendous problems to understand advanced questions on the product. Secondly, when she does not understand, she stop answering the conversation and let our team in the dark. Incompetent from a to Z.

Store

GOATT

Using app

About 2 hours

Total reviews

2

Average rating

3.0

Developer Reply

Octane AI's Customer Success Manager here, and I'd like to thank you for the honest feedback. We're sorry to hear that you did not receive the support experience you were hoping for. We definitely appreciate the time your team took to try out our app and are interested in listening to any further feedback your team has for us. We'll be reaching out in a follow-up and will be happy to answer any questions or concerns you have for Octane AI.

5 / 5 Share

Dec. 10, 2020

Our product has a color-match component that is a huge driver in customer decision making as well as a main reason for returns. It was important for us to get the quiz portion correct in the customer flow in order to drive sales. Our previous solution (using computer vision to match our product colors to customers) was too complex and a lot of users would drop off at the portion of the quiz that required people to take a selfie while taking the quiz. Octane's quiz was a quick replacement and the customer service team was awesome in helping answer our questions as we built out our survey. My personal favorite part of this app is the dashboard. It's really great to see how much traffic is generated and what sales we make from the results page. This has been a core feature of our business.

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 10, 2020

The Octane AI team is very responsive and helpful in answering questions and getting our campaigns up and running quickly. In just a short time we've seen a large jump in subscribers and revenue and looking forward to implementing the quiz and other features very soon.

Using app

About 2 months

Total reviews

9

Average rating

4.6

5 / 5 Share

Dec. 9, 2020

Octane has been nothing short of amazing for our business! The integration of FB Messenger marketing has given us a 5% revenue lift and subscribers are up over 40%. The support and guidance we receive are invaluable!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2020

We use this app to enhance our brand voice and to increase revenue. Our reps at Octane are awesome and very attentive. They're always on the cutting edge and making sure we always have the most up-to-date technology.

Using app

9 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 8, 2020

I've been using this app for several months now, and it's really exciting to see the instant returns. It's a great way to keep in touch with customers directly. And the staff is amazing!

Using app

12 months

Total reviews

7

Average rating

4.9

5 / 5 Share

Dec. 4, 2020

We have so many teas that people got confused. Octane helped design a quiz to make it easier for customer to decide. No paralysis by analysis! They were very helpful, and now it is cranking. Thanks

Using app

About 1 month

Total reviews

10

Average rating

5.0

5 / 5 Share

Dec. 3, 2020

We've been using Octane's Enterprise plan for 6 months and it has been worth every penny. We have an account manager, Valentina, who is amazing. She's very helpful and always brings new ideas to improve our ROI. Abandoned cart flows, Sponsored Messages, Click to Messenger ads, always bring in high ROAS. The tool is great and easy to use and would highly recommend it.

Store

ALPAKA

Using app

Almost 3 years

Total reviews

13

Average rating

5.0

5 / 5 Share

Dec. 3, 2020

Amazing! The support team is so helpful, they get you set up with any quiz you need. It looks so clean on the site and it functions great. Not to mention, the backend provides a ton of data too!

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 2, 2020

If you want +75% view/open rates, 45% CTR, and +17% conversion rates (sound crazy?, it's true) then Octane AI is the only platform to give me these numbers. Add in the smartest hires in the world, like our Rep Valentina, and you can't miss. I have even met the founder and an CEO, Matt, and he is brilliant.

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 2, 2020

We found the shop quiz very helpful to better understand our customer. Octane Ai gave us a clearer understanding of what customers are seeking. Before launching the shop quiz I could assume what certain answers would be, but now I can back them up with data.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2020

Love these guys! We mainly use their QUIZ functionality that brings us a ton of awesome data connected to new leads, skyrocketing the conversion with remarketing. Thanks Karolina for all the help and for learning Slovenian phrases to better understand our needs! You guys rock!

Using app

5 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 17, 2020

Octane has boosted our online sales, managed the backend of the app for us and has outstanding customer service. Highly recommend.

Using app

Over 2 years

Total reviews

10

Average rating

3.8

5 / 5 Share

Nov. 2, 2020

The response time from customer support was unmatched and they have been helpful to us by providing resources and tools to see growth online. Thanks Mark! -Z

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2020

Amazing results. Highly Recommend! Valentina is very great at managing our account. Dont sleep on Facebook messenger marketing!!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 21, 2020

Loved the app. The Octane is a true partner and helping us to provide the better customer experience and drive increased revenue. We have seen a significant increase in our sales and customer's happiness as we can help our customers find the best product fit for them to purchase. Special thanks to Matt, Marina Perez and the whole octane team for the incredible support & all the awesome work you do! Whole team is really easy to work with, responsive, quick and always bring new good ideas ! We are so grateful for all of the support and help that the team at Octane has provided. It's a fantastic experience working with you guys. You guys are the best!

Using app

4 months

Total reviews

5

Average rating

4.8