Order Automator
Automate Shopify Tasks | Order Fulfillment + Tagging + More
Rating
5.0
feedback
82
chart
#335
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Oct. 3, 2023
It's great when it works but every few months all the auto-fulfilment rules stop working and I have to delete them and reassign from scratch. It's fairly easy to do but a major hassle when we get free ticket "products" coming through every 2-3 minutes and I suddenly have hundreds to manually click fulfil on on the order page because the automater stops working on a product it'sbeen working perfectly on for weeks. Changed the rating to 4 due to the app team reaching out. When the issue next arise I will contact them and see if the issues can be sorted.
Hi there, happy to help you out. To share some facts, the rules never stop working, and the rules never change. Order Automator works 100% of the time, if a rule does not trigger it means the data in your Shopify order did not match at the time the order was processed. Your challenge is likely due to a configuration in your store, a change in data, or another app interacting with the order. Just give us a shout we'd be happy to help you identify the problem. We can analyze your situation and identify what needs to change pretty quickly. Even if it's something that requires a customization, our app has the flexibility to do this. Hope to hear from you soon, just contact us we can help you quickly.