ONE: AI, Pop Up, SMS Marketing
All reviews
Review RSS feed
Couldn't get it to work, the most frustrating app ever! Any changes made would not register, popup wouldn't show up as per settings
Yikes, that's a pretty frustrating experience you had. At first glance, we do not see nor receive reports of a system-wide issue with our popup not working as intended. Our team went ahead and conducted a thorough investigation of what might be giving you a hard time. We think we may know where you might have gotten hung up in our user experience and gone ahead and made updates to your campaign. Video Summary https://share.one.store/2Numo7wN Text Summary 1) There are two screens for the popup, the initial screen (step 1) and the rewards screen (step 2). It looked like you spent a lot of time getting your first screen customized to look like your brand but couldn't find how to customize the second screen. 2) We've mimicked the settings from the first screen of the popup to the second screen of the popup, so they both have a consistent look and feel. 3) Additionally, we think the other issue you were facing was that the popup was not "appearing" on your website with the current settings. It looks like what happened is one of your settings was "Stop Showing if the user had already subscribed to the popup," and looking through the account, it seems like you had already subscribed to the popup during one of your earlier test runs. 4) To continue to see how the popup looks on your website, we have a "Preview on Site" button that will allow you to see what your website looks like when "new" users visit it. The "Preview on Site" button will reset your browser and our app to think you are a new person seeing pop up. 5) If you visit your store website without clicking "Preview on Site" button, then our system will be subject to the "Stop showing setting" that was enabled as if you are experiencing the popup as one of your real customers. We offer 24/7 support, so we are happy to jump on a call, live chat conversation, or via email ([email protected]) anytime to discuss our investigation above or anything at all :) We look forward to hearing from you soon. Meanwhile, our product team will be looking into improve the user experience based on your feedback so that new users don't fall into similar confusion and frustration. Our popups is one of the most sophisticated on the market, but with complexity and flexibility in customization always creates room to improve the app interface. Regards, Maya
Sto configurando ora l'app e trovo l'assistenza TOP. LA configurazione è semplice, se non si ha dimestichezza con codici e altro l'assistenza ti segue su tutto velocemente. Jessica e Naomi mi hanno aiutato in modo professionale. grazie
First, let me say that Emily, the chat representative, was awesome! So helpful and quick with detailed responses. Would love to work with her again. I do think that there could be better options for the popup themes or a library of other images to use on the popup background. You can upload your own art, but I didn't see a library of options, which would be sweet! Overall a solid experience. Now we just wait and see if the popup works well and converts.
I am the free plan customer. This app helps me a lot. The customer service is great. I am very satisfied. Thank you very much.
I can get professional and patient help from here. This app will help us show pop up and other campaigns better.
such a create service, i was guided step by step with very clear and easy instruction, i would definitely recommend.
Such great service! With minimal explanation and time the tech was able to do everything I wanted and more! So quick and easy!
Naomi was truly a big help! She gave me some amazing suggestions when helping me set up SMS Marketing! Def enjoyed this amazing service!
amazing help with everything i need!Every problem solved in just a few minutes. Also the features of the app help me a lot with my sales! Up up and up we go!
Ho appena scaricato questa app e subito chiesto assistenza FANTASTICI! Tutto ciò che desideravo Ora manca solo riuscire a impostare tutto e provarla effettivamente Ma 5 stelle all'assistenza! rapidi nel rispondere e super efficienti Grazie mille per il supporto
We installed this app and the pop up wheel instantly increased our Conversion! Anything and everything helps! We needed some help with a few noob things and the support was extremely responsive and even advised us some recommendations for our Pop ups!
Amazing! Love this app and its making us plenty of money! They are super responsive and answer all questions I have .
Perfect support, Fola setup everything to me, also she made application to work as i though that cant be done. Application is great, and its giving us what we need. Perfect Pop up!!!
L'application est tres pratique, et en cas de questions, le service est super, très rapide et engagé.
Very easy to setup and use. A powerful and detailed analytics dashboard and a proactive marketing support. Yes that's right and it's free! The app also runs smoothly without impacting my site performance.
I had a one-to-one session with Prateek to get clarification on how to navigate and use the app. The customer service is fantastic. They really do go above and beyond to answer all your questions and make you feel comfortable using the tool. So happy to use ONE as it covers a lot of key features that I need for my site.
Thank you Samantha and Maya for your expertise. They were quick to assist with any issues we had setting up our email, SMS and Pop Up forms. The app is well designed, easy to use and fits perfectly with our brand. 5 star customer service.
Good online customer service! I have encountered with some problems when setting up the campaign and Maya helped me a lot. Thank you ONE. Thank you Maya.
They were very helpful & understanding, when it comes either to explaining new feature or in setting up your automation
Muy buena app, me ayudaron en español y atienen con mucha paciencia, muchas gracias, recomiendo a instalar! espero tener mas ventas! saludos!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.