OneLoyalty: Loyalty & Rewards
OneLoyalty: Referrals & Loyalty Program
Rating
4.5
feedback
120
chart
#1,273
All reviews
Review RSS Feed
Oct. 29, 2024
OneLoyalty is a Loyalty & Rewards app that's perfect for startups and stores of all sizes looking to keep customers coming back. It’s super easy to use, with a customizable dashboard that lets you set up rewards for things like purchases, referrals, and even birthdays. This flexibility helps you create a loyalty program that feels just right for your brand. One of the best parts? The support team is awesome! They’re quick to help with setup or any questions, making the whole process smoother. Plus, it’s budget-friendly, so small businesses can get started without breaking the bank. If you’re a growing business, OneLoyalty is a solid choice to build loyalty and boost repeat sales.
Using app
6 months
Total reviews
3
Average rating
5.0
Hi Asmita Super Markets Pvt. Ltd. (GST# 27AABCA4745J1ZM) store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Rosie OneLoyalty by OneCommerce
Oct. 28, 2024
GIANT unjustifiable price increase. This app had lots of reviews because it had a free plan that worked. It was super minimal. Now they want to charge $29+ a month for the same MINIMAL feature app. Just download another one. There isn't much branding options. No editing of emails or email reminders. Literally no actual valuable and needed insights whatsoever. This app was great free but it isn't worth it as a paid app. There are a number of other paid loyalty apps that are worth paying for because they provide actual features. They kinda are off their rocker to think they can charge more than other apps and provide the bare minimum of any other loyalty app. If they added robust features and analytics I would have stayed and paid but it's wild to pay that for no features whatsoever.
Hi Heather Freitas store admin, Here's Rosie from the OneLoyalty team. Thank you for sharing your feedback regarding the recent changes in our app's pricing. We understand your concerns, and I’d like to provide some clarification. We now offer four pricing plans, and I assure you that we still have the Starter plan with a $0/month recurring app fee (you only have been charged when your monthly active customers exceed the quota of the plan). This plan includes features designed to meet your needs. Our pricing structure is also one of the most competitive compared to other loyalty apps, as we charge based on monthly active customers rather than orders. Additionally, for customers who downloaded the app before October 1st, 2024, we’re offering a 50% discount on any extra monthly active customers, as a gesture of appreciation for your loyalty. Regarding your request for email editing or email reminders, our product team is actively working on releasing these features in the near future. In the meantime, we recommend exploring other features such as branding options, like member-exclusive campaigns. For instance, you can display after-discount prices on products with a special member-only badge, which can motivate more customers to sign up for your loyalty program. As for analytics, while we currently don’t offer the specific analytics you mentioned, we’re grateful for your feedback and are continuously working to improve. In the meantime, you can monitor key metrics such as Monthly Active Customers, Revenue by Active Customers, and Average Order Value by Active Customers in the OneLoyalty tab. We appreciate your understanding and value your input as we continue to enhance our platform. Please don't hesitate to reach out if you have any further questions or concerns. Regards, Rosie OneLoyalty by OneCommerce
Oct. 28, 2024
Hi, I had great support from Rosie and after having reviewed the app during the setup, it seems really promising.
Hi MiYa’s Boutiques store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Rosie OneLoyalty by OneCommerce
Oct. 24, 2024
I just started to set up OneLoyalty when Dante reached out and offered his help to set up business specific settings. Excellent costumer service, I am looking forward to work together!
Hi Minimanó store admin, Here's Dante from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Dante OneLoyalty by OneCommerce
Oct. 23, 2024
rosie has been so very helpful guiding me through the process of my app applications and advising me every set of the way. The process has been swift and painless and the communication has been spot on! thank you Rosie!
Hi LADYBUGLASHES store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Rosie OneLoyalty by OneCommerce
Oct. 18, 2024
Rosie from the OneLoyal team has been excellent support in helping me get my Oneloyalty app set up.
Hi Jyelah Mind & Body store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Rosie OneLoyalty by OneCommerce
Oct. 16, 2024
Ellie was a great help to me when I signed into the app, she was there to give me guidance and explain a little about the app and how it used. I valued the advice that was given and look forward to learning more about this app so I can make the best use of it in my store.
Hi Carbone's Marketplace store admin, Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Ellie OneLoyalty by OneCommerce
July 15, 2025
reply very quick，I Like
Hi osee.tech store admin, Here's Lillah from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Lillah OneLoyalty by OneCommerce
Oct. 10, 2024
Rosie did super kind support to my concerns. Super easy to use. Supporting Japanese is very helpful. Thanks.
Hi らむ亭.com store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Rosie OneLoyalty by OneCommerce
Oct. 7, 2024
It is completely unreasonable to charge your customers $399 a month in order to change the text within the storefront widget. This is a basic customisation that should be available in at least all of the paid plans. There was no communication that paid tiers were even introduced into the app. When we installed the app it was free.
Hi Cantabria Labs store admin, I'm Windy from the OneLoyalty team. Firstly, we sincerely apologize for any inconvenience you’ve experienced while using our app. We understand your concern regarding the pricing, and we deeply value your feedback. We’ve sent you an email addressing your concerns in more detail, and we kindly ask that you review it at your convenience. We are committed to finding a solution and supporting you better. Please let us know if you have any further questions or require additional assistance. Thank you for your understanding and patience. Regards, Windy OneLoyalty by OneCommerce
Oct. 4, 2024
great app, support really active and kind
Hi Baettage store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Rosie OneLoyalty by OneCommerce
Oct. 3, 2024
App was initially completely free. There was no warning that the app was going to become chargeable, or notification when certain features became chargeable. I understand that people need to make money from apps, but it would have been good to have notified users that certain features now incurred a cost, instead there was no warning and I find I have to pay $49 a month to reinstate the features that drew me to the app in the first place. Poor service, and have unfortunately uninstalled as I feel this was dishonest.
Hi Sunshine & Rayn store admin, I'm Windy from the OneLoyalty team. Firstly, we sincerely apologize for any inconvenience you’ve experienced while using our app. Regarding the notification email about the launch of our pricing plan, we are truly sorry for the mistake, and we assure you that it will not happen again in the future. We have sent you an email explaining the pricing details along with some special benefits we offer to our loyal customers like yourself. Please take a moment to check your inbox, and feel free to reach out if you’d like to discuss anything further. Thank you for your understanding, and we look forward to assisting you. Regards, Windy OneLoyalty by OneCommerce
Oct. 1, 2024
I’m using OneLoyalty for my business, and I’m beyond impressed with their customer service. The team is incredibly responsive and helpful, addressing any questions or issues with speed and professionalism. They made the setup process smooth and offered personalized support to ensure everything was working perfectly for my needs. I highly recommend OneLoyalty to any business looking for a reliable loyalty program with exceptional customer support!
Hi Zucche Restani store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Rosie OneLoyalty by OneCommerce
Sept. 24, 2024
Nice app, well designed and fast and helpful support.
Hi MiniGamers store admin, Here's Jaxber from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Jaxber OneLoyalty by OneCommerce
Sept. 24, 2024
Just installed, looks promising. Help/service was great. Thanks!
Hi Yuui's F1 scale models store admin, Here's Jaxber from the OneMobile team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneMobile users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneMobile. Also, I highly recommend you to check our blog for the latest news regarding not only OneMobile but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Jaxber OneMobile by OneCommerce
Sept. 23, 2024
Estaba buscando una aplicación para dar recompensas a los clientes y esta hace exactamente lo que quería y más. Además el servicio de atención al cliente es muy eficiente y atento. 100% recomendado
Hi Bruma Cosmetics store admin, Here's Emily from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Emily OneLoyalty by OneCommerce
Sept. 18, 2024
Great app, excellent support! Honestly can't ask for a better app to set up our loyalty program!
Hi Bad Scientists store admin, Here's Windy from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Windy OneLoyalty by OneCommerce
Sept. 9, 2024
Rosie from OneLoyalty Team was very helpful and helped me add my widget to my store with an ease! I'm so thankful for this app. Now I can show my sweet customers how much I appreciate their support with my business and give back to them :)
Hi Heather's Heavenly Boutique store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Rosie OneLoyalty by OneCommerce
Sept. 5, 2024
I just uploaded the app. I tried 3 other apps, but they were very confusing and involved too many steps. OneLoyalty is streamlined and connects effortlessly.
Hi Sincerely Ginger Jewelry store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Rosie OneLoyalty by OneCommerce
Sept. 5, 2024
Free app with unlimited features and best loyalty program, thanks ELLIE for helping me to done all process.
Hi ASAAA store admin, Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Ellie OneLoyalty by OneCommerce