ONE: AI, Email & SMS Marketing

Nov. 30, 2021

It was easy to install. Support is instant and wonderful. Despite this, I am beyond frustrated. I am trying to create marketing emails and what should be intuitive and clear, is not. It doesn't save as I made it. I don't have time to sit for hours trying to create a simple email because things aren't saving as they should. Also, every single time I want to send myself a test email to see if the thing got fixed, they have this "security" check where one has to check boxes TWICE on what is in the picture. I actually hate them and they just add to frustration and the time I am wasting. Something in the templates isn't working or I wouldn't have so many problems. Like I said, the support is great and cheerful but if I can't use the tools easily enough I am still just wasting my time. I gave up today. No email to be sent. Maybe I will just create one in shopify instead. ETA: I would like to add I just went into Shopify marketing email and was done in 5 minutes. That is how easy it should be.

Nov. 17, 2021

The app is really useful, It's better than what I used before. And the support is great and very fast ! I totally recommend

Aug. 25, 2021

I chose this app due to the overall rating. I like that it is easy to use and you can make a relatively appealing pop up with minimal effort. I'm having some ongoing issues with uploading my own images to the app however Trish was really helpful and has been able to assist me with uploading images for me. Customer service is great - hopefully the problems I'm having will be fixed soon!

July 23, 2021

The customer service is very good, the staff are very friendly, very helpful & prompt with replies.

March 30, 2021

The support team is very helpful and they respond quickly. I just wish they had abandoned cart automation in their SMS feature

March 3, 2021

Just started with this Wheel of Discounts! ;) So far so good. Support was excellent! Alice talked me through it all and even provided a design file for the wheel. Very helpful! Why only 4 stars? There's always room for improvement. :)

Jan. 28, 2021

great app and easy to use.. fab support.. watch out for the extra payments f you go over 1000 though!!

Jan. 2, 2021

After a first dissapointed about this app, we've been received proper support with valuable info about an issue and a possible conflict with, surely, GTranslate app that needs to scan the site and, in consecuence, the counting about the unique visitors received by this app is wrong (the application has many more visitors than it actually is) We're still working on it. We'll update the review to 5 stars if after a deeply revision and testing we can check that everything works fine and the unique visitors on the app are the same that te real visitors on site. Thank you.

Nov. 13, 2020

We replaced a version of a spin the wheel pop up with the Proof Factor Fortune Wheel. I love the customisation varieties and can really make an impact when it pops up for our customers. I contacted the help team as we had visibility issues with the wheel showing up on small mobile devices and Pauline helped me out with editing the code for us so that the wheel appears higher up on the screen so it is visible. She also suggested a different pop up, other than the wheel, that would be even more suited to viewing on mobile which we hope to try too. Great support and a great visual pop up!

July 22, 2020

Had issues with the app but support and even the CTO came through in the end. Useful additions to any shop.