All reviews

Rating Breakdown

  • 5
    82% (93 ratings)
  • 4
    3% (3 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    14% (16 ratings)
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5 / 5 Share

June 10, 2021

Provided great support and help to me in uploading the products. very prompt. Would highly recommend them

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2021

I solve my issue in 5minutes , Super and fast service ., well explain and really good. keep it up .happy

Using app

7 months

Total reviews

2

Average rating

5.0

1 / 5 Share

May 25, 2021

Poor support. Poor integration. Changes on the channel are not updated on the app quickly enough leading to errors when listing stock. It is actually easier to manually list than use the app which begs the question "what is the point of the app"

Using app

About 2 months

Total reviews

4

Average rating

2.0

Developer Reply

We extremely regret that you had an unsatisfactory experience with our solution (or service) and assure you that we will do everything necessary to overcome this. Best in class solutions and customer satisfaction are our priorities. Our solutions are tested and improved on a regular basis since we believe there is always a room for improvement and that will surely happen in your case as well. Let us collaborate again and get this problem solved once for all. Hoping for your cooperation.

5 / 5 Share

May 20, 2021

I used this app to sell our products. The customer support is wonderful, always ready to help and solve any problem.

Store

DREAMON

Using app

7 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 26, 2021

Great onboarding process with super helpful team to make sure my product feed is working correctly. The customer support advised me how to import my products correctly, there were a couple synchornisation issues to overcome and then my products were all imported to OnBuy after a couple of days. This has saved me hours of time importing each Sku on by one and would definitely recommend.

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

May 19, 2021

Must have APP. Great customer care, instant help. Thank you very much.......................................................................................

Using app

About 18 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

May 19, 2021

Contacted them for assistance as I needed help. The team solved a problem quickly for me and was quick to respond and assist me directly through a phone call with help regarding using the application.

Using app

About 2 years

Total reviews

4

Average rating

4.0

5 / 5 Share

May 19, 2021

The integration team represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for us to make informed decisions quickly, minimizing the end-to-end time to process complex transactions among a number of parties.

Using app

7 months

Total reviews

5

Average rating

5.0

1 / 5 Share

May 18, 2021

The app description is misleading! Onbuy support the unlimited Skus. but the app only support 10SKUs, not the product quantity. if you category is like clothing, shoes with bulk variants, this app may only support only 200-300 listings.

Using app

2 months

Total reviews

2

Average rating

3.0

Developer Reply

We extremely regret that you had an unsatisfactory experience with our solution (or service) and assure you that we will do everything necessary to overcome this. Best in class solutions and customer satisfaction are our priorities. Our solutions are tested and improved on a regular basis since we believe there is always a room for improvement and that will surely happen in your case as well. Let us collaborate again and get this problem solved once for all. Hoping for your cooperation.

5 / 5 Share

May 18, 2021

Required phone support for transfer. Staff were very helpful in transfering listings to OnBuy store.

Store

Chartex

Using app

6 days

Total reviews

1

Average rating

5.0

1 / 5 Share

May 11, 2021

Time wasters on board are the best mirror of this company, and the app it self. In request communicate with OnBuy regards illogical request company advisor just send you away. Shame!!!

Using app

1 day

Total reviews

4

Average rating

2.0

Developer Reply

In consideration of your review we received, we have found that you seem to be distressed with the services we have dispensed to you. However, we always try to be at our level best, with the services we deliver and leave no stones unturned, yet your review is what we work for and it is justifiable. Let us collaborate again and get this problem solved once for all.

5 / 5 Share

May 11, 2021

Amazing support from the team no matter what time of the day. They really do care about making sure you are happy and that your products are uploaded correctly including remediating any issues. They are very supportive in taking recommendations and feedback for additions to the product.

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

May 8, 2021

Excellent app and excellent service. Growing business through the OnBuy platform and it's all thanks to this app and the person who has done such a great job of helping me out whenever needed. HIGHLY RECOMMEND THIS APP TO OTHER SELLERS.Guidance by very knowledgeable and helpful person. Always ready to help. Thanks!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 5, 2021

Despite a few issues caused by OnBuy themselves rather than the app developer, support has been very good. Would certainly recommend it for sellers looking to use this channel.

Using app

About 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

May 2, 2021

This app is a little complicated on initial installation. However the customer service team are extremely helpful and on hand to assist with any issues that arise. Once I had submitted a few products to onbuy it became a lot easier to use thanks to the help of the customer service team.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your valuable feedback ! At CedCommerce, we work hard to meet the expectations of our clients, providing top-class services and support. We are more than happy to hear we hit the mark for you. We wish to serve you again soon. Have a great day!

5 / 5 Share

May 1, 2021

Very good support good app, the team setup a whatsapp group which was very helpful to resolve integration issues. Thanks

Store

ISMOD

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

April 30, 2021

CEDcommerce is the Best Shopify Development Company I encountered in my long experience. They have far best SHOPIFY APP & unique in market, however what standout apart from technical aspect is their Support & lightening fast reverts on the queries. OnBuy project dedicated Team at CEDcommerce went above and beyond in solving your issues.They are highly knowledgeable and best I worked with in the market. Guided me step by step for product Sync, configuration and walk-through the best strategy to move ahead. I am so impressed with this Ced-OnBuy team I will be sure to strongly recommend them to my friends & business around. It's rare you get such great live support these days, Makes Life easier for us. Happy to be a customer :)

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2021

I had a problem integrating Shopify products with OnBuy but support patiently helped me out with listing. Waiting to see how it goes with the trial.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2021

The app is great for syncing your products from shopify to OnBuy. I would most definitely recommend this app. Super impressed. I highly recommend using CedCommerce as the GO-TO company with any your Shopify Solutions. I cannot emphasise how much important this team is for my business. A brilliant App & Team to work with. They foresee all the possible issues and problems. Extremely well designed, user friendly and works all the time. The app itself is automating so many things from shopify to OnBuy, and they have covered so many details within, which is what makes this app a complete package. I recognize that these people are talented and again a must mention the support is amazing and very helpful . Very happy.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 30, 2021

Great service by Geetika was a bit confusing to start with but works perfect now, keep up the good work

Using app

Over 2 years

Total reviews

1

Average rating

5.0