Synctrack: Returns & Exchanges
Best Shopify Returns App automate return, exchange & refunds
Rating
4.9
feedback
121
chart
#226
All reviews
Review RSS Feed
April 11, 2024
I had a request and Vincent quickly hopped on and took care of it. Customer service has been great.
That's fantastic to hear! 😊 We're delighted that Vincent was able to promptly assist you with your request. Providing great customer service is a top priority for us at Synctrack Returns, and we're glad to hear that our team has met your expectations. If you have any further requests or questions in the future, don't hesitate to reach out. We're here to help! 🌟🛠️
April 10, 2024
I think app has some serious potential to be a highly favorited app by plenty of store owners. Though today is the first I downloaded and use it, I must say that it has grown on me. Though it still seem to overwhelm me a little because I not sure how I want to customize my notification setting, I think in the long run once I start playing around with thing ill be alright. Customer service is awesome by the way. Kind, patient, and very helpful. Customer Support Lynn helped me through the whole process of what I didn't understand, and with customization options that I was trying to portray in the app. Thanks a lot Lynn very helpful. Now would I recommend the app I would have to say yes as of now. Though I haven't seen it in action as of yet, I got a feeling that this app can be very helpful indeed in the long run. Guess I'll have to wait and see, though I pray I never have any returns as I wish for the many of business owner.
Thank you so much for your detailed feedback! 😊 We're thrilled to hear that you see the potential in our Synctrack Returns & Exchanges app and that it's growing on you. We understand that customizing notification settings can be overwhelming at first, but we're confident that as you explore and play around with the app, you'll find the right settings for your store. We're especially glad to hear about your positive experience with our customer service, particularly Lynn. Providing kind, patient, and helpful support is what we strive for, and we're delighted that Lynn could assist you throughout the process and with customization options. While you haven't seen the app in action yet, we're confident that it will be very helpful for your business in the long run. We appreciate your recommendation and look forward to supporting you as you continue to use our app. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help! 🛠️🌟
April 9, 2024
Great Support! Easy to Use
We're thrilled to hear that you found our Synctrack Returns & Exchanges app easy to use and that you had a great support experience! 😊 Providing user-friendly tools and excellent support is our priority at Synctrack. If you have any further questions or need assistance, don't hesitate to reach out. We're here to help ensure your returns and exchanges process remains smooth! 🛠️🌟
April 1, 2024
Joyce helped me remove the brandmark as well as immediately setup a new custom domain for the return & exchange portal. She also told me any information that I needed and in my case it was related to any hidden costs for using the app, which she has assured me that there is no fee or anything. I am excited to build a relationship with Synctrack and take advantage of its features.
🌟 We're thrilled to hear about your fantastic experience with Joyce! 😊 It's great to know that she was able to assist you promptly and efficiently by removing the brandmark and setting up a new custom domain for your return & exchange portal. 🛠️ Additionally, it's wonderful to hear that she provided you with all the necessary information, including reassurance about any potential hidden costs associated with the app. Rest assured, there are no fees or hidden charges! 💰 We're excited to build a lasting relationship with you and help you make the most of Synctrack's features. If you ever need further assistance or have any questions, feel free to reach out. We're here to support you every step of the way! 🚀
March 27, 2024
Great app, helps manage returns/exchanges easily. Still needs few features, but dev team is working to add them on daily basis. So super happy!
Thank you for your feedback on our Synctrack Returns & Exchanges app! 🌟 We're thrilled to hear that you find it great for managing returns and exchanges easily. 💼 Your suggestions for additional features are valuable to us, and we're actively working on adding them to enhance the app's functionality. 😊 We're delighted that you're super happy with our app and our ongoing development efforts. If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to help! 🚀
March 22, 2024
Exceptional support! We're thrilled with this app. I had a few questions and needed to contact support!
We're delighted to hear that you've had exceptional support with our Synctrack Returns & Exchanges app! 🌟 Our team is thrilled to have been able to assist you with your questions. 😊 Your satisfaction is our priority, and we're glad to know that you're thrilled with the app. If you have any more questions or need further assistance in the future, don't hesitate to reach out. We're here to help! 🚀 Thank you for choosing Synctrack!
March 4, 2024
Excelente aplicacion. Realmente!
¡Gracias por tus amables palabras! Estamos encantados de saber que encuentras nuestra aplicación excelente. Siempre nos esforzamos por proporcionar la mejor experiencia posible. Si tienes alguna pregunta o necesitas asistencia, no dudes en ponerte en contacto con nosotros. ¡Gracias por elegir nuestra aplicación! 👏🌟 #SatisfacciónDelCliente
Feb. 26, 2024
Thank you for your rating. If there's anything specific you'd like to share about your experience or if you have suggestions on how we can improve, please feel free to let us know. We're here to help and value your feedback! 🌟🤔
Feb. 26, 2024
great service! great return app!
🌟 Thank you for the positive feedback! We're thrilled to hear that you find our service great and the return app effective. 😊💼 If you ever have more feedback or need further assistance, feel free to reach out. We're here to help! 🚀🤝 #GreatService #EffectiveReturns #CustomerSatisfaction 💙🌟
Feb. 20, 2024
Sehr übersichtliche App, optisch ansprechend und toller Support! Amey war super freundlich & hat mein Problem schnell gelöst. Absolute Weiterempfehlung!
Vielen Dank für Ihr tolles Feedback! 😊 Wir freuen uns, dass Ihnen unsere App gefällt und Sie sie als übersichtlich und optisch ansprechend empfinden. Es ist großartig zu hören, dass Amey Ihnen mit Freundlichkeit und Effizienz geholfen hat, Ihr Problem schnell zu lösen. Wir schätzen Ihre Weiterempfehlung sehr! Wenn Sie weitere Fragen haben oder Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind gerne für Sie da! 🌟
Feb. 15, 2024
Thank you for the 5-star review! We're delighted to hear about your positive experience with our app. Your support is much appreciated. If you have any questions or need assistance in the future, feel free to reach out.
Feb. 5, 2024
I am very happy with this app. I had a few questions and had to reach out for support. The staff was very responsive to reply and help me through my questions. I received help from Sophia, Lynn, and Samuel who were ALL super wonderful and helped me with each of my questions. This app allowed me to create a return portal for my customers to submit returns, exchanges or store credits without having to directly contact my store or staff. This app provided a "self help" for customers to manage their returns by themselves. Customers can come back to the page to check on the status of their returns. Automatic emails are sent to the customer for each stage of the return process based on what stages you want to inform them about. The emails can be toggled on or off as you see fit. You can customize the return page with your logo, images, colors, etc. This is very personalized and professional. I would give both the customer service and the app 10 stars if I could.
🌟 Thank you for such a glowing and detailed review! We're overjoyed to hear that you are very happy with our app and that Sophia, Lynn, and Samuel provided you with excellent support. It's fantastic that the app has allowed you to create a seamless return portal, providing a self-help option for your customers and automating the process. We appreciate your kind words about the customization options, automatic emails, and the professional touch it adds to your store. Thank you for the 10-star rating for both customer service and the app. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to help! 😊🚀
Jan. 17, 2024
Recently integrated Synctrack Returns & Exchanges app. It includes all the features that we were looking for. Easy to understand and user friendly interface. Appreciation of customer support(Tracy) for immediate query resolution and patience. Highly recommending this app for everyone who is willing to setup return and exchange...!!
🌟 Thank you for the stellar review! 🚀 We're thrilled to hear that our Synctrack Returns & Exchanges app meets all your needs and has an easy-to-understand, user-friendly interface. Kudos to Tracy for providing immediate query resolution with patience – we're lucky to have her on our team! Your recommendation means the world to us. If you have any more feedback or need further assistance, we're here for you! 😊🛠️
Jan. 13, 2024
Top Quality Support! Really good layout, easy to use and excellent features! Highly recommend
🌟 Thank you for the glowing review! We're thrilled to hear that you find our support top-quality and that the layout is user-friendly with excellent features. Recommendations like yours mean a lot to us! If you ever have more feedback or need further assistance, don't hesitate to reach out. We're here to help! 👏😊
Nov. 23, 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Sept. 26, 2023
This app is really good and easy to use. Only downside is that you do not receive email notifications when return requests are submitted although their team says they're working on it.
Thanks for taking the time to leave us feedback! We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Our team is working on your concern with the email notification and soon will release an update for it. We appreciate your feedback to help us improve the app and our service! Please reach out to us via live chat or email at [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!
Aug. 7, 2023
Anna from Omega has been an incredible support throughout our onboarding process onto this app. Initially, we encountered a few bugs, but thanks to Anna's dedicated assistance and close collaboration, all the issues were swiftly resolved, resulting in a significantly more stable app. The app already boasts essential features for managing returns, which is commendable for a returns center. However, there is still room for improvement, especially in terms of enabling refunds directly from the app. Additionally, enhancing the app's capabilities to handle return resolutions based on different payment methods, such as Cash on Delivery (COD) and online payments, would be a valuable addition. In summary, the experience with the app has been positive overall, thanks to Anna's and Wendy's excellent guidance. With some additional refinements and updates to address the aforementioned areas, this app has the potential to become an even more powerful and indispensable tool for managing returns seamlessly.
Thank you so much for your amazing review and feedback! We are so happy to hear that you are enjoying your experience with our app, and we do appreciate every single insight you gave us, we as a team will surely take a deep look and work to improve the app more! Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗
June 28, 2023
This app is good, I am using it on my website., customer support is really great. And this app is working much smoothly on my website
You’re so nice 💙💚💛🧡Thanks big time for your kind words for the Omega - Returns & Exchanges app. Hope for nothing but your business’s growth 🔥🚀
May 31, 2023
Great product along with great customer support. they did specific customization according to my requirement. Kudos to Tracy for awesome communication. All HAIL to HEROES!
Woww! 🔥🔥 That’s so great to hear your feedback. I made sure that Tracy got the recognition she deserved. She was very happy to read your review. Hope to see you again! 🥰
April 4, 2023
Great experience all round. Customer service is 11/10 App is still being built, but it is working really well at a base level. Really clean functions, easy to use and update and is 10 times better than Aftership Returns (this is coming from an ex-Aftership customer). Don't walk, run to get this app, you'll love it!
Thank you for the fantastic review. We're thrilled to hear that Omega - Returns & Exchanges app is a hit with you. We go above and above to assist every merchant, and I'm delighted we met your expectations. We wish you and your business the best of luck! 💙💚💛🧡