Opus Cart Upsell Cart Drawer
Slide Cart Drawer Cart Upsell
Rating
4.9
feedback
458
chart
#95
All reviews
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Oct. 18, 2025
Do not install this app! It's completely useless and doesn't even work properly as advertised. To make matters worse, after I uninstalled this broken app, it has left junk code behind in my theme files. Now, every single order I receive has an annoying and unwanted 'opus cart detail' in the 'additional details' section. This is incredibly frustrating and unprofessional. An app should, at the very minimum, have a clean uninstall process. This one fails at its basic function and fails at being removed. Now I have to waste my time manually editing my theme's code to remove the mess this app created. Avoid this app at all costs.
Hi there, We’re really sorry for the confusion this caused, we understand how frustrating that can be. To clarify, Opus Cart Drawer functions entirely as a Shopify extension and doesn’t add or leave any code inside your theme files. The “Opus cart detail” you noticed in the Additional Details section appears only for orders that were placed while the app was active. After uninstalling or disabling the app, new orders will no longer include that information. Since Shopify doesn’t allow apps to edit existing order data, older orders may still show those details. Our team has reached out via email to provide further clarification and assistance if you’d like us to double-check your setup. We truly appreciate your feedback and will keep improving to ensure a smoother experience moving forward. Best regards, Opus Team
July 17, 2025
customer service never responds
Thank you for your feedback, and we’re truly sorry to hear about the experience you had with our support. We always strive to provide timely and helpful assistance to all merchants. Currently, our support team is available during two main timeframes: 9:00 AM–6:00 PM and 2:00 AM–6:00 AM (GMT+7), and while we do our best to respond as promptly as possible within these windows, we understand that delays can be frustrating. We’re actively working on extending our coverage so that we can better support merchants in all time zones. In this case, once your message reached us during our working hours, our team responded promptly and was able to help resolve the issue. We hope everything is running smoothly now. We genuinely value your feedback, and we’d truly appreciate any further thoughts you may have on how we can serve you better. Thank you again for giving us the opportunity to improve.
April 30, 2025
Be carefull - they have a silly pricing structure if you are on shopify plus
Thank you for trying Opus and for sharing your feedback. We're sorry to hear that the pricing didn’t meet your expectations. We’d like to clarify two important points for the merchant: 1. Our pricing is clearly listed on our App Store page, including details for Shopify Plus stores. We believe in full transparency so merchants can make informed choices before installing. 2. Our pricing structure scale the plans based on store size, usage, and the level of support required. And Shopify Plus stores typically have higher activity, custom needs, and support requirements. We also offer a 14-day free trial so you can test everything before committing and cancel anytime during the trial without charge. While our solution may not be the right fit for every store, we appreciate your feedback and remain committed to fair, transparent pricing and responsive support. Thank you again for giving Opus a try.
April 25, 2025
update: Was very happy all this while and suddenly yesterday night my app got deleted as i was using the free version and now for the same thing i have to pay the charges. Pathetic it is, alteast a company should send the mails to customers and the app is now got to get paid, kindly pay or the app will be removed. All of a sudden it was a nightmare that the cart is switched back to the normal shopify cart, and on asking the team, they are telling no one deleted it as a ghost out of nowhere logged into my shopify account and did this, there is not even a trace of activity in the log. Very honestly, my work is still under process, the team is onto it. But this review is moreover for the support and effort they are putting in. I had been using UPCART which costed me 12000 approx every month. I am switching to this app due to its free of cost and had almost 20 changes which i required for my design, fonts, etc And i am really astonished to see the kind of support i am getting from this team. I hope it really works out at the end. and even it does not comes out to be working like that, i will still be satisfied with the efforts this team put in.
Hi Menworks, We’re truly sorry for the unexpected trouble you experienced. We have sent you an email with full details and support options, and we are ready to assist you further. Our app transitioned from a free version (V1) to a paid version (V2) on February 24, 2025. This change was publicly announced on our Shopify App Store listing and an email was sent later to you about the update. Regarding the app removal, we want to confirm that Opus does not have access to uninstall apps from merchant stores. Typically, any uninstall action is recorded in the Shopify Admin Activity Log, and we have found it not from our side. We sincerely apologize for the disruption caused by the cart reverting to the Shopify default cart. To support you, we have offered to help rebuild your custom cart setup. We truly value your feedback, and we are committed to learning from this situation to make our communication and support even better moving forward Best regards, Opus Team