Kakaclo ‑Clothing Dropshipping
KakaClo, Your One-stop Clothing Factory and Beyond.
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Aug. 30, 2025
I've been using Kakaclo for almost 3 years now and everything has always been smooth for the most part. Not sure whats going on now but I just had a few orders that was placed from August 25th,2025 and it's now August 30th, 2025. No orders we processed, no responses to chats nor emails, and no one is answering any of my of calls. I cancelled the orders and requested refunds and still haven't got any responses plus all orders are still in "Waiting to ship" status right now. Just went completely dark. I can see from my analytic reports that they are viewing my website every time i reach out to them yet they don't they respond! Even Shopify had to reach out to them too and I hope they are removed asap because they are just scamming now! I had to dispute the transactions with my bank and can take weeks to get my money back! I've already started consulting with a lawyer in their area! I'm from Chicago, I'm not letting nothing slide!
Hi customer, Thanks for reaching out and I’m really sorry for the frustration this situation has caused. I checked on your orders — one of them has already been shipped, and for the other one we have already processed the refund. That’s why you’re still seeing the “waiting to ship” status on the cancelled one, but the refund is already on the way back to your payment account. Normally, our order processing time is 1–4 business days. I understand how stressful delays can be, and we’ll make sure to improve our response time to avoid this happening again. Please rest assured you won’t lose your money, and we’ll keep you updated until everything is fully settled. Thanks for your patience and understanding.
Feb. 15, 2025
Need a zero star rating! 18 days and counting, customers still have not received their packages! Unacceptable response time to emails or the so called live chat box, which, by the way is never live. According to the website, orders are processed within 3 days, it took almost 3 times that! Not a good look for my business to have people waiting so long to get there package. Need to do better at fufliling your promises. Not sure I can trust this will happen in the future!
Sorry we were on CNY holiday at that time. We deeply regret the inconvenience caused and fully understand your frustration. Delays in processing and lack of timely communication are unacceptable, and we sincerely apologize. We’re currently working on optimizing our order handling and improving support response times. Your experience is not reflective of our standards, and we truly value your trust and partnership. Thank you for bringing this to our attention — we’re committed to making meaningful changes to ensure it doesn’t happen again.
Feb. 15, 2025
The process of dispatching orders currently takes me between five to seven working days, and in some cases, it can take even longer. This delay means I often have to follow up frequently, as I need to chase or prompt to ensure that the orders are processed and sent out. As a result, this situation leads to unhappy customers.
Sorry we were on CNY holiday at that time. We deeply regret the inconvenience caused and fully understand your frustration. Delays in processing and lack of timely communication are unacceptable, and we sincerely apologize. We’re currently working on optimizing our order handling and improving support response times. Your experience is not reflective of our standards, and we truly value your trust and partnership. Thank you for bringing this to our attention — we’re committed to making meaningful changes to ensure it doesn’t happen again.
Jan. 25, 2025
We’ve been using the Kakaclo app for about two years now, and while they initially did an excellent job with product images and descriptions, things have significantly declined in the last six months. What Went Wrong? Inaccurate or Missing Product Descriptions: Recently, product descriptions often have errors or are incomplete. While this is inconvenient, it’s not the biggest issue. Unresponsive Customer Support: Over the past six months, getting support has become nearly impossible. Emails go unanswered, and live chat messages often remain ignored. On average, I have to send the same email at least three times and contact live chat before I receive any response—if I’m lucky. Some emails remain unanswered, leaving us unable to address customer inquiries, which causes major disruptions. Severe Shipping Delays: The biggest issue is the delays. Orders are delayed by up to 4 weeks before they are even handed over to the shipping company. Once shipped, delivery takes another week. As a result, customers cancel their orders or, worse, leave negative reviews and never shop with us again. Our Experience: In the last six months, nearly every order has been delayed, customer complaints have increased, and we’ve received no support from Kakaclo. These issues are not just bad for business—they’re damaging our reputation. Our Recommendation: At this point, we cannot recommend Kakaclo. If you want to avoid these or similar issues, it’s better to look elsewhere for a reliable supplier. Final Note: We hope Kakaclo takes these issues seriously and makes the necessary improvements to fix their service. Until then, we’ll be searching for a new supplier.
Thank you for your honest feedback and continued support over the past two years. We sincerely apologize for the recent issues you've faced. Your concerns about product descriptions, support delays, and shipping are valid, and we’re actively working to improve each area. We understand the impact this has had on your business and are committed to making things right. Your feedback helps us grow, and we truly hope to earn back your trust with better service moving forward.
Sept. 12, 2024
A failed app, and contacting support requires a miracle. In the end, I contacted them through Shopify via email four days ago to inquire about a product, and they haven’t responded
Sept. 12, 2024
The service is so poor now and No one reply my requests and email. I have already applied cancel the orders and seek for refund due to the products are not same as the photos provided. I don't know why still processing the orders and didn't give back the refund. If the service can not be improved, we can't trust your business anymore.
We’re very sorry for the frustration and inconvenience you’ve experienced. We understand your concerns regarding product accuracy, lack of response, and the delay in processing your cancellation and refund. Your feedback is extremely important, and we are urgently reviewing your case to resolve it as quickly as possible. We're also taking steps to improve our service and communication. We truly value your business and hope to regain your trust with better performance going forward.
Aug. 25, 2024
KakaClo's wide-ranging product selection and competitive pricing are the backbone of my wholesale business. It offers high-quality merchandise that appeals to diverse customer preferences, maximizing my profitability.
Thank you for your wonderful feedback! We're delighted to hear that our wide product selection and competitive pricing are the backbone of your wholesale business. It’s great to know our high-quality merchandise is helping you appeal to diverse customer preferences and maximize your profitability. We appreciate your partnership!
Aug. 20, 2024
With KakaClo's daily trend updates, my inventory stays fresh and exciting, attracting fashion-forward customers. It's like having a personal fashion curator, ensuring my store meets the latest style demands and drives consistent sales growth.
Thank you for the fantastic feedback! We’re thrilled to hear that our app has helped streamline your operations and reduce manual processes. It's great to know that you find the user interface easy to use. We appreciate your support and are here to help you run your store smoothly!
June 13, 2024
KakaClo's daily updates with the latest fashion trends keep my store ahead of the curve. It's like having insider access to the hottest styles, ensuring my inventory is always in-demand.
Thank you for your great review! We're thrilled that our daily updates help keep your store ahead of the curve with the latest fashion trends. It's wonderful to hear that your inventory is always in demand!
May 24, 2024
Kakaclo's dropshipping platform has simplified the logistics of running my online boutique. Their app is intuitive, and their quick turnaround time for orders ensures customer satisfaction. However, I've encountered minor issues with product quality in a few instances.
We're thrilled that KakaClo's dropshipping platform has streamlined your online boutique operations! Our intuitive app and swift order processing aim to prioritize customer satisfaction. We apologize for any inconvenience caused by occasional quality issues and assure you that we're continuously working to address them. Thank you for your valuable feedback!
April 23, 2024
They have a good variety and selections of apparels however, they are so bad in maintaining business relationships. Products all the sudden out of stock, after orders are made already few days i get an email saying we are sorry, restocking 5 days delay! like why, this was not properly monitored and we were notified BEFORE our clients log their orders? Another terrible experience, their ongoing shipping delays. Barely, they deliver on time. Most if not all my orders from Kakaclo are delayed, logged in my shop with delayed fulfillment and my tracking for deliveries, always Kakaclo is way behind. Like why you guys are so bad in managing shipping? They say, we will give you 50% off shipping fee when orders are not shipped in 10 days! if they are delayed, you should waive the shipping fee altogether as we refund it all to our clients as courtesy. Not just that, I have to keep asking for the refund which by the way, i have not received yet. The 2 stats i'm giving is for the wide selections and prices. Shipping and customer service are by far not great and you guys need to seriously work on improving that.
March 30, 2024
KakaClo's exceptional customer service truly sets them apart! Unlike other platforms where negotiations drag on without resolution, KakaClo promptly compensates for any issues caused by them. Despite occasional discrepancies in size or color, their swift response ensures customer satisfaction.
Thank you for your kind words! At KakaClo, we take pride in our exceptional customer service. We promptly compensate for any issues caused by us, unlike platforms where negotiations can be prolonged. While occasional discrepancies may occur, our swift response ensures customer satisfaction. Your feedback is greatly appreciated.
June 24, 2024
They finally got back to me and shipped my items but it took 7 to 8 days to ship and were hard to contact so I will give them a 2 as it seems to happen more then once - I notice another customer had not ship - 12 days now and after 4 days of trying to contact they finally tell me out of stock - unacceptable I have been trying to contact these people and have had no reply - it has been over a week since i placed an order and they still have not shipped the products. Extremely poor customer service leaves you guessing if you should cancel the orders and explain to the customer that the distributor is extremely slow and doesnt reply to you. When you call you have to leave a voice mail also. It has been 7 days for one order and 8 days for the other with no clue when it will ship
Dear Aurelia Clothing, Thanks for your feedback. We received your email and we've reply you the same day, could you please double check your email inbox? We are sincerely sorry for the delay. Some factory workers resign and return to their hometowns before the Chinese New Year. After the New Year, most suppliers resume work in the first week, but there is a shortage of workers, leading to insufficient factory capacity to fulfill the ordered quantity. The factories are now fully operational and striving to increase production. The situation is expected to normalize by mid-March. Any question, you are welcome to contact us anytime. Nick [email protected]
Feb. 7, 2024
At first I had some trouble figuring out how to set my pricing rules however the support agent Caroline was able to help me figure things out. She was very thorough and helpful in her responses, as well as replied in a timely manner. Thank you for your help！
Thank you for your positive feedback! We're glad to hear that you're satisfied with our products, fast support, and find our platform great for starting your dropshipping business. We strive to provide good quality products and efficient support to help you succeed in your venture. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing us as your partner!
Jan. 15, 2024
I have just had a nightmare getting onto my account but I have to share how supportive Nick was in sorting out this problem. He was fast at finding the problem and had an equally fast response for sorting it out!! So far this is a great app and great customer service.
We're sorry to hear about the trouble you faced while accessing your account, but we're glad that Nick provided you with prompt and effective support to resolve the issue. Thank you for sharing your positive experience with our app and customer service. We appreciate your feedback and are here to assist you whenever you need us.
Nov. 27, 2023
We focus on custom products. We have made clothes here that align with our requirements at a reasonable cost. The customer service is quick to respond and detailed and meticulous in their day-to-day.
We're glad to hear that we've been able to meet your custom product needs at a reasonable cost. Our customer service team strives to provide quick, detailed, and meticulous support. Thank you for your positive feedback and for choosing us for your clothing requirements!
Oct. 6, 2023
Products and prices are good, but shipping is not good for dropshippers. Customer care non existent- have been trying to reach them for few days now but no response. Finally I got a response that shipping will be delayed by 3-5 days , and will start shipping after Oct 5th due to holiday for the order I placed on Sep 28th. Thats not the way to run a business. Need to work on faster shipping and better customer service response. Hopefully, they will work on these issues and make it better in future. Sorry to say but fact is US Buyer can not wait for 10 days shipping time plus 12 days of actual delivery due to holidays. Requesting them to cancel the order, see what happens. Looking for better service in future. Order was cancelled promptly and refunded. Upgraded to 4 stars. Thanks
Dear Shopboxdeals, We apologize for the delivery delay caused by the nationwide observance of the National Day holiday. The closure of transportation companies during this period has significantly impacted our operations. We had posted a notice on our website homepage a month in advance to inform customers about this holiday period, and we deeply regret any inconvenience caused. Please be assured that we are actively working to expedite the processing and shipment of your order as soon as operations resume. We value your patience and understanding during this time, and we remain committed to providing you with the best service possible. Any question, you are welcome to contact us and we will reply you within 2 business days. Best regards, Nick