All reviews

Rating Breakdown

  • 5
    88% (473 ratings)
  • 4
    6% (34 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (4 ratings)
  • 1
    3% (16 ratings)

Reviews with Text

  • 95% (506)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 2, 2025

Great app & service

Store

Robertson's Farmgate

Using app

About 5 years

Developer Reply

Thank you so much for your kind words! We’re thrilled you’re enjoying the app and our service.

5 / 5 Share

Oct. 31, 2025

Had a problem with some of the settings. the lady on the help desk sorted it very quickly and efficiently, making it easy for me to understand. thank you for the help.

Store

Fresh Fields Foods

Using app

Over 5 years

Developer Reply

Thank you so much for your kind words! We're glad to hear our team was able to help you quickly and make things easy to understand. If you ever need further assistance, don’t hesitate to reach out — we’re always happy to help!

4 / 5 Share

Oct. 30, 2025

Using app

2 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for taking the time to leave us a rating! We appreciate your support and would love to hear any suggestions on how we can improve further.

4 / 5 Share

Oct. 29, 2025

Using app

Over 5 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your rating! We’re glad you had a good experience and truly appreciate your feedback. We’ll keep working to make it even better for you.

5 / 5 Share

Oct. 28, 2025

I am really satisfied with my meeting and all the queries resolved with hemadri. Regards, Naveed Zaman

Store

OGCAKEZ

Using app

About 11 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re glad to hear that your queries were resolved and that Hemadri was able to assist you effectively. Your satisfaction means a lot to our team!

5 / 5 Share

Oct. 25, 2025

Execellent App, amazing customer care. Kept working until the issue was solved. Highly reccomend

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! We’re glad you’re happy with the app and our support. It means a lot to know our efforts made a difference — we truly appreciate your recommendation!

3 / 5 Share

Oct. 19, 2025

Neste momento não está a ser grande coisa, está a ocorrer uma falha no carregamento da App que está a afetar cerca de 20% das compras, isto leva a que haja encomendas sem data definida de entrega.

Using app

6 days

Total reviews

1

Average rating

3.0

Developer Reply

I checked your store and found that customers are able to proceed to checkout before the calander fully loads. As a solution, we can disable the checkout button until the app loads or a date and time are selected. To implement this, we’ll need to add a small piece of code to your theme. Our support team has already reached out to you by email to provide a solution, but we haven’t received any response from your side. Even before this review, we didn’t receive your query. Could you please reply to us via email so we can resolve your concern promptly?

5 / 5 Share

Oct. 15, 2025

The app is helpful in scheduling deliveries and allowing customers to choose their delivery date.

Using app

10 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your positive feedback! We’re glad to hear that the app is helping you manage deliveries and provide a better experience for your customers.

4 / 5 Share

Oct. 10, 2025

Using app

About 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with us! We always strive for excellence, and your input helps us continue improving. If there’s anything we could do to make your next experience even better, please don’t hesitate to let us know. We look forward to serving you again.

5 / 5 Share

Oct. 6, 2025

Exceptional Support. Surpassed expectations. Helpful & Efficient Communications. Willing to work through customer specific scenarios to find detailed solutions. Easy to work with. Highly recommended.

Using app

18 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! We’re thrilled to hear that our support exceeded your expectations. It’s always our goal to provide helpful, efficient, and personalized solutions, and we’re glad that you found us easy to work with. We truly appreciate your recommendation!

5 / 5 Share

Oct. 4, 2025

Integration works well with efficient cut-off time options. Staff are helpful and quick to respond for assistance.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind feedback! We’re glad to hear that the integration is working well for you and that our cut-off time options are helpful. Our team is always happy to assist, and we appreciate you recognizing their support!

5 / 5 Share

Sept. 22, 2025

Manoj was super helpful and helped me onboard the app. he also took my feedback for improvements after seeing how painful it was to select each individual product and am hoping for a improvement there. thanks again

Using app

12 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your kind words! We’re glad Manoj could help you get onboarded smoothly, and we really appreciate your valuable feedback. We’re always looking to improve the app, and your suggestion will definitely be taken into consideration. Thanks again for sharing your experience!

5 / 5 Share

Sept. 11, 2025

Very prompt and helpful tech support. Thank you!

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! We’re so glad our tech support could help you promptly. We truly appreciate your feedback!

1 / 5 Share

Sept. 10, 2025

i need help with set up, keeps going wrong, please help

Using app

1 day

Total reviews

2

Average rating

1.0

Developer Reply

we completely understand how frustrating it can be when support isn't immediately available, we truly regret that we missed the opportunity to assist you when you needed help. Your review mentioned that you needed assistance setting up the app. Please know that we’re more than happy to support you. You can reach out to us anytime through any of the following support options: Live chat: Directly within the app Email us: [email protected] Schedule a 1-on-1 setup call: https://calendly.com/identixweb-shopify-app/support?utm_source=email&utm_medium=schedule_call Chat with us on WhatsApp: https://wa.me/+917383129192 We also took a moment to review your store setup and noticed a minor issue, which we’ve already resolved proactively from our side — even before you reached out. One of our support team members has already emailed you at your email address. [email protected]

5 / 5 Share

Sept. 9, 2025

Hele goede klantenservice, snel en doelgericht. De app zelf biedt heel veel opties, heeft ons mogelijkheden voor de shop gebracht die ik ergens anders niet kon vinden.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! We’re so glad to hear you’re enjoying both our app’s features and our customer service. It means a lot to know app is providing unique shopping opportunities for your store. We truly appreciate your support!

5 / 5 Share

Sept. 8, 2025

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the rating! We truly appreciate your support and are delighted to know you’re enjoying the app. Our team is always here if you need any assistance.

2 / 5 Share

Sept. 8, 2025

Using app

Almost 5 years

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations. Our team would love the chance to understand your concerns better and help resolve any issues you faced. I also observed that we haven’t received any support request from you before the review. I kindly request you to let us know the issue you are facing, so I can provide you with the proper assistance and resolve it quickly. Our support team has already sent you an email. Here is our email address: [email protected]

5 / 5 Share

Sept. 5, 2025

Really great support! I scheduled a call for less than 24 hours, and they walked me through troubleshooting my zipcode error. Within 10 minutes, we had everything resolved, and the app is now live on my site!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re glad to hear that our team was able to quickly assist you with the zipcode issue and get your app live in no time. Your satisfaction means a lot to us, and we’re always here if you need any further support. Wishing you great success with your store!

5 / 5 Share

Sept. 5, 2025

My customer service rep was wonderful and gave detailed instruction on how to solve an issue that I had been dealing with for days in just 15 mins.

Store

My Store

Using app

4 days

Developer Reply

Thank you so much for your kind words! We're delighted to hear that our support team was able to resolve your issue quickly and provide clear instructions. Your satisfaction is our priority, and we’re always here if you need any further assistance.

5 / 5 Share

Sept. 3, 2025

Hemadri provided exceptional customer service to get my online store up and working again. Thank you!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're glad Hemadri could help get your store back up and running smoothly. We truly appreciate your feedback and are always here whenever you need assistance.