Kakaclo ‑Clothing Dropshipping
KakaClo, Your One-stop Clothing Factory and Beyond.
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Sept. 5, 2023
I enjoy the products offered and the selection of many items to choose from. But I recently had a customer purchase a dress that looks nothing like the picture. The material of the actual item is different than the item shown. She was not happy about it and didn't want the hassle of returning it. She sent me a picture of the dress she received and it wasn't anywhere near the picture that shown on the website.
Hi Fru Gal Boutique, Thank you for sharing your experience with KakaClo! We're delighted to know our platform is making a positive impact on your business. We're always working on enhancing our services, and your feedback motivates us to do even better. Looking forward to serving you for many years to come! Thanks! Timothy
Aug. 30, 2023
This is a great app if you want to venture as a business owner, the selection is wide and the prices are great. However, keep in mind quality and shipping times might be a set back at the beginning as todays fast market place demands otherwise. Great for New business owners.
Dear Zoefashiongroup, We sincerely apologize for the quality issues and shipping delays you experienced with you. We understand the impact these problems have had on your satisfaction and We are committed to resolving them. Quality: We recommend choosing products labeled as "Premium" and "Express." The products in the Premium section are sourced exclusively from our A-level suppliers. Although they may have slightly higher price points, these products offer superior quality and have a lower return rate. Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control. Shipping Delays: The majority of our orders are delivered within the expected timeframe. However, we acknowledge that stocking time can impact delivery times, with a usual processing time of 1-4 business days. To expedite delivery, we recommend selecting products from our express catalog. This will significantly help resolve any potential delays. Moreover, we are pleased to introduce expedited shipping, which guarantees delivery within 3-4 business days. By choosing this option, customers can expect to receive their packages within one week from the date of shipment. KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters. Best regards, Nick
June 19, 2023
I had a problem adding my shipping information and Nick help me get it right very nice and friendly.
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.
May 10, 2023
Worst customer service ever. Kecy was telling me that there’s a reason we have measurements and my customer should have measured first before she ordered that’s why they’re there. I’m done. Soon as all my customers orders finally get delivered I’m going to delete this app. There’s other dropship companies that has amazing customer service and shipping is way better too. It’s easier to keep a customer than make a new one. I don’t need this company making me lose my customers.
Dear Savagepunks, I sincerely apologize for the experience you had with our customer service. It's crucial for us to maintain a supportive and understanding approach with our partners, and it's evident from your feedback that we missed the mark in this instance. While we do provide measurements to guide purchasing decisions, I'm pleased to inform you that we have made significant improvements regarding sizing concerns. All products are now available in both CM and INCH sizes, aiming to enhance clarity and reduce sizing issues for your customers. For a more streamlined shipping and inventory experience, we recommend that you choose products labeled as "Premium" and "The USA". These product categories typically have more timely delivery and accurate inventory control, ensuring a smoother experience for your business. Your point about customer retention is spot on. We truly value our partnership with sellers like you, and the last thing we want is to jeopardize your customer relationships. If you're open to it, I’d appreciate the opportunity to discuss this matter further with you directly. We’re committed to making things right and would like to understand more about how we can better serve you moving forward. Warm regards, Timothy
May 10, 2023
Room for Improvement at Kakaclo: Inventory and Shipping Concerns My business association with Kakaclo , with professional and efficient service. In particular, I'd like to mention Nancy, our Account Manager, who was very responsive and supportive throughout the initial stages of our partnership. However, as time went on, things took a disappointing turn. The first notable problem is inventory management. There have been numerous instances where items or sizes ordered by my customers were out of stock. This issue, occurring repeatedly, has forced me to issue refunds, disrupting my business operations and risking the loss of returning customers. It is crucial for any supplier to maintain an accurate and reliable inventory system. Unfortunately, Kakaclo's current practices are falling short of this standard. The second major concern is shipping delays. Despite my account being set up for faster shipping—an extra fee I willingly pay for—promised deliveries within 6 to 9 business days are not being met. My customers have been waiting over 15 days to receive their orders. Such extended delays are causing dissatisfaction among my clientele and hurting my business's reputation. Furthermore, the once responsive and supportive communication we received from Nancy has lessened significantly. This change in service level, coupled with the fact that nobody seems to be answering my calls, is exacerbating the problems and making resolution more difficult. I am currently in search of a new vendor that can better meet my business needs by offering accurate inventory management, timely delivery, and responsive customer service. I understand that every business faces challenges. However, the repeated issues and lack of response from Kakaclo are becoming a significant concern. If Kakaclo is to remain a viable option for businesses like mine, significant improvements are needed. In conclusion, while Kakaclo's offerings initially seemed promising and the professionalism and responsiveness of account management were notable, the current issues with stock accuracy, delayed shipping, and waning communication are considerable drawbacks. Despite the initial positive experience with Nancy, the recent lack of response is disappointing. The hope is that Kakaclo can return to the level of service we initially experienced.
Dear Opulence Empórion, We sincerely apologize for the inventory management issues and shipping delays you experienced with. We understand the impact these problems have had on your satisfaction and We are committed to resolving them. Inventory Management: We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control. Shipping Delays: The majority of our orders are delivered within the expected timeframe. However, we acknowledge that stocking time can impact delivery times, with a usual processing time of 1-4 business days. To expedite delivery, we recommend selecting products from our express catalog. This will significantly help resolve any potential delays. Moreover, we are pleased to introduce expedited shipping, which guarantees delivery within 3-4 business days. By choosing this option, customers can expect to receive their packages within one week from the date of shipment. KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters. Best regards, Nick
Feb. 19, 2023
I have used many dropship methods in the past and currently. I usually try to get ahold of the company to find out details, and most of the time it takes a while for them to get back to me, this was like they have someone on stand by to answer all your questions! I am super impressed! So far so good, they also stated the sizing is true to size (USA sizing). I am so excited to start to use this app. I will review again once someone purchases from this vendor. Great customer service!
Thank you for sharing your experience! We're thrilled to hear that our customer service has impressed you and that we've been responsive to your questions. We understand the importance of timely communication. We're glad that you find our sizing to be true to USA sizing and that you're excited to start using our app. We look forward to hearing about your future experiences with purchases. Thank you for your support and kind words!
Dec. 5, 2022
This store has great products and great customer support. Their inventory management is terrible. I had to cancel my first 3 orders I ever had with them because they don't update their inventory as their products sellout.
Dear Blue Daisy Fashion Boutique, Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment. Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "Express". There're some products in USA warehouse in Express category. These product categories are designed to provide more timely delivery and maintain accurate inventory control. Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance. Best regards, Nick
Nov. 3, 2022
Really good service thanks Kecy. Fast replaying, really helpful information, I really appreciate it.
We're glad to hear that you received really good service from Kecy! Fast responses and helpful information are what we strive for. Thank you for your kind words and appreciation. We're here to assist you whenever you need us!
Oct. 31, 2022
Best customer support and love how easy it is to use. This app really has changed my business in so many ways.
We're thrilled to hear that you're enjoying our app and that it has had a positive impact on your business! Providing excellent customer support and ensuring ease of use are top priorities for us. Thank you for your kind words and for sharing how our app has made a difference for you. If you have any more feedback or need further assistance, please don't hesitate to reach out.
Sept. 10, 2022
Downloaded this app and started using it right away, customer service is very quick to respond. now just waiting on a couple orders to see how is the process and delivery.
Thank you for downloading our app and giving it a try! We're glad to hear that our customer service has been quick to respond. We understand that you're waiting for a couple of orders to see the process and delivery, and we hope it meets your expectations. If you have any questions or need any assistance during the process, feel free to reach out to our customer service. We appreciate your support and hope you have a positive experience with us!
May 16, 2022
Overall, great experience, my agent is very helpful, always answers my questions (even hard ones) and recently their processing and shipping process improved so I would definitely recommend it.
We're delighted to hear about your great experience with our service! Our dedicated agents are always ready to assist you and provide answers, no matter how challenging the questions may be. We're constantly working to improve our processing and shipping processes to ensure a seamless experience for our customers. Thank you for recommending us!
May 13, 2022
The support is very patient and friendly. this is really a good alternative to certain other platforms. Thanks for the amazing support.
Hey! Thanks for your review, we're glad to hear you're enjoying our platform! In case you need any assistance or there are any unanswered questions, feel free to reach out to our support team by writing to [email protected] or click the chat icon on our website!
May 11, 2022
Good app, I got a account manager (Kecy) that solved my problems when it was necessary. The synchronization with the orders is easy and quick to do.
Hey! Thanks for your review, we're glad to hear you're enjoying our platform! In case you need any assistance or there are any unanswered questions, feel free to reach out to our support team by writing to [email protected] or click the chat icon on our website!
May 9, 2022
I just started using KakaClo and there are a lot of things I don't understand, but the support is very helpful and works quickly to solve problems. If my customers will be satisfied with KakaClo's products, I will continue to use it.
Hey! Thanks for your review, we're glad to hear you're enjoying our platform! In case you need any assistance or there are any unanswered questions, feel free to reach out to our support team by writing to [email protected] or click the chat icon on our website!
May 7, 2022
I bought samples on KakaClo 2 weeks ago, shipping from China takes over one week but shipping from US is really fast. And the quality is assured, nice fabric and good color, but I still suggest you guys to buy samples if you're the first try.
Thank you for sharing your feedback regarding the shipping and quality of our products at KakaClo. We understand that international shipping from China may take longer compared to domestic shipping from the US. We're glad to hear that the quality of the samples met your expectations with nice fabric and good color. Your suggestion to buy samples as a first try is valuable, as it allows customers to assess the quality and suitability of the products before making larger purchases. We appreciate your input and will take it into consideration to further enhance the customer experience. Thank you for choosing KakaClo!
Feb. 15, 2022
After starting using KakaClo my life has become so much easier. Great system, great service, good prices, and awesome shipping. love it!
Thank you for sharing your positive experience with KakaClo! We're thrilled to hear that our system, service, prices, and shipping have made your life easier. We appreciate your support!
Feb. 14, 2022
I have been using KakaClo Dropshipping for about one month and it has been a pretty good experience. Every representative that I have communicated with has been very patient and helpful. Keep up the good work!
Thank you for sharing your positive experience with KakaClo Dropshipping! We're thrilled to hear that you've had a good experience with our platform. We're glad to know that our representatives have been patient and helpful in assisting you. We appreciate your kind words and encouragement. Rest assured, we'll continue working hard to maintain the high level of service and support you've come to expect from us. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you for choosing KakaClo!
Feb. 10, 2022
So far this seems to be the best drop shipping option I have come across. Customer service is wonderful.you get your answers right away! Love Kakaclo!
Thank you for sharing your positive experience with KakaClo! We're thrilled to hear that our system, service, prices, and shipping have made your life easier. We appreciate your support!