All reviews

Rating Breakdown

  • 5
    90% (53 ratings)
  • 4
    3% (2 ratings)
  • 3
    3% (2 ratings)
  • 2
    2% (1 ratings)
  • 1
    2% (1 ratings)

Reviews with Text

  • 92% (54)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 3, 2025

Great service! Fast and professional

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

😊 Thank you so much for your feedback! We’re really happy to hear that you experienced great, fast, and professional service while using Synctrack AI Order Tracking app. Your support truly means a lot to us, and we’ll keep improving the app to make order tracking, notifications, and customer updates even smoother and more reliable for your store. Thanks again for choosing our app! πŸš€πŸ’›

3 / 5 Share

Sept. 13, 2025

Using app

Almost 2 years

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for your 3-star review. We appreciate you taking the time to share your feedback, and we're glad to hear some aspects of the app are working well for you. We also understand that there's room for improvement. Could you tell us more about what we could do to better assist you? Knowing what specific features or areas need work would be incredibly helpful as we continue to develop and improve the app. We value your input and are committed to making our app the best it can be.

5 / 5 Share

July 23, 2025

Store

NEOPPF

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5-star review! ⭐⭐⭐⭐⭐ We’re thrilled that you’re happy with Synctrack Order Tracking app. Your support means a lot to us, and we’re always here if you need any assistance! πŸššπŸ’¬πŸ’™

5 / 5 Share

June 26, 2025

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the 5-star review! ⭐⭐⭐⭐⭐ We’re so happy to hear you’re loving Synctrack Order Tracking app. Your support means the world to us β€” and we’re always here if you need anything! πŸššπŸ’¬πŸ’™

2 / 5 Share

Feb. 3, 2025

Tracking works fine, but the app is missing a pretty basic feature. It doesn't transmit the delivery status to Shopify, which makes no sense since the app already has that info. I reached out to support, and they said, "it's not part of our app's scope" and refused to implement it. That's disappointing since this is a standard feature for any tracking app.

Using app

17 days

Total reviews

2

Average rating

3.5

Developer Reply

Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that our app didn’t meet your expectations and understand how important it is for you to have delivery status updates transmitted to Shopify. However, our app is designed specifically to display a tracking page on your store for your customers and to show order tracking statuses within our app. It’s not intended to sync delivery statuses to the Shopify Admin. While this feature is not currently part of our app’s scope, we truly appreciate your suggestion and will pass it along to our development team to check further. We’re always looking for ways to improve and provide the best experience for our users. If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out to our support team. We value your input and hope to have the opportunity to better serve you in the future. Best regards, Kaylee from Synctrack team

5 / 5 Share

Jan. 3, 2025

Good

Using app

About 4 hours

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review of the Synctrack Order Tracking app! 🚚✨ We’re happy to hear that you’re enjoying the app. If you need any assistance or have any feedback, feel free to reach out! 😊 Thanks for choosing Synctrack Order Tracking! πŸš€πŸ™Œ

5 / 5 Share

Nov. 21, 2024

Customer Support was phenomenal! Got me sorted out super quickly with tracking page and PayPal policy compliance. Tracy was very helpful!

Using app

18 minutes

Total reviews

6

Average rating

5.0

Developer Reply

We're thrilled to hear that our customer support was phenomenal and that Tracy could assist you so effectively with the tracking page and PayPal policy compliance! 😊 Your satisfaction is our top priority, and it's wonderful to know we could help you swiftly. If you ever need further assistance, please don't hesitate to reach out. We're always here to support you! πŸ™ŒπŸ’™

5 / 5 Share

Nov. 12, 2024

perfect Customer service!!!!!!!

Using app

6 days

Total reviews

19

Average rating

3.9

Developer Reply

Thank you so much for your kind words! 😊 We're thrilled to hear you had a perfect experience with our customer service for the Synctrack Order Tracking app. If you need anything else, feel free to reach out anytime! πŸ’¬πŸŒŸ

5 / 5 Share

Aug. 22, 2024

Great customer service! Joy is a always there to help and the app itself works flawlessly.

Using app

About 2 hours

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the kind words! 😊 We're thrilled to hear that you're enjoying the Synctrack Order Tracking app and that Joy has been consistently helpful. We're here to ensure everything continues to run smoothly for you! 🌟

5 / 5 Share

Aug. 21, 2024

I really want to tell the whole world how lucky we are to have people like Tracy, who genuinely cares about making us smile through her meticulous and well-done work. She is proof of someone truly passionate about their craft. You're the best of the best! Thank you Tracy SO VERY MUCH ! You are magic dear !

Store

Djolie

Using app

About 1 hour

Total reviews

41

Average rating

1.4

Developer Reply

Thank you so much for your heartfelt words! 🌟 We're beyond thrilled to hear how much Tracy's dedication and passion have made a difference for you with the Synctrack Order Tracking app. She truly is magic, and we're lucky to have her on our team. Your kind message will surely make her day! Thank you for sharing this, and know that we're always here to make you smile. 😊✨

5 / 5 Share

Aug. 9, 2024

Exceptional Customer Support – Highly Recommend! I recently installed the Synctrack Order Tracking app, and I am thoroughly impressed. The app itself is incredibly useful, but what really stood out to me was the customer support. I had the pleasure of working with an agent named Tracy, who was not only knowledgeable but also extremely patient and helpful throughout the entire setup process. Tracy guided me step-by-step, making sure everything was perfectly configured to meet my needs. The support I received was top-notch, and it's clear that Synctrack values their customers. I highly recommend this app to anyone looking for reliable order tracking with exceptional customer service. Thanks, Tracy!

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your amazing review! 🌟 We're thrilled to hear that the Synctrack Order Tracking app has impressed you, and we're especially pleased that Tracy provided exceptional customer support throughout your setup process. It's great to know that everything was configured perfectly to meet your needs. Your recommendation means a lot to us, and we're always here to help if you need anything else. Thanks again for choosing Synctrack and for your kind words! πŸ˜ŠπŸ‘

5 / 5 Share

June 17, 2024

Using app

29 minutes

Total reviews

5

Average rating

5.0

Developer Reply

Synctrack Order Tracking app: Thank you for the 5-star rating! We're delighted that you had an excellent experience with our service. If you have any more feedback or need further assistance, feel free to let us know. 😊🌟

5 / 5 Share

Feb. 4, 2024

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

⭐️⭐️⭐️⭐️⭐️ Thank you for the glowing 5-star review! 🌟 We're thrilled that you enjoyed our service. If you have any further feedback or needs, please feel free to let us know. Your satisfaction is our top priority! πŸš€πŸ˜Š

5 / 5 Share

Dec. 12, 2023

An excellent order tracking app, highly recommended. Customer service representative Joy responds incredibly quickly, can resolve issues promptly, and the fees are very reasonable!

Using app

About 1 year

Total reviews

12

Average rating

5.0

Developer Reply

Thank you for your excellent review! πŸŒŸπŸš€ We're thrilled to hear that you find our order tracking app outstanding and highly recommend it. πŸ˜ŠπŸ’― It's fantastic to know that Joy, our amazing customer service representative, responds incredibly quickly and can promptly resolve any issues you may encounter. πŸƒπŸ’¨πŸ”§ We appreciate your kind words. Moreover, we're glad that you find our fees very reasonable. πŸ’°πŸ’ͺ If you have any further questions or need assistance, don't hesitate to reach out. We're here to help and ensure you have a fantastic experience! πŸ™Œβœ¨

5 / 5 Share

Nov. 29, 2023

I am extremely pleased with the customer service experience of this app! No matter what issue I encountered, their team always responded with outstanding professionalism and impressively patient assistance. What impressed me the most is the swift resolution of issues. I've faced some technical challenges, but each time, the problems were resolved in a short period. Their technical support team is not only efficient but also friendly, always willing to help me tackle any concerns. This kind of professional, efficient, and friendly customer service instills in me a stronger confidence in using this app. Thanks to your outstanding team for providing such excellent support and service to users!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

We're beyond thrilled to hear about your extremely positive customer service experience with our app! 🌟😊 It's fantastic to know that our team has consistently demonstrated outstanding professionalism and provided impressively patient assistance, no matter the issue you encountered. We take pride in delivering swift resolutions to technical challenges, ensuring a smooth experience for our users. If you have any further questions or need assistance, please don't hesitate to reach out. We'll be here to support you every step of the way! πŸ‘πŸ€—

5 / 5 Share

Oct. 30, 2023

The app offers excellent value for money, and the customer service experience with OMEGA is exceptional. Anna, the representative, was incredibly patient and guided me through the entire process step by step when I didn't know anything. Highly recommended.

Using app

About 1 hour

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!

1 / 5 Share

Oct. 16, 2023

DO NOT USE THIS APP. If you want your customers to file chargebacks because they can't properly track their order, then sure use this garbage tracking app. Let me tell you everything that's wrong with this. The price was appealing, but now I see you get what you pay for. The customer support is RETARDED. Like actually, you can provide them pics of the syncing issues, even explain properly step by step your issues, then they are asking you the same questions like bots. They are also VERY lazy and mentally slow. They just do not understand basic stuff, they don't have common sense and something is clinically wrong with their brains. So many syncing issues and customers cannot track properly. It's a nightmare and I am going back to my other tracking app while i look for another one in the meantime. I rarely write reviews, but this app affected my money by customers filing chargebacks due to not being able to track due to errors on this trash app's end. GARBAGE!

Using app

9 days

Total reviews

2

Average rating

1.0

Developer Reply

Dear everyone at Velora Vibe team, We are genuinely sorry for the negative experience you've had with our tracking app and customer support. We deeply value your feedback and will certainly learn from your comments to improve our services. We understand your frustration with our customer support team and their handling of the syncing issues. We take these concerns seriously and will work diligently to ensure our team can provide more efficient and effective assistance in the future. Regarding the tracking issues, we have investigated the problem and found that some orders on Shopify had incorrect courier names initially, which led to issues with our app's tracking updates. We have now addressed this issue based on your feedback, and we sincerely apologize for any inconvenience it may have caused. Your feedback is invaluable in helping us enhance our app and better serve our customers. We are committed to delivering a smoother and more reliable tracking experience moving forward. Thank you again for taking the time to share your feedback. Sincerely, Kaylee - Leader of Omega customer support team

5 / 5 Share

Sept. 28, 2023

nice customer service! quick response!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

5 / 5 Share

Aug. 29, 2023

Great Customer support, Also great tracking app The support team helped me customize the tracking page.

Using app

About 5 hours

Total reviews

2

Average rating

5.0

Developer Reply

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega - Order Tracking app. We look forward to serving you for many years to come!

5 / 5 Share

June 12, 2023

Tracking page works very well, giving an optimal customer UX/UI. I was especially impressed with their customer service, they were very engaging at all time and swift in providing me with solutions. Would highly recommend to everyone.

Using app

6 days

Total reviews

12

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave an excellent rating. We appreciate your business. Please let us know what we can do for you in the future.