Social Login by DevCloud
Automatic login and signup integration with social networks!
Rating
4.4
feedback
326
chart
#4,153
All reviews
Rating Breakdown
Review RSS Feed
March 1, 2024
Despite successful image verification, our users are repeatedly prompted to verify, resulting in a flood of complaints. Support has been completely unresponsive. Customers who fail image verification are likely to lose their willingness to purchase. This is a terrible app.
Hi there, We replied to your email about this problem, the "image verification" is the captcha provided by Shopify which is not part of our app and is active by default in all shops. We sent instructions about how to disable it in Shopify. Here you have the instructions again: https://help.shopify.com/en/manual/online-store/setting-up/preferences#google-recaptcha-on-login-create-account-and-password-recovery-pages Let us know any question, Happy to help
Feb. 14, 2024
Very hard to cancel. Nothing about delete or cancel in their FAQ, big pain.
Hi there, Thanks for using our app, we have a section in our FAQ for the uninstall process, you can check it out here: https://oneclicksociallogin.devcloudsoftware.com/index/faq/#uninstall Let us know any question about our app, Thanks
Jan. 12, 2024
The app is hard to use, no one replies to emails, and even the syndication module changes synchronously for each independent site, which bothers me when I run a small language independent site!
Hi there, Our app works automatically using the app blocks integration, there was an error in your store re-using the same integration code in different stores (maybe due to a theme code reuse). We apologise about the delay on your ticket, you received multiple responses to your support case trying to find the cause of issue.
July 16, 2023
Why is our Log in not showing oneclicksociallogin?Can you help me to see?？？？？？？ https://mallshock.com/
Hello, Upon reviewing your website, we've observed that the New Customer Accounts login flow page is currently active. Unfortunately, our app isn't compatible with this setup, as it restricts integration with other third-party applications. We understand that the limitation you mentioned is rooted in Shopify's functionality, and it's beyond our control to modify. However, we kindly request your consideration in enabling the old customer account flow through your store settings. This adjustment will help us overcome the compatibility issue. For further information regarding this matter, please don't hesitate to reach out to us at [email protected]. Thank you
Oct. 20, 2022
Enable Login Popup is very expensive $40++. Other apps are the same function at $1.99. So, I move to other apps and reduced costs $1 a month.
Greetings, Our sincerest apologies for the inconvenience you've encountered. To clarify, our app plans begins at $2.99. Regarding the social login popup feature (pro plan), the accurate cost is $9.99, not $49.99 as mistakenly displayed in the app banner. It's important to note that no customer utilizing the social login feature has been charged beyond $9.99. We'd like to extend our gratitude for your understanding by offering you an extended free trial. Let's connect via email to facilitate this process. Thank you for your patience and consideration. Warm regards
Oct. 9, 2022
I'm not able to log in with any of the social accounts which all are available to Shopify customers. Earlier it asked for the current password for the Shopify customer account, but now even if I entered the correct password, it's showing an invalid credential. If the social login is new, the account is created but it's asking me to enter the password in redirected URL page, how can I enter the password without knowing the password? No Support from the App Developers.
We sincerely apologize for the inconvenience you've experienced. I'm pleased to inform you that we have successfully resolved the issue. If you decide to reinstall the account, kindly inform us. To express our regret and appreciation for your patience, we would like to extend to you a complimentary trial period as a gesture of goodwill. Thanks!
July 13, 2022
Be careful when installing this app. Your customers login information is stored through the app and not through Shopify. After installing this app, all of our current customers were forced to reset the password and their data was stored on the app. Even after resetting their passwords, every time they try to login it would give them an error. Be very careful when installing this app because the security of your customers data will be in the hands of the app developers.
We are sorry about your experience with our app. As the FAQ section says, if the customer already exists in your store, they need to provide the password to confirm that the existing account belongs to them (just once). In case your store don't support multipass feature (avaialble for Shopify Plus stores), our app needs to keeps track of the credentials of the user which are hashed and secured (this is the credentials to access the shopify store, not the social network). Please let me know any question or help needed. Best regards
Nov. 6, 2021
how to cancel the subscription service ? i do cancel the service but why still have this recurring charge on my shopify account ?
We are really sorry about this issue. The subscription is cancelled automatically by Shopify just uninstalling the app from the Apps section in your dashboard. Let us know if you still have problems on this.
Sept. 19, 2021
I used this app for about 6 months than randomly a popup appear on my website saying "NOT SECURE" DANGER. I have no idea how long this popup was up but it likely cost me thousands. I uninstalled the app and this did not remove the popup. I than found the code calling the popup and removed it. I now have a error appearing on my live website sating " Liquid error: Could not find asset snippets/social-login.liquid " and reached out to support to get it removed but no response have been received. I do not recommend this app to anyone.
Hello! We are very sorry about this. It was an issue with expired SSL certificates that was solved in just 2 hours. No insecure popup should be showing after that. We already contacted you by email. Please let me know if you get it. We are able to compensate the problems caused. Thanks!
Aug. 19, 2021
Not a good app. It does not work for me. When an existing customer tries to log in, it's okay but when a new customer tries to log in it repeatedly sent the customer back to the login page with an error that entered password or email is invalid.
Hello! Sorry about this. If you reinstall the app we can take a look at the issue on your store. We already sent you an email. Thanks!
June 14, 2021
1. not one-click login first customer password required 2. every time 3 to 4 login issue with the customer 3 many time email, not good support +919916448165 1 month problem please solve
Hello! Sorry about this. We replied the emails but seems like for some reason you didn't get them. It seems to be a problem with the store right now. The login page doesn't load for me at https://silkzone.in/account/login. As far as I see this is not caused by our app. It might be a problem with other app or with the store theme. Please reply to [email protected] so we can work to get this fixed. Thanks!
April 1, 2021
I cannot in any way recommend this app. It is not fit for use - when installed on our site, it would not allow customers to log in or create an account with a social app - it would force them to always follow a forgot password loop. When we requested assistance, we received an initial response and despite multiple follow-ups, we've received no assistance since and complete silence. We found this level of service to completely poor and we're now looking for a Shopify recommended app instead.
We are really sorry about this. The issue is fixed now. Please let me know anything we can do to compensate the problem you got with the app. Thanks
Sept. 22, 2020
My Facebook login via this app not working properly. our customers are facing the issue during login with Facebook. It affects on our customers services. Issue Via login with Facebook: App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions. Another Issue : We re' sorry, but the application you're trying to use doesn't exist or has been disabled. Very Poor services we email almost 24 hours ago but didn't received any reply from your side. Can you sort this issue or we move to another one.???
Using app
Over 1 year
Total reviews
2
Average rating
3.0
Hi! We are very sorry about this. We didn't get your email for some reason. The facebook app issue might happen because of some configuration issue that facebook detected on your app. We can fix it immediately if you add us to the FB app admin panel. Please contact us at [email protected] or respond this email/review so we can let you know how to do that. Thanks!
June 11, 2020
I already delete this app but still showing to my page. my page is almost done but I encounter some conflicts that made problems to my page. how I can uninstall this app..
UPDATE: We've also added a button on the admin panel that will remove all remaining the code if you want to uninstall the app. Please make sure you click it before doing it. Hello! We are very sorry about this. Our server's cache takes around 60 seconds to update so the social login buttons are usually removed within that time delay. Also browser's cache might affect it so we recommend to test in a private/incognito tab to avoid getting out of date results. We are sorry to see you've uninstalled the app as well. Therefore we wanted to give you a free plan so you can re-install the app and also let us know how can we improve! We've already contacted you by email. Thanks!
May 23, 2020
i already detele this app, but still show out to my website , wtf ? very no happy with this , better dont install
UPDATE: We've also added a button on the admin panel that will remove all remaining the code if you want to uninstall the app. Please make sure you click it before doing it. Hello! We are very sorry about this. Our server's cache takes around 60 seconds to update so the social login buttons are usually removed within that time delay. Also browser's cache might affect it so we recommend to test in a private/incognito tab to avoid getting out of date results. We are sorry to see you've uninstalled the app as well. Therefore we wanted to give you a free plan so you can re-install the app and also let us know how can we improve! We've already contacted you by email. Thanks!
Aug. 11, 2018
I does not work properly, no customer service. The facebook login is broken again and again. Not happy with the service..
Hello! Sorry about this. We've worked a lot since the last time you've installed the app. Facebook issues have been fixed. Thanks!
Oct. 22, 2017
Simply does not work - getting error 500 on install or when viewing settings page for the app.
Hello! Sorry about this. We've worked a lot since the last time you've installed the app. 500 errors are fixed now. Thanks!
June 19, 2017
One Click Social server is DOWN, the customer can not log in and purchase anything right NOW!!!!!!!!!!
Hello! Sorry about this. We've worked a lot since the last time you've installed the app. Our app is a lot more stable now. Servers are no longer a problem :-) Thanks!
April 29, 2017
The app is misbehaving on the website. Multiple login buttons are being shown to connect to same social media platform.
Hello! Sorry about this. We've worked a lot since the last time you've installed the app. You shouldn't get these issues now. Thanks!
Jan. 30, 2017
**UPDATE~ Removing this app!! Customers who sign up for an account using this social login app do not receive any emails, including order updates. This is not acceptable for us. I have contacted customer support with absolutely no reply. Also, the app currently costs $.99; However, I am being charged $2.99 a month. Again, I have contacted customer support with no reply! In full disclosure, I did receive 6 months free after leaving my original 5 star review. When I left the original review, it was true. I was, however, unaware of the major email and customer support issues at the time!** The easiest and most affordable social login app. Love being able to customize it too!
Hello! Sorry about this. We've worked a lot since the last time you've installed the app. Now customers shouldn't have problems with email since if the social network doesn't provide the email address we ask the customer to enter it in his first login. Also the social login newest price is $0.99. We've updated it a lot ago. We are sorry you got an old plan price. Thanks!