ONE: AI, Email & SMS Marketing
OneStore | AI-Powered Store | Shopify, TikTok, IG, YouTube
Rating
4.9
feedback
2,500
chart
#3,012
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Oct. 23, 2021
Write for free, install the app and then find out that there are all paid plans. Write them already in the shopify tab.
Dear Merchant, I am Ann, Customer Experience Manager at ONE+ Pop Ups, SMS & Email Marketing Shopify App. Looks like you have been using our app for over 1 year (since June 2020) and collected over 1,800 email subscribers. Amazing! We noticed one of your team members left us a 1-star review about not being able to use the app for free. I think this might have been a miscommunication or mistake when quickly uninstalling/re-installing our app. We offer a Free Forever plan. If there's any limitation on your plan, I am happy to help you over live chat or email at "[email protected]" Please let me know how I can help with the use of our app. You have been a long time user of our app and we want to do everything to ensure you are happy and the app is cost effective for you. Cheers, Ann
Oct. 4, 2021
Updating my review. First, I was unable to send emails properly. They kept "failing" and I had to go through support everytime I wanted to send one. They were pretty supportive but it's a nuance. Also, I had the app for less than a week and received a message that my account was being suspended because they received 3 spam complaints on one email, that would be .0008% of my subscribers. This was only my 2nd email and I went in to see where the spam complaints could even be placed and there was nowhere to do so.
Dear Merchant, so sorry for the inconvenience. Email Marketing is a very heavily regulated space by the email clients (i.e. GMail, Yahoo, etc). Once you go over a spam compliant threshold your email gets blacklisted. I looked into your account and you had (3 complaints)/(2380 emails sent)*100 = 0.13% spam compliant rate on your most recent newsletter. All email marketing platforms including ours gets automatically blocked and thrown into spam box after crossing a threshold. So we try to protect your account by temporarily pausing email sending. For example, here are some major email tools and their thresholds: MailChimp = 0.01% for spam complaints ActiveCampaign = 0.01% for spam complaints Klaviyo = 0.05% for spam complaints ONE+ = 0.05% for spam complaints Unfortunately, you had slightly over 0.05% with 0.13% spam compliant rate. Other email platforms will completely ban your account, but we temporarily paused your account to avoid Gmail, Yahoo, and etc completely blacklisting your emails for life. I know this is completely out of your control and it is ours too because Gmail, Yahoo, and etc take spam complaints seriously. It's a very complex and regulated space because all the abuse that happens around email. It's one of the reasons businesses turn to double opt-in feature to ensure low compliant rate and high deliverability. Please do message me if you have more questions. Cheers, Ann
Feb. 14, 2021
Fui cobrado absurdos 30 dólares sem aviso prévio. Aplicativo útil porém não tão útil com este super preço. Don't recommend. It was charged 30 dollars without any kind of warning.
July 1, 2020
I unistalled this app and they refuse to help me take that content off my products that they put there and ,my entire site is messed up because of them and i noticed they took away all the reviews they had that were negative but was the truth,two days i had this app dont get this app,thas the same thing you said to all the other people who gave yall negative reviews that yall deleted off..im going to report yall to shopify
Dear Merchant, we believe you have the wrong App, we do not modify nor have the access change products. Our team is happy to help you figure out which app affected your site. Feel free to reach out to us via Live chat. Cheers, Ann