Omnivore for Marketplaces
The reviews are strongly polarized, with many merchants praising Omnivore for its reliable marketplace integrations, time savings, and especially its customer support. Positive reviews repeatedly mention fast onboarding, knowledgeable and patient staff, smooth syncing between Shopify and marketplaces like Trade Me, eBay, Kogan, Amazon, and The Iconic, and the ability to manage inventory and orders across channels efficiently. Several users say the app has helped them scale, reduced manual work, and delivered quick fixes when issues arose. On the negative side, a smaller but vocal group reports serious frustrations with slow or unhelpful support, failed integrations, and missing functionality. Complaints include long response times, unresolved errors, difficulty accessing or removing the app, outdated or clunky UI, limited documentation, and gaps in Trade Me-specific features such as auctions, fixed-price controls, variant handling, and listing management. Pricing is also a concern for some reviewers, who feel the app is expensive relative to its feature set, especially when compared with alternatives or free APIs. Overall, the app appears valuable for merchants who need multi-marketplace integration and responsive support, but it may feel limited or overpriced for users expecting deeper marketplace controls or a more modern interface.
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Every reply took them 24 hours. We haven`t even started to integrate our system. I can hardly imagine what can we do if anything happened after we deploy Omnivore in our Shopify shop?! Reallyguys, 24 hours to reply a simple message ?!
Omnivore/Traderunner is supposed to provide a quality link between Shopify and Trademe. Very low quality and does not provide the basic functionality of Trademe like auctions, fixed price offers, control of start finish times. The Aussie help desk people refuse to talk to their customers on the phone. Completely unresponsive to making the software work better for their customers. There are no user guide videos on youtube.
Thanks for sharing your feedback. We’re sorry the service hasn’t met your expectations. The functionality Omnivore supports is agreed in conjunction with Trade Me, and we work closely with them. We don’t support auctions, don’t claim to offer them, and don’t currently plan to add them. We do support Fixed Price Offers. Listings end and relist every seven days, in line with Trade Me’s listing process. We take customer feedback seriously and work to respond to customers promptly. We’ve provided support to you by email and have also helped via Zoom. Zoom support is available when a customer needs it but we don’t offer phone support. We appreciate your feedback about video guides and will share it with our team as we review our support resources.
We have partnered with Omnivore for over five years, connecting Mitch Dowd, Russell Athletic and Jockey brands across Amazon, eBay, THE ICONIC, Kogen, Myer Marketplace. Throughout this time, their platform has proven to be reliable, scalable and instrumental in supporting our marketplace growth. A special acknowledgement to Debbie Anderton, whose expertise in Shopify and marketplace integrations is exceptional. Her technical knowledge, commercial understanding and ability to resolve complex challenges have been invaluable to our business. I would also like to recognise Simon and Garth, who have consistently gone above and beyond to support, train and educate our team whenever needed. Their responsiveness and willingness to share their expertise have made them trusted partners rather than just service providers. I have no hesitation in recommending Omnivore to any retailer seeking a dependable marketplace integration partner. Their technology, knowledge and customer support are second to none. Bharath Ecommerce Manager, MDD
Great app. Had some problems at first, but with the help of Gareth was sorted out in no time. Highly recommend their after sales service. Plain and simple instructions were given. Easy to use and very happy.
Ryan and the team are true professionals who know exactly what needs to be done. Their communication was prompt, their technical skills were outstanding, and the entire process was handled smoothly from start to finish. They successfully integrated my Shopify store with Trade Me quickly and without any unnecessary hassle or delays. Orders started coming through almost immediately. Highly recommended — thank you again!
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