All reviews

Rating Breakdown

  • 5
    89% (474 ratings)
  • 4
    6% (34 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (4 ratings)
  • 1
    3% (15 ratings)

Reviews with Text

  • 95% (506)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 9, 2025

Hele goede klantenservice, snel en doelgericht. De app zelf biedt heel veel opties, heeft ons mogelijkheden voor de shop gebracht die ik ergens anders niet kon vinden.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! We’re so glad to hear you’re enjoying both our app’s features and our customer service. It means a lot to know app is providing unique shopping opportunities for your store. We truly appreciate your support!

5 / 5 Share

Sept. 8, 2025

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the rating! We truly appreciate your support and are delighted to know you’re enjoying the app. Our team is always here if you need any assistance.

2 / 5 Share

Sept. 8, 2025

Using app

Almost 5 years

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations. Our team would love the chance to understand your concerns better and help resolve any issues you faced. I also observed that we haven’t received any support request from you before the review. I kindly request you to let us know the issue you are facing, so I can provide you with the proper assistance and resolve it quickly. Our support team has already sent you an email. Here is our email address: [email protected]

5 / 5 Share

Sept. 5, 2025

Really great support! I scheduled a call for less than 24 hours, and they walked me through troubleshooting my zipcode error. Within 10 minutes, we had everything resolved, and the app is now live on my site!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re glad to hear that our team was able to quickly assist you with the zipcode issue and get your app live in no time. Your satisfaction means a lot to us, and we’re always here if you need any further support. Wishing you great success with your store!

5 / 5 Share

Sept. 5, 2025

My customer service rep was wonderful and gave detailed instruction on how to solve an issue that I had been dealing with for days in just 15 mins.

Store

My Store

Using app

4 days

Developer Reply

Thank you so much for your kind words! We're delighted to hear that our support team was able to resolve your issue quickly and provide clear instructions. Your satisfaction is our priority, and we’re always here if you need any further assistance.

5 / 5 Share

Sept. 3, 2025

Hemadri provided exceptional customer service to get my online store up and working again. Thank you!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're glad Hemadri could help get your store back up and running smoothly. We truly appreciate your feedback and are always here whenever you need assistance.

5 / 5 Share

Sept. 2, 2025

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2025

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the review! We truly appreciate your support and are glad you’re enjoying our app. We're always here if you need any assistance.

5 / 5 Share

Aug. 26, 2025

Support is great! Very helpful in getting the app set up and running!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're glad our support team could help you get the app set up and running smoothly. If you ever need further assistance, we're always here to help!

5 / 5 Share

Aug. 31, 2025

The online assistance has been very helpful when they are available but I Moore often than not need help when they are not available.

Using app

About 1 month

Total reviews

1

Average rating

5.0

3 / 5 Share

Aug. 12, 2025

they dont answer any of my emails needing help for weeks.

Using app

Almost 2 years

Total reviews

1

Average rating

3.0

Developer Reply

We understand your concern and want to clarify that we have already received your message and replied to it, along with sending multiple follow-up emails. However, we haven’t received any response from your side. It’s possible that our emails are not being received or viewed on your end, so we kindly request you to check your inbox and spam/junk folder. If you’d like to discuss your query directly, you can schedule a meeting with our support team here: https://calendly.com/identixweb-shopify-app/support We’re happy to assist you and resolve your concern as soon as possible.

5 / 5 Share

Aug. 7, 2025

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for rating! We’re thrilled to know you had a great experience with us.

5 / 5 Share

Aug. 5, 2025

Using app

About 5 years

Total reviews

3

Average rating

3.7

Developer Reply

We sincerely appreciate your review! Your satisfaction is our priority, and we’re delighted to have met your expectations.

5 / 5 Share

July 31, 2025

Resolved the issue. Great customer service!

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind feedback! We’re glad we could resolve the issue and provide you with great service.

5 / 5 Share

July 30, 2025

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We’re thrilled you had a great experience with us.

4 / 5 Share

July 30, 2025

Using app

Over 4 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! We’re glad you had a positive experience and will keep working to make it even better.

5 / 5 Share

July 24, 2025

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the review! We're thrilled to hear you're enjoying the app and truly appreciate your support! 😊

4 / 5 Share

July 20, 2025

Good app that enables customers to choose delivery date, pick up date at selected timings. Mayank has been most responsive and helpful! Only improvement I hope to see is this - currently when using customised shipping price add on, shopify no longer recognises the purchase as an online channel method but its left blank instead, this creates a lot of distortion in the data as looks like online orders have reduced. The identixweb team is aware of it however i understand its a shopify limitation that needs to be fixed.

Using app

Almost 3 years

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for the great feedback! We're glad you find the app helpful and appreciate your kind words about Mayank. Thanks for your support!

4 / 5 Share

July 12, 2025

Using app

Over 1 year

Total reviews

2

Average rating

4.0

Developer Reply

Thank you for the the review! We’re glad you’re enjoying the app. 😊

5 / 5 Share

July 11, 2025

Using app

Almost 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review! We really appreciate your support! 🌟