ONE: AI, Email & SMS Marketing
OneStore | AI-Powered Store | Shopify, TikTok, IG, YouTube
Rating
4.9
feedback
2,499
chart
#2,874
All reviews
Rating Breakdown
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Oct. 5, 2021
Solid app that makes it very simple to add pop ups to your site. You can customize most aspects of the app and their customer service is top notch.
Oct. 4, 2021
The team did a great job with my request to have a clickable banner at the top of my website that takes the customer to the subscribe pop up. Thank you!
Oct. 4, 2021
Really fun app that I'm still diving into and learning. There were a few things that were confusing, but their customer service was very helpful and timely in helping me figure things out.
Oct. 3, 2021
Rosy is the most helpful person i've encountered on this journey of entrepreneurship. she was very helpful at going above and beyond to help me and giving great advice, i would recommend this app to anyone. whether you are new or old to having a business.
Oct. 1, 2021
I used this app to help me in marketing for my small business and the contact support were super helpful so if you have any questions then I definitely recommend getting this app to help you start your business.
Oct. 4, 2021
Updating my review. First, I was unable to send emails properly. They kept "failing" and I had to go through support everytime I wanted to send one. They were pretty supportive but it's a nuance. Also, I had the app for less than a week and received a message that my account was being suspended because they received 3 spam complaints on one email, that would be .0008% of my subscribers. This was only my 2nd email and I went in to see where the spam complaints could even be placed and there was nowhere to do so.
Dear Merchant, so sorry for the inconvenience. Email Marketing is a very heavily regulated space by the email clients (i.e. GMail, Yahoo, etc). Once you go over a spam compliant threshold your email gets blacklisted. I looked into your account and you had (3 complaints)/(2380 emails sent)*100 = 0.13% spam compliant rate on your most recent newsletter. All email marketing platforms including ours gets automatically blocked and thrown into spam box after crossing a threshold. So we try to protect your account by temporarily pausing email sending. For example, here are some major email tools and their thresholds: MailChimp = 0.01% for spam complaints ActiveCampaign = 0.01% for spam complaints Klaviyo = 0.05% for spam complaints ONE+ = 0.05% for spam complaints Unfortunately, you had slightly over 0.05% with 0.13% spam compliant rate. Other email platforms will completely ban your account, but we temporarily paused your account to avoid Gmail, Yahoo, and etc completely blacklisting your emails for life. I know this is completely out of your control and it is ours too because Gmail, Yahoo, and etc take spam complaints seriously. It's a very complex and regulated space because all the abuse that happens around email. It's one of the reasons businesses turn to double opt-in feature to ensure low compliant rate and high deliverability. Please do message me if you have more questions. Cheers, Ann
Sept. 30, 2021
I use this app to help out my Shopify store. All I can say is wow. Great Customer Service and will help you put it together if you don't understand it. Thanks for your hard work with this amazingly cool app.
Sept. 30, 2021
This app is amazing! I love how they have 24/7 customer service reps to help you when you're stuck.
Sept. 30, 2021
Great app, and the support team are super helpful! Kate was brilliant and straightaway offered to help setting up what I needed, and spent time making sure everything worked great. Highly recommended!
Sept. 30, 2021
I used the app for spin to win and pop ups, app is fantastic and support is brilliant. Highly recommend
Sept. 30, 2021
I am so happy finding that app! The team is amazing. They even help me out on a sunday and today the support was incredible! I hope they can keep up that service! Thank you again!
Sept. 30, 2021
Great customer service, was super helpful! I really love how fast they were in solving my problem and directing me.
Sept. 29, 2021
Amazing app and customer service. Much cheaper than other apps on the market. Highly recommend it!!!
Sept. 29, 2021
User friendly and great customer support. Received live chat support in about 30 seconds and had my problem solved by Patricia with ease.
Sept. 29, 2021
The support team is fantastic. Patricia helped me out so much, I can't thank her enough. She answered all of my questions and even went out of her way to find how she can go about extra customizations that I wished to have. Thank you so much guys!
Sept. 29, 2021
I had a question about how to configure the popup with my store and they helped me with everything I needed. The attention received was excellent and very friendly. 100% recommendable!
Sept. 29, 2021
I am currently using this app on my store to create an awesome pop up with a special offer for customers who sign up. The pop up shows right away and captures almost anyone who visits the site. The design is professional. I was able to cater this app specifically to my website and brands needs! The support overly outstanding. Trish was with me every step of the way assisting with screen shots and offering to implement many of the features for me. I do suggest you invest the time to learn how this app works. Definitely a great tool to utilise and convert those hard to get customers that land on your page! Thanks once again and am looking forward to exploring much more with this app in the near future. :)
Sept. 28, 2021
amazing customer service help and easy to manage campaigns app didn't slow my website performance...
Sept. 28, 2021
A user friendly APP that helps us a lot on email marketing. Automation of POPUP and email content building and test improves our store performance and efficiency, and also helps Makeblock® store get credit from global STEM teachers for experience design of quality.
Sept. 28, 2021
It is a great social proof app with lots of tools (email, coupon, SMS, etc.). The letter types, colors, and images of sablons can be modified, so you can fit them easily into your own shop design. The Support department is very helpful and kind. They are great at the problem-solving and quick response. I am honestly very satisfied.