Kakaclo ‑Clothing Dropshipping
B2B clothing marketplace from verified China & USA suppliers
Rating
3.5
feedback
84
chart
#2,579
All reviews
Review RSS Feed
Jan. 12, 2026
Horrendous customer service. A customer received an extremely poor quality 'fake' item that is absolutely disgusting (I have it here in front of me and is only fit for the bin) - I have been unable to get hold of Kakaclo. I have tried all ways of contact them - chat, emailing various addresses - no response. If using this app - you are rolling a dice. If you get a customer requesting a return (even for a damaged item) you are not going to get a refund and will be left out of pocket. Avoid - use another provider. @Shopify please sort out this app. In addition shipping takes FOREVER - but supposed to be around 5-9 days! Awful, AVOID.
Dec. 21, 2025
I dont even know why they are still running. VERY BAD customer service all round. no replies. Takes forever to ship. I dont even know if anyone is actually running this business
Oct. 17, 2025
My experience with Kakaclo has been very disappointing. Their customer service is slow to respond and often provides inconsistent information, making communication extremely frustrating. Additionally, they canceled several of my orders shipped to Chile without any prior notice. This lack of communication and professionalism directly affects the credibility and brand image of my business. Due to their poor handling of customer relations and unreliable operations, I do not recommend working with Kakaclo under any circumstances. Their service has proven to be unprofessional and unreliable.
Aug. 30, 2025
I've been using Kakaclo for almost 3 years now and everything has always been smooth for the most part. Not sure whats going on now but I just had a few orders that was placed from August 25th,2025 and it's now August 30th, 2025. No orders we processed, no responses to chats nor emails, and no one is answering any of my of calls. I cancelled the orders and requested refunds and still haven't got any responses plus all orders are still in "Waiting to ship" status right now. Just went completely dark. I can see from my analytic reports that they are viewing my website every time i reach out to them yet they don't they respond! Even Shopify had to reach out to them too and I hope they are removed asap because they are just scamming now! I had to dispute the transactions with my bank and can take weeks to get my money back! I've already started consulting with a lawyer in their area! I'm from Chicago, I'm not letting nothing slide!
Hi customer, Thanks for reaching out and I’m really sorry for the frustration this situation has caused. I checked on your orders — one of them has already been shipped, and for the other one we have already processed the refund. That’s why you’re still seeing the “waiting to ship” status on the cancelled one, but the refund is already on the way back to your payment account. Normally, our order processing time is 1–4 business days. I understand how stressful delays can be, and we’ll make sure to improve our response time to avoid this happening again. Please rest assured you won’t lose your money, and we’ll keep you updated until everything is fully settled. Thanks for your patience and understanding.
Feb. 15, 2025
Need a zero star rating! 18 days and counting, customers still have not received their packages! Unacceptable response time to emails or the so called live chat box, which, by the way is never live. According to the website, orders are processed within 3 days, it took almost 3 times that! Not a good look for my business to have people waiting so long to get there package. Need to do better at fufliling your promises. Not sure I can trust this will happen in the future!
Sorry we were on CNY holiday at that time. We deeply regret the inconvenience caused and fully understand your frustration. Delays in processing and lack of timely communication are unacceptable, and we sincerely apologize. We’re currently working on optimizing our order handling and improving support response times. Your experience is not reflective of our standards, and we truly value your trust and partnership. Thank you for bringing this to our attention — we’re committed to making meaningful changes to ensure it doesn’t happen again.
Feb. 15, 2025
The process of dispatching orders currently takes me between five to seven working days, and in some cases, it can take even longer. This delay means I often have to follow up frequently, as I need to chase or prompt to ensure that the orders are processed and sent out. As a result, this situation leads to unhappy customers.
Sorry we were on CNY holiday at that time. We deeply regret the inconvenience caused and fully understand your frustration. Delays in processing and lack of timely communication are unacceptable, and we sincerely apologize. We’re currently working on optimizing our order handling and improving support response times. Your experience is not reflective of our standards, and we truly value your trust and partnership. Thank you for bringing this to our attention — we’re committed to making meaningful changes to ensure it doesn’t happen again.
Feb. 11, 2025
KakaClo has exceeded my expectations! The team is knowledgeable and always provides valuable insights. The product quality is consistent, and the ordering process is smooth. Adding more seasonal promotions would make it even better.
Feb. 9, 2025
KakaClo makes dropshipping so much easier! The team is super helpful and ensures everything runs smoothly. The variety of products is impressive, and the pricing is reasonable. It would be helpful if there were more size guides, especially for different body types.
Jan. 25, 2025
We’ve been using the Kakaclo app for about two years now, and while they initially did an excellent job with product images and descriptions, things have significantly declined in the last six months. What Went Wrong? Inaccurate or Missing Product Descriptions: Recently, product descriptions often have errors or are incomplete. While this is inconvenient, it’s not the biggest issue. Unresponsive Customer Support: Over the past six months, getting support has become nearly impossible. Emails go unanswered, and live chat messages often remain ignored. On average, I have to send the same email at least three times and contact live chat before I receive any response—if I’m lucky. Some emails remain unanswered, leaving us unable to address customer inquiries, which causes major disruptions. Severe Shipping Delays: The biggest issue is the delays. Orders are delayed by up to 4 weeks before they are even handed over to the shipping company. Once shipped, delivery takes another week. As a result, customers cancel their orders or, worse, leave negative reviews and never shop with us again. Our Experience: In the last six months, nearly every order has been delayed, customer complaints have increased, and we’ve received no support from Kakaclo. These issues are not just bad for business—they’re damaging our reputation. Our Recommendation: At this point, we cannot recommend Kakaclo. If you want to avoid these or similar issues, it’s better to look elsewhere for a reliable supplier. Final Note: We hope Kakaclo takes these issues seriously and makes the necessary improvements to fix their service. Until then, we’ll be searching for a new supplier.
Thank you for your honest feedback and continued support over the past two years. We sincerely apologize for the recent issues you've faced. Your concerns about product descriptions, support delays, and shipping are valid, and we’re actively working to improve each area. We understand the impact this has had on your business and are committed to making things right. Your feedback helps us grow, and we truly hope to earn back your trust with better service moving forward.
Jan. 19, 2025
I’m amazed at how quickly I can import products. The app’s features are well-designed, and my customers love the trendy options available.
Dec. 10, 2024
I’ve had a positive experience with KakaClo. Nick is responsive and goes above and beyond to address my concerns. The site is intuitive, and the product descriptions are clear. It would be great to have more sustainable product options.
Dec. 10, 2024
I’m happy with KakaClo’s platform. Seven, my account manager, has been fantastic—very professional and always on time with updates. The products meet my expectations, though I think more size options would be great. Overall, it’s a great partnership.
Nov. 25, 2024
KakaClo makes running my business much easier. The site layout is simple to navigate, and Nick’s assistance is top-notch. He’s responsive and always willing to help. Shipping times are decent, and the pricing is competitive. Definitely worth recommending!
Nov. 6, 2024
KakaClo has made dropshipping so much easier! My dedicated manager, Nick, has been incredible—he’s attentive, answers questions quickly, and is always supportive. The only thing is I wish there were more product reviews, but still, I highly recommend it!
Oct. 14, 2024
Excellent tool for managing the supply chain. It’s intuitive, user-friendly, and has greatly improved our operations. Highly recommended for any e-commerce business!
Oct. 10, 2024
Great app for streamlining supply chain operations. It's user-friendly, integrates well with Shopify, and has helped us save time and reduce errors.