Synctrack Order Tracking
Omega - Order tracking, auto order tracker notifications
Rating
4.9
feedback
208
chart
#143
All reviews
Rating Breakdown
Review RSS Feed
Dec. 22, 2021
Super bien ! le support Omega est réactif et rapide ils nous écoutent et nous aide, très bonne application merci ! :)
Using app
5 months
Total reviews
1
Average rating
5.0
Bonjour, Merci beaucoup pour votre avis 5 étoiles ! Nous partagerons cela avec l'équipe du magasin pour leur faire savoir qu'il faut continuer le travail incroyable Faites-nous savoir chaque fois que vous avez des questions sur l'application. Meilleures salutations! Kaylee - Équipe Omega
Dec. 22, 2021
Great app with AMAZING customer service. We use this app on all of our stores for an order tracking page so customers can see their order status by visiting our site. If you're looking for an app for this use case, look no further.
Hi Woodland Crafts, Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Dec. 22, 2021
This is a great app with easy-to-use features for my customers. The support from the app developers is on point. They were so diligent in communications and follow-up.
Hi LAZECCA FASHION, Thank you so much for taking the time to leave us such wonderful feedback. I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem. I'll be sure to relay your message to our whole team. Thanks for placing your trust in us and your willingness to share. Best, Kaylee - Omega Team
Dec. 22, 2021
Fast customer support (Stella) and the functionalities are about the same as other tracking apps. This app also allows access to all my team members at 1 price, not charged by user count.
Hi Super Kitty Cats, Thank you for taking the time to provide a rating and your compliment to Stella! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. If you need our help in any case, we are available here to help you. Hope your day is as awesome as you! Kaylee - Omega Team
Dec. 18, 2021
i ,hope it couls help the customers , and i am looking for trying it and see the feedback of my customers
Hi PetShopStudio Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app. Please feel free to contact us again if you need more help. All the best, Kaylee - Omega Team
Dec. 17, 2021
This app is by far the best shopify tracking app to date, and it's free! Very nice job, I love the detailed analytics of carrier status and shipment times. The customer-facing dashboard is very user-friendly as well. Thanks so much!
Hi Alpine Ridge Outfitters We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Dec. 17, 2021
Exceptionally outstanding customer service. I believe this app will help our customers in tracking their orders and will build their trust in our brand. Good App, Great guys.
Hi Mahi Hypermarket Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out! Kaylee - Omega Team
Dec. 20, 2021
Just installed and it's incredibly easy to use! Had it up and running in literally under 5 minutes. I'll be back to amend review after it's been in use for a few days. ➡️EDIT: LOVE this app and the ease of using it! Ran into a little glitch and reached out to support. Stella was very fast to get back to me. Much appreciated!
Hi Something To Wear We are happy that your problem was solved and thank you so much for your review. Our customer service team is always available to respond to all your inquiries and answer any questions you have. Please feel free to contact us again if you need more help. Kaylee - Omega Team
Dec. 15, 2021
Free plan is great until now, 150 shipments and the prices are fine, i'll see for the other functionalities
Hi UltraPods Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Dec. 11, 2021
Unfortunately the app does not integrate with Australia Post, so the tracking does not update to show delivery information etc (not sure if this is a temporary or permanent issue, but seeing as 100% of my deliveries are to Australia it doesn't make sense for me to use the app). Also some other issues (e.g. "unsupported carrier" message). Support were fairly helpful, but too many issues for me to persevere.
Hello Lulu Babe, Thanks for taking the time to let us know your issue and on behalf of the team, I'm sorry for the negative experience you had. Regarding Australia post issue, it's just a temporary issue and our team are trying our best to reconnect with API from AU post carrier soonest as it takes time to connect with them. I deeply understand the matter really affects your business since 100% your customer are Australia. For sure working on reintegrating with Australia post will be on top priority in our roadmap. Please reach out to us via live chat or email at [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app and I'm sorry again for any inconvenience caused. Best regards, Kaylee
Dec. 10, 2021
Its a very good, well balanced app for Order Tracking. Most important thing is their Support. I was confused and I was getting some error but Stella helped me a lot to resolve them as quickly as possible. Very good support. Probably one of the best support I have seen on Shopify. Thanks
Hi ZYANNA, Thank you so much for taking the time to leave us such wonderful feedback. I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem. I'll be sure to relay your message to our whole team. Thanks for placing your trust in us and your willingness to share. Best, Kaylee - Omega Team
Dec. 9, 2021
They are really good the customer service is fast and responsive and very helpful. Recommended integrating into your Shopify store.
Hi Tiny Family Tee, Thank you so much for taking the time to leave us such wonderful feedback. I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem. I'll be sure to relay your message to our whole team. Thanks for placing your trust in us and your willingness to share. Best, Kaylee - Omega Team
Dec. 7, 2021
best app for tracking , supported all carrier , thank yooooooooooooooooooooooooooooooooooooooooooooou
Hi Selort, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work Let us know whenever you have any questions about the app. Best regards! Kaylee - Omega Team
Dec. 6, 2021
easy understanding and use, no need to spend too much time in setting up, things just be done with in simply one click. Good apps.
Hi PARD Technology, We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Dec. 2, 2021
The team support is incredible, I place a lot of expectation in this application but I feel that it has a very big potential and will stick perfectly to my expectations, application to test right now!
Hi VNDS Kicks, Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with our app. We are committed to providing outstanding service for the customer and it’s great to know that we’re meeting this goal. Thank you again for taking the time to share your feedback with us – it’s always appreciated. Best regards, Kaylee - Omega Team
Dec. 1, 2021
For me the best tracking app to date. Customer service is amazing and responds quickly. App has many options that are unique giving you flexibility and increasing customer satisfaction. Additionally, you can work on custom changes that their team can do without the problem.
Hi Alwayshe™️, Thank you for sharing your experience with Omega. We’re so glad to hear that our app was easy and intuitive for you. We’ve been working hard on improving the user experience of the app and we hope this has been reflected in your experience. Our team is always trying to make sure users have a great time using our product, so we are happy to know that’s what happened for you! Feel free to contact us if you have any questions! Have a great day! Kaylee - Omega team
Nov. 19, 2021
Stella from Omega was great support! was prompt and friendly and very helpful. thank you so much for your efforts
Hi T'EYES, Thank you for taking the time to provide a rating and your compliment to Stella! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. If you need our help in any case, we are available here to help you. Hope your day is as awesome as you! Kaylee - Omega Team
Nov. 18, 2021
Amazing App, good support very fast. Sản phẩm tốt, giá cả hợp lý, phản hồi nhanh nhiệt tình, có Support nói được tiếng Việt
Hi Wander Prints™, Omega Team cám ơn bạn đã tin tưởng sử dụng app và dịch vụ của bên mình. Nếu bạn gặp khó khăn gì hoặc có bất kỳ feedback để cải thiện app, team support luôn sẵn sàng giải đáp mọi thắc mắc và hỗ trợ bạn nhanh nhất có thể. Cảm ơn bạn một lần nữa.
Nov. 17, 2021
By far the best Tracking app on Shopify. This app is loaded with hidden features, and the support is world class. This is your tracking app, and so much more. Get it!
Hi Aerosphere, We can’t thank you enough for the kind words about our app. Your review means a lot to us and lets us know we’re on the right track! Please feel free to reach out if you have any questions. Looking forward to talking to you again soon and thanks again! Kaylee - Omega Team
Nov. 16, 2021
This app is easy to set up and understand, customer service is highly responsive, polite, and helpful, the perfect choice for small and big business owners. We're looking forward to using this app long-term!
Hi Cara Valley, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a wonderful review! Feel free to contact our customer service team if you have any questions at all via live chat or email. We’re very grateful for customers like you and hope you stick with us for years to come! Thanks again! Kaylee - Omega team