Kakaclo ‑Clothing Dropshipping
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If I could give 0 stars I would. Very slow shipping and even slower processing time! Our customers kept asking for a refund when they delayed our orders for over a month. As a small business that just opened it's really hard to build a brand reputation. Kakaclo's shipping time is super slow. I had read several quality-related reviews before choosing to start dropshipping with them. But their quality is horrible. We had so many consecutive returns due to quality issues. All their product has thread sticking out of them (unfinished). Our customers received torn items and see-through fabric. This has greatly hurt our business's reputation. As a new business, you strive for quality over anything. Kakaclo does not provide anything, neither quality nor prompt shipping. We are very disappointed!
Dear Cotton Candy, I'm sorry to hear about your negative experience with our service. Your feedback is extremely valuable to us as we strive to improve our operations and customer satisfaction. We sincerely apologize for the delays in shipping and processing times, as well as the quality issues with the products you received. This is certainly not the level of service we aim to provide. We understand the importance of building a strong brand reputation, especially for a new business like yours. Rest assured, we take these concerns seriously and are actively working to address them with our shipping and quality control processes. We appreciate your patience and understanding as we work to make things right. We provide premium products with higher quality and faster processing time: https://www.kakaclo.com/content/album/premium Also we have express products can be shipped within 24 hours: https://www.kakaclo.com/content/album/kakaclo-express-delivery We apologize for the slower shipping times in April. There was continuous rainfall in our nearby cities throughout the month, with several days experiencing heavy downpours, which resulted in delays in shipping. If you would like faster delivery, we recommend opting for expedited shipping (currently available for the United States and Australia). Please reach out to our customer support team so we can assist you further with any refunds or replacements needed for the affected orders. Your satisfaction is our top priority, and we are committed to resolving this situation to your satisfaction. Thank you for bringing these issues to our attention. KakaClo support team [email protected]
KakaClo's US warehouse option sounds great in theory, but in reality, it falls short. The limited selection and slow updates mean most products still ship from China. It's a bit misleading and doesn't quite live up to expectations.
Our US warehouse products update 1 time every 2-3 months. But we have more options in CN warehouse. Also we recommend that you can check our premium products with better quality and processing time: https://www.kakaclo.com/content/album/premium
When it comes to dropshipping, KakaClo knows how to deliver. Their product quality might not blow you away, but their partnerships with top-notch suppliers ensure consistent performance. And that means better profit margins for you. Believe me, if you're looking to boost your bottom line, KakaClo is your best bet.
Thank you for your fantastic feedback! At KakaClo, we take pride in our strong partnerships with top-notch suppliers, which allow us to provide consistent performance for dropshipping. While we prioritize quality, we also understand the importance of maximizing profit margins for our customers. We appreciate your endorsement and are committed to helping you boost your bottom line. Thank you for choosing KakaClo!
KakaClo's exceptional customer service truly sets them apart! Unlike other platforms where negotiations drag on without resolution, KakaClo promptly compensates for any issues caused by them. Despite occasional discrepancies in size or color, their swift response ensures customer satisfaction.
Thank you for your kind words! At KakaClo, we take pride in our exceptional customer service. We promptly compensate for any issues caused by us, unlike platforms where negotiations can be prolonged. While occasional discrepancies may occur, our swift response ensures customer satisfaction. Your feedback is greatly appreciated.
They finally got back to me and shipped my items but it took 7 to 8 days to ship and were hard to contact so I will give them a 2 as it seems to happen more then once - I notice another customer had not ship - 12 days now and after 4 days of trying to contact they finally tell me out of stock - unacceptable I have been trying to contact these people and have had no reply - it has been over a week since i placed an order and they still have not shipped the products. Extremely poor customer service leaves you guessing if you should cancel the orders and explain to the customer that the distributor is extremely slow and doesnt reply to you. When you call you have to leave a voice mail also. It has been 7 days for one order and 8 days for the other with no clue when it will ship
Dear Aurelia Clothing, Thanks for your feedback. We received your email and we've reply you the same day, could you please double check your email inbox? We are sincerely sorry for the delay. Some factory workers resign and return to their hometowns before the Chinese New Year. After the New Year, most suppliers resume work in the first week, but there is a shortage of workers, leading to insufficient factory capacity to fulfill the ordered quantity. The factories are now fully operational and striving to increase production. The situation is expected to normalize by mid-March. Any question, you are welcome to contact us anytime. Nick [email protected]
At first I had some trouble figuring out how to set my pricing rules however the support agent Caroline was able to help me figure things out. She was very thorough and helpful in her responses, as well as replied in a timely manner. Thank you for your help！
Thank you for your positive feedback! We're glad to hear that you're satisfied with our products, fast support, and find our platform great for starting your dropshipping business. We strive to provide good quality products and efficient support to help you succeed in your venture. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing us as your partner!
I have just had a nightmare getting onto my account but I have to share how supportive Nick was in sorting out this problem. He was fast at finding the problem and had an equally fast response for sorting it out!! So far this is a great app and great customer service.
We're sorry to hear about the trouble you faced while accessing your account, but we're glad that Nick provided you with prompt and effective support to resolve the issue. Thank you for sharing your positive experience with our app and customer service. We appreciate your feedback and are here to assist you whenever you need us.
We focus on custom products. We have made clothes here that align with our requirements at a reasonable cost. The customer service is quick to respond and detailed and meticulous in their day-to-day.
We're glad to hear that we've been able to meet your custom product needs at a reasonable cost. Our customer service team strives to provide quick, detailed, and meticulous support. Thank you for your positive feedback and for choosing us for your clothing requirements!
This is a great app if you want to venture as a business owner, the selection is wide and the prices are great. However, keep in mind quality and shipping times might be a set back at the beginning as todays fast market place demands otherwise. Great for New business owners.
Dear Zoefashiongroup, We sincerely apologize for the quality issues and shipping delays you experienced with you. We understand the impact these problems have had on your satisfaction and We are committed to resolving them. Quality: We recommend choosing products labeled as "Premium" and "Express." The products in the Premium section are sourced exclusively from our A-level suppliers. Although they may have slightly higher price points, these products offer superior quality and have a lower return rate. Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control. Shipping Delays: The majority of our orders are delivered within the expected timeframe. However, we acknowledge that stocking time can impact delivery times, with a usual processing time of 1-4 business days. To expedite delivery, we recommend selecting products from our express catalog. This will significantly help resolve any potential delays. Moreover, we are pleased to introduce expedited shipping, which guarantees delivery within 3-4 business days. By choosing this option, customers can expect to receive their packages within one week from the date of shipment. KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters. Best regards, Nick
I had a problem adding my shipping information and Nick help me get it right very nice and friendly.
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.
Room for Improvement at Kakaclo: Inventory and Shipping Concerns My business association with Kakaclo , with professional and efficient service. In particular, I'd like to mention Nancy, our Account Manager, who was very responsive and supportive throughout the initial stages of our partnership. However, as time went on, things took a disappointing turn. The first notable problem is inventory management. There have been numerous instances where items or sizes ordered by my customers were out of stock. This issue, occurring repeatedly, has forced me to issue refunds, disrupting my business operations and risking the loss of returning customers. It is crucial for any supplier to maintain an accurate and reliable inventory system. Unfortunately, Kakaclo's current practices are falling short of this standard. The second major concern is shipping delays. Despite my account being set up for faster shipping—an extra fee I willingly pay for—promised deliveries within 6 to 9 business days are not being met. My customers have been waiting over 15 days to receive their orders. Such extended delays are causing dissatisfaction among my clientele and hurting my business's reputation. Furthermore, the once responsive and supportive communication we received from Nancy has lessened significantly. This change in service level, coupled with the fact that nobody seems to be answering my calls, is exacerbating the problems and making resolution more difficult. I am currently in search of a new vendor that can better meet my business needs by offering accurate inventory management, timely delivery, and responsive customer service. I understand that every business faces challenges. However, the repeated issues and lack of response from Kakaclo are becoming a significant concern. If Kakaclo is to remain a viable option for businesses like mine, significant improvements are needed. In conclusion, while Kakaclo's offerings initially seemed promising and the professionalism and responsiveness of account management were notable, the current issues with stock accuracy, delayed shipping, and waning communication are considerable drawbacks. Despite the initial positive experience with Nancy, the recent lack of response is disappointing. The hope is that Kakaclo can return to the level of service we initially experienced.
Dear Opulence Empórion, We sincerely apologize for the inventory management issues and shipping delays you experienced with. We understand the impact these problems have had on your satisfaction and We are committed to resolving them. Inventory Management: We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control. Shipping Delays: The majority of our orders are delivered within the expected timeframe. However, we acknowledge that stocking time can impact delivery times, with a usual processing time of 1-4 business days. To expedite delivery, we recommend selecting products from our express catalog. This will significantly help resolve any potential delays. Moreover, we are pleased to introduce expedited shipping, which guarantees delivery within 3-4 business days. By choosing this option, customers can expect to receive their packages within one week from the date of shipment. KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters. Best regards, Nick
I have used many dropship methods in the past and currently. I usually try to get ahold of the company to find out details, and most of the time it takes a while for them to get back to me, this was like they have someone on stand by to answer all your questions! I am super impressed! So far so good, they also stated the sizing is true to size (USA sizing). I am so excited to start to use this app. I will review again once someone purchases from this vendor. Great customer service!
Thank you for sharing your experience! We're thrilled to hear that our customer service has impressed you and that we've been responsive to your questions. We understand the importance of timely communication. We're glad that you find our sizing to be true to USA sizing and that you're excited to start using our app. We look forward to hearing about your future experiences with purchases. Thank you for your support and kind words!
Best customer support and love how easy it is to use. This app really has changed my business in so many ways.
We're thrilled to hear that you're enjoying our app and that it has had a positive impact on your business! Providing excellent customer support and ensuring ease of use are top priorities for us. Thank you for your kind words and for sharing how our app has made a difference for you. If you have any more feedback or need further assistance, please don't hesitate to reach out.
Overall, great experience, my agent is very helpful, always answers my questions (even hard ones) and recently their processing and shipping process improved so I would definitely recommend it.
We're delighted to hear about your great experience with our service! Our dedicated agents are always ready to assist you and provide answers, no matter how challenging the questions may be. We're constantly working to improve our processing and shipping processes to ensure a seamless experience for our customers. Thank you for recommending us!
The support is very patient and friendly. this is really a good alternative to certain other platforms. Thanks for the amazing support.
Hey! Thanks for your review, we're glad to hear you're enjoying our platform! In case you need any assistance or there are any unanswered questions, feel free to reach out to our support team by writing to [email protected] or click the chat icon on our website!
Good app, I got a account manager (Kecy) that solved my problems when it was necessary. The synchronization with the orders is easy and quick to do.
Hey! Thanks for your review, we're glad to hear you're enjoying our platform! In case you need any assistance or there are any unanswered questions, feel free to reach out to our support team by writing to [email protected] or click the chat icon on our website!
I just started using KakaClo and there are a lot of things I don't understand, but the support is very helpful and works quickly to solve problems. If my customers will be satisfied with KakaClo's products, I will continue to use it.
Hey! Thanks for your review, we're glad to hear you're enjoying our platform! In case you need any assistance or there are any unanswered questions, feel free to reach out to our support team by writing to [email protected] or click the chat icon on our website!
I bought samples on KakaClo 2 weeks ago, shipping from China takes over one week but shipping from US is really fast. And the quality is assured, nice fabric and good color, but I still suggest you guys to buy samples if you're the first try.
Thank you for sharing your feedback regarding the shipping and quality of our products at KakaClo. We understand that international shipping from China may take longer compared to domestic shipping from the US. We're glad to hear that the quality of the samples met your expectations with nice fabric and good color. Your suggestion to buy samples as a first try is valuable, as it allows customers to assess the quality and suitability of the products before making larger purchases. We appreciate your input and will take it into consideration to further enhance the customer experience. Thank you for choosing KakaClo!
After starting using KakaClo my life has become so much easier. Great system, great service, good prices, and awesome shipping. love it!
Thank you for sharing your positive experience with KakaClo! We're thrilled to hear that our system, service, prices, and shipping have made your life easier. We appreciate your support!
So far this seems to be the best drop shipping option I have come across. Customer service is wonderful.you get your answers right away! Love Kakaclo!
Thank you for sharing your positive experience with KakaClo! We're thrilled to hear that our system, service, prices, and shipping have made your life easier. We appreciate your support!
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