Synctrack Order Tracking
Omega - Order tracking, auto order tracker notifications
Rating
4.9
feedback
200
chart
#163
All reviews
Rating Breakdown
Review RSS Feed
Dec. 15, 2021
Free plan is great until now, 150 shipments and the prices are fine, i'll see for the other functionalities
Hi UltraPods Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Dec. 11, 2021
Unfortunately the app does not integrate with Australia Post, so the tracking does not update to show delivery information etc (not sure if this is a temporary or permanent issue, but seeing as 100% of my deliveries are to Australia it doesn't make sense for me to use the app). Also some other issues (e.g. "unsupported carrier" message). Support were fairly helpful, but too many issues for me to persevere.
Hello Lulu Babe, Thanks for taking the time to let us know your issue and on behalf of the team, I'm sorry for the negative experience you had. Regarding Australia post issue, it's just a temporary issue and our team are trying our best to reconnect with API from AU post carrier soonest as it takes time to connect with them. I deeply understand the matter really affects your business since 100% your customer are Australia. For sure working on reintegrating with Australia post will be on top priority in our roadmap. Please reach out to us via live chat or email at [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app and I'm sorry again for any inconvenience caused. Best regards, Kaylee
Dec. 10, 2021
Its a very good, well balanced app for Order Tracking. Most important thing is their Support. I was confused and I was getting some error but Stella helped me a lot to resolve them as quickly as possible. Very good support. Probably one of the best support I have seen on Shopify. Thanks
Hi ZYANNA, Thank you so much for taking the time to leave us such wonderful feedback. I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem. I'll be sure to relay your message to our whole team. Thanks for placing your trust in us and your willingness to share. Best, Kaylee - Omega Team
Dec. 9, 2021
They are really good the customer service is fast and responsive and very helpful. Recommended integrating into your Shopify store.
Hi Tiny Family Tee, Thank you so much for taking the time to leave us such wonderful feedback. I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem. I'll be sure to relay your message to our whole team. Thanks for placing your trust in us and your willingness to share. Best, Kaylee - Omega Team
Dec. 7, 2021
best app for tracking , supported all carrier , thank yooooooooooooooooooooooooooooooooooooooooooooou
Hi Selort, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work Let us know whenever you have any questions about the app. Best regards! Kaylee - Omega Team
Dec. 6, 2021
easy understanding and use, no need to spend too much time in setting up, things just be done with in simply one click. Good apps.
Hi PARD Technology, We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Dec. 2, 2021
The team support is incredible, I place a lot of expectation in this application but I feel that it has a very big potential and will stick perfectly to my expectations, application to test right now!
Hi VNDS Kicks, Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with our app. We are committed to providing outstanding service for the customer and it’s great to know that we’re meeting this goal. Thank you again for taking the time to share your feedback with us – it’s always appreciated. Best regards, Kaylee - Omega Team
Dec. 1, 2021
For me the best tracking app to date. Customer service is amazing and responds quickly. App has many options that are unique giving you flexibility and increasing customer satisfaction. Additionally, you can work on custom changes that their team can do without the problem.
Hi Alwayshe™️, Thank you for sharing your experience with Omega. We’re so glad to hear that our app was easy and intuitive for you. We’ve been working hard on improving the user experience of the app and we hope this has been reflected in your experience. Our team is always trying to make sure users have a great time using our product, so we are happy to know that’s what happened for you! Feel free to contact us if you have any questions! Have a great day! Kaylee - Omega team
Nov. 19, 2021
Stella from Omega was great support! was prompt and friendly and very helpful. thank you so much for your efforts
Hi T'EYES, Thank you for taking the time to provide a rating and your compliment to Stella! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. If you need our help in any case, we are available here to help you. Hope your day is as awesome as you! Kaylee - Omega Team
Nov. 18, 2021
Amazing App, good support very fast. Sản phẩm tốt, giá cả hợp lý, phản hồi nhanh nhiệt tình, có Support nói được tiếng Việt
Hi Wander Prints™, Omega Team cám ơn bạn đã tin tưởng sử dụng app và dịch vụ của bên mình. Nếu bạn gặp khó khăn gì hoặc có bất kỳ feedback để cải thiện app, team support luôn sẵn sàng giải đáp mọi thắc mắc và hỗ trợ bạn nhanh nhất có thể. Cảm ơn bạn một lần nữa.
Nov. 17, 2021
By far the best Tracking app on Shopify. This app is loaded with hidden features, and the support is world class. This is your tracking app, and so much more. Get it!
Hi Aerosphere, We can’t thank you enough for the kind words about our app. Your review means a lot to us and lets us know we’re on the right track! Please feel free to reach out if you have any questions. Looking forward to talking to you again soon and thanks again! Kaylee - Omega Team
Nov. 16, 2021
This app is easy to set up and understand, customer service is highly responsive, polite, and helpful, the perfect choice for small and big business owners. We're looking forward to using this app long-term!
Hi Cara Valley, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a wonderful review! Feel free to contact our customer service team if you have any questions at all via live chat or email. We’re very grateful for customers like you and hope you stick with us for years to come! Thanks again! Kaylee - Omega team
Nov. 10, 2021
Just started using this app & had some problems setting up (I am not very tech savvy). Stella did an amazing job at assisting me.
Hello Treasure Knot! Thank you so much for giving us such wonderful words. Our Team here is very delighted to see your comment, especially Stella. We always would like to provide you the best service that you deserve. Please feel free to contact us if you need our assistance!
Nov. 6, 2021
the app is great, helps with order sorting, but needs some tweaking, i flagged the issues to emma who was very supportive ,.
Hello Cayron Travel! Thank you so much for giving us such wonderful words. Our Team here is very delighted to see your comment, especially Emma. We always would like to provide you the best service that you deserve. Please feel free to contact us if you need our assistance!
Nov. 6, 2021
It's such a please to use this app. Very easy to use and customers service is great. I talked to Emma and she was amasing. 10 stars !
Hello Easylhome, We can’t thank you enough for your kind review of your experience with our app and the assistance from Emma. If you need our help in any case, we are available here to help you. Wish you a successful business!
Nov. 2, 2021
The Omega app is amazing. It is very useful, helps my business a lot! I enjoy using it a lot! It's so awesome!
Hi Echoine, We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions. All the best! Omega Team
Oct. 29, 2021
The apps is simple to use and straightforward in showing the tracking. The developer even arranged a zoom meeting and help me to get familiar on the apps. Great Apps and Great Support! Thanks you so much!
Hi e-sportify, We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app. Best regards, Omega Team
Oct. 25, 2021
Omega-Order Tracking has been nothing short of amazing. I have used quite a few other tracking apps before and while they served their purpose I honestly wasn’t impressed. I appreciate the simplicity yet usefulness of this app. The tracking page integrates perfectly with my shop and it was super easy to do. They have two options one being just the area to type in the tracking and order information to search and a more advanced option where you can even show your collections and customers can click to shop from there. I was able to be a part of a usar campaign they are doing which involved a 60 min call on how their app is doing and how they can improve and it was great! I appreciate the fact that they want to know what us as the merchant want and need in ours stores versus just guessing. Within a day they had already integrated some of the things we talked about. I am beyond pleased and grateful to have found this app. It is a MUST have in your store. the price I comparison with others is a no brainer. Quality no brainer. Customer service, no brainer. All in all a no brainer. :). Looking forward to all the new things they are implementing
Hi Little Gents Closet, Thank you so much for spending your time leaving us such wonderful words. We understand that you have many options in the marketplace, and are pleased that you have made our app your premier choice for using. We always want to help you as much as we can. Please let us know if you need any further assistance from us. Thank you again for your comment and have a great day! Best regards, Omega Team
Oct. 6, 2021
This app has great value. Even better, the customer support is superb, any questions I had was were answered almost immediately!
Hi Moonbow Shells, Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day! Best regards, Omega Team
Sept. 30, 2021
Good application although it is not completely finalized. The customer support and technical team are very responsive. I asked to make some changes and the technical team made them very quickly. I am really satisfied.
Hi FOREVER, Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day! Omega Team