All reviews

Rating Breakdown

  • 5
    98% (2,438 ratings)
  • 4
    1% (30 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (23 ratings)
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5 / 5 Share

Oct. 9, 2022

Easy to use, fast and helpful customer service team, lots to customize. Great app! Thankyou!!!!!!!!!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 8, 2022

Definitely takes a few times to get the right person. Naomi was very helpful and she's very knowledgable about the platform. Get you a Naomi! :)

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 8, 2022

it was my first experience with this app and I really love it great features and also a great supporting team of this app today Ms.Maya help me to customize my store emails and I really appreciate her support & help.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 8, 2022

My developer installed this for me. I have no idea at all what is going on.. But I am very pleased with the excellent customer service team. Very patient and helpful. Once I know how to use, I found the app was so easy to use. Very recommend to use it.

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2022

Very happy with the app and GREAT customer support. They’ll have one on one sessions with you and take the time to walk you through anything you need, and even help you make updates/changes if needed. I spoke to Prateek and he was super patient, nice, welcoming, and does a wonderful job at explaining everything. Highly recommend!

Store

VOLAIR

Using app

7 days

Total reviews

1

Average rating

5.0

4 / 5 Share

Oct. 7, 2022

I just got the app. Fola responded quickly to help me remove the powered by. Hopefully in a month I'll have great news about sales.

Store

Amazed

Using app

About 1 month

Total reviews

1

Average rating

4.0

5 / 5 Share

Oct. 7, 2022

Easy to use and AMAZING CUSTOMER SERVICE. I have used it to create a pop-up and Fola not only walked me through it, she/he even made changes behind the scene for me. Very quick turn around too.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2022

Amazing, I'm really happy with the app. I found everything I need. Support team is always available and helped me a lot. It have nice templates, unique coupons and everything you need for your marketing campaigns.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 7, 2022

I used this app to create a pop up and received live assistance in a very clear and professional way. I recommend this app to everyone if you want to interact with your customers more effectively.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2022

Great app, it's easy to use too. Customer service is amazing, helped me customize my newsletter pop-up.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2022

Dear Sandy, I want to thank you immensely for our pleasant conversation just now. In which you took extensive time to help and guide me (as a beginner) in all possible questions. Highly recommend to everyone the service where you are not often used to. Keep up the good work!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 7, 2022

We recently started using this app and setting everything up to help drive sales. MORE THAN HAPPY with all the features and capabilities of this app! Customer service is the best we've had so far from all other Shopify app enquiries. Highly recommend

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2022

I used this app to create a pop-up giveway on my shopify store and the support team were so helpful! Rita was amazing, she was keen to resolve an issue i was having and i did not need to wait a long time for her to respond. Impressive for a free app!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 7, 2022

Just installed this App, don't have much time to figure out how it work, but the customer service team was awesome! Fast response, kind and patiently deal with my case. Almost set up everyting for me. Highly recommended! And it has lot of useful function which I beleive it would help to improve our website.

Using app

About 4 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 6, 2022

Lou was a brilliant help :) Went above and beyond to ensure the result was exactly what I wanted...highly recommend this app, the support and functionality is amazing

Using app

Almost 2 years

Total reviews

10

Average rating

5.0

5 / 5 Share

Oct. 6, 2022

I used this app to generate and implement a pop-up for an email list. What an amazing experience working with Maya from support! Maya was extremely patient & courteous: so much that she stayed way past her shift to help me and make sure I had everything I needed, complete. What an amazing experience! Maya is dedicated, patient, professional, funny, helpful & knowledgeable: in two words—simply amazing! Thank you Maya for such amazing customer service! Everything works lovely!

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2022

So I uninstalled this app and then someone wrote me to ask why and if I needed help. I ended up reinstalling and so happy I did. Great app! Can't wait to see the results!

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 6, 2022

First time using the app and the Customer Service was amazing! Fast and accurate. Highly recommended

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2022

I needed some help with a pop up and Patricia was extremely helpful and patient throughout. Highly recommend!

Using app

4 months

Total reviews

8

Average rating

5.0

4 / 5 Share

Oct. 6, 2022

A little confusing to navigate but they have amazing, friendly and responsive customer support. I was shocked lol...live chat is amazing (and i HATE live chats) and although the chat took longer than a call would, it was so helpful and i also get to keep all screen recordings to refer back to instead of calling back if it were a call. She wasn’t in a rush, there was no time limit. I usually would get frustrated and just delete the app and look for something easier but the customer support i CANNOT say enough about. I'm keeping the app ....That type of customer support is worth having at any time.

Using app

2 months

Total reviews

2

Average rating

4.0