ONE: AI, Pop Up, SMS Marketing
OneStore | AI-Powered Store | Shopify, TikTok, IG, YouTube
Rating
4.8
feedback
1,037
chart
#4,538
All reviews
Review RSS Feed
July 29, 2022
I have used many different APPS and I have NEVER had such excellent customer service as I have received with ONE! Fola, you have been amazing! The APP is also the most intuitive and easy to use APP...especially with Fola's help in learning how to navigate it. I wish all APPs were this great!
July 28, 2022
The app is great and has loads of features! It's not super user friendly however customer support is AMAZING. They will walk you through the process if you are having difficulty. We have reached out numerous times with questions and support has been super helpful. Honestly there are things I would have missed activating for my customers if support hadn't helped. 5 stars for amazing customer support.
July 28, 2022
Application très pratique et efficace. Le service d'aide aux utilisateurs est très sympathique, à l'écoute, disponible et réactif, un service au top!
July 27, 2022
I highly recommend them I love the fact that I can do everything in one app. Maya was super helpful.
July 27, 2022
Thank you Naomi from One!! You were very helpful and a very quick response time! Very user friendly App with so much to offer all in one place. Thank You :)
July 27, 2022
Super App, toller Service! Weiter so! Ich hatte beim Einrichten leichte Probleme und mir wurde super schnell und wirklich gut geholfen.
July 26, 2022
So so helpful .Simple clear instruction and my issue was sorted very quickly . Only just started using this app on my shopify store and will continue to for a long time
July 26, 2022
Loved using this app. It's easy to use and the support team is great! I spoke to Natalie from the support team, and she helped resolve my query in seconds. The pop up automatically syncs to your Shopify data, so you don't have to worry about anything else once you create a campaign! Good app, easy to use!
July 25, 2022
客服非常有耐心的为我解决问题，这个插件我也比较满意，虽然默认的设置不能满足我的需求，但是可以通过后台编辑进行代码的调整以达到我的需求。客服非常有耐心的为我解决问题，这个插件我也比较满意，虽然默认的设置不能满足我的需求，但是可以通过后台编辑进行代码的调整以达到我的需求。
July 25, 2022
The best customer service I have experienced within a Shopify app. I have been using One+ for more than a year now and it's definitely worth it.
July 23, 2022
Couldn't get it to work, the most frustrating app ever! Any changes made would not register, popup wouldn't show up as per settings
Yikes, that's a pretty frustrating experience you had. At first glance, we do not see nor receive reports of a system-wide issue with our popup not working as intended. Our team went ahead and conducted a thorough investigation of what might be giving you a hard time. We think we may know where you might have gotten hung up in our user experience and gone ahead and made updates to your campaign. Video Summary https://share.one.store/2Numo7wN Text Summary 1) There are two screens for the popup, the initial screen (step 1) and the rewards screen (step 2). It looked like you spent a lot of time getting your first screen customized to look like your brand but couldn't find how to customize the second screen. 2) We've mimicked the settings from the first screen of the popup to the second screen of the popup, so they both have a consistent look and feel. 3) Additionally, we think the other issue you were facing was that the popup was not "appearing" on your website with the current settings. It looks like what happened is one of your settings was "Stop Showing if the user had already subscribed to the popup," and looking through the account, it seems like you had already subscribed to the popup during one of your earlier test runs. 4) To continue to see how the popup looks on your website, we have a "Preview on Site" button that will allow you to see what your website looks like when "new" users visit it. The "Preview on Site" button will reset your browser and our app to think you are a new person seeing pop up. 5) If you visit your store website without clicking "Preview on Site" button, then our system will be subject to the "Stop showing setting" that was enabled as if you are experiencing the popup as one of your real customers. We offer 24/7 support, so we are happy to jump on a call, live chat conversation, or via email ([email protected]) anytime to discuss our investigation above or anything at all :) We look forward to hearing from you soon. Meanwhile, our product team will be looking into improve the user experience based on your feedback so that new users don't fall into similar confusion and frustration. Our popups is one of the most sophisticated on the market, but with complexity and flexibility in customization always creates room to improve the app interface. Regards, Maya
July 23, 2022
Sto configurando ora l'app e trovo l'assistenza TOP. LA configurazione è semplice, se non si ha dimestichezza con codici e altro l'assistenza ti segue su tutto velocemente. Jessica e Naomi mi hanno aiutato in modo professionale. grazie
July 22, 2022
First, let me say that Emily, the chat representative, was awesome! So helpful and quick with detailed responses. Would love to work with her again. I do think that there could be better options for the popup themes or a library of other images to use on the popup background. You can upload your own art, but I didn't see a library of options, which would be sweet! Overall a solid experience. Now we just wait and see if the popup works well and converts.
July 22, 2022
I am the free plan customer. This app helps me a lot. The customer service is great. I am very satisfied. Thank you very much.
July 21, 2022
I can get professional and patient help from here. This app will help us show pop up and other campaigns better.
July 21, 2022
This is one of the best app's I have, AND offers by far the BEST customer service I have ever seen.
July 20, 2022
Such great service! With minimal explanation and time the tech was able to do everything I wanted and more! So quick and easy!
July 18, 2022
Naomi was truly a big help! She gave me some amazing suggestions when helping me set up SMS Marketing! Def enjoyed this amazing service!
July 17, 2022
amazing help with everything i need!Every problem solved in just a few minutes. Also the features of the app help me a lot with my sales! Up up and up we go!
July 16, 2022
Ho appena scaricato questa app e subito chiesto assistenza FANTASTICI! Tutto ciò che desideravo Ora manca solo riuscire a impostare tutto e provarla effettivamente Ma 5 stelle all'assistenza! rapidi nel rispondere e super efficienti Grazie mille per il supporto