ONE: AI, Pop Up, SMS Marketing

Dec. 28, 2020

The costumer service is excellent! They fixed me a problem in minutes! The app is great as well! Very recommended

Dec. 20, 2020

Wow! I never had better customer support via chat Pauline was AMAZING! we chatted for HOURS, she was my new best friend for the last 2-3 Hours and walked me through each step in completing my wheel :) i can't wait to see the new sales!!! thanks again :)

Dec. 17, 2020

Excellent customer service. Help me configure and finalize my setup for my store. Even signed in to help me figure out some things

Dec. 13, 2020

Great app, really helpful support team. They coded something custom for me to make the customer experience quite a bit smoother with my popups.

Dec. 12, 2020

This app is exactly what I was needing for my shop. It provides several add ons I was wanting plus others that I didn't even realize I needed! Not to mention the support was immediate and easy to follow. Alice did an outstanding job to help me set up and publish my 1st campaign so I can now focus on selling!

Dec. 9, 2020

Really happy with the prompt support by the team to make sure the issue gets resolved there and then. And simply loving the features of this app and that too with the decent price. Good luck to the team!

Dec. 7, 2020

I am not good at using email apps. I went on to the chat version of the help on ONE+, and someone answered me immediately. Other apps there is a bit of a wait. I got Sofia on the chat and she couldn't have been more helpful. She was able to have patience with my ineptness, and was able to answer all my questions in a way that I could completely understand. She solved my issues quickly and stayed with me to make sure I was able to see the problem was solved, explained in detail how it was done, and even added a few more features I didn't know I could do. She made it look simple. She was amazing, and made it a education as well as pleasurable experience. I'm happy I chose this app.

Dec. 6, 2020

After a few trial and errors with other apps, I am so grateful to have found this app. 5 stars hands down. It is very easy to navigate. I also cannot say enough about their customer service. They're easily accessible whenever you need help. They're very quick to respond. Kate & Pauline was phenomenal. Not only did Pauline answer all of my questions, she went above and beyond and looked at my settings and gave me other valuable tips and pointers that I am so grateful for.

Dec. 5, 2020

A really good app I highly recommend, the customer support is on point and extremely helpful which is great when your not sure what your doing. Pauline and Kate have been a great help sending screen videos and helping in anyway they can. :)

Dec. 2, 2020

I use this app to run my email campaigns. As a new business, I needed something that would scale with me, while providing a great value. Proof Factor does this in spades. Not only is the app loaded with functionality, but the online support team is amazing. I have worked with both Alice and Pauline and each time I walk away amazed. Not only do they fix the issue I am having, but they also did a review of the rest of my settings for optimal usage. I recommend this to anyone just getting started on Shopify to manage their email campaigns!

Nov. 30, 2020

I was assisted by extremely helpful and knowledgeable support agent, Kate. Friendly and professional, and not pushy or intrusive, she was on hand to help with any questions I had. Having someone to check your homework immediately was really useful. It looks great on www.rohorafiki.com (5 stars!).

Nov. 29, 2020

Just started using the app for shopify, its pretty easy to use, had a few difficulties but kate the pop up assistant was brilliant helped me a lot. makes everything a lot less stressful when you have some help by your side!

Nov. 29, 2020

Fantastic customer service who helped me tweak the app to suit our design preferences. Lots of our customers used the coupon and it bumped our sales up!

Nov. 28, 2020

Kate was FANTASTIC!! Such a different experience than most "support" groups. Try it!! 5 Stars plus!!

Nov. 25, 2020

Highly recommend this great app. Great customer service too. Looking into using all the other features this app has to offer.

Nov. 25, 2020

Great app and great support from Sofia today. Would highly recommend to anybody looking to capture subscribers and add a touch of social proof to their website

Nov. 21, 2020

Awesome customer support. Alice was super helpful and patient. She was determined to assist me with my questions. The app is really cool. Thanks!

Nov. 21, 2020

Im glad while trying to set up someone is able to help via chat. Alice helped me so much with every question I had

Nov. 18, 2020

Very good app for collecting e-mails via subscriptions. And very quick and kind help from support. Thanks specially to Sofia.

Nov. 12, 2020

I use this app for coupon pop ups and other things for my Shopify website. I am NOT a web designer and I had absolutely no experience with this type of stuff prior to now, so I was feeling resolved to accept having just a basic DIY looking website for my business. I happened to reach out to Proof Factor support using their chat icon and the techs there made it so easy for me to fix things on my site that I just thought I'd never be able to get fixed. They were so helpful, sent the files I needed right through the chat, and stayed with me to the end to make sure it all worked out OK. 100% worth it just for their level of customer support.