All reviews

Rating Breakdown

  • 5
    89% (481 ratings)
  • 4
    6% (33 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (4 ratings)
  • 1
    3% (16 ratings)

Reviews with Text

  • 94% (509)
Review RSS Feed Review RSS Feed

3 / 5 Share

Oct. 19, 2025

Neste momento não está a ser grande coisa, está a ocorrer uma falha no carregamento da App que está a afetar cerca de 20% das compras, isto leva a que haja encomendas sem data definida de entrega.

Using app

6 days

Total reviews

2

Average rating

4.0

Developer Reply

I checked your store and found that customers are able to proceed to checkout before the calander fully loads. As a solution, we can disable the checkout button until the app loads or a date and time are selected. To implement this, we’ll need to add a small piece of code to your theme. Our support team has already reached out to you by email to provide a solution, but we haven’t received any response from your side. Even before this review, we didn’t receive your query. Could you please reply to us via email so we can resolve your concern promptly?

5 / 5 Share

Oct. 15, 2025

The app is helpful in scheduling deliveries and allowing customers to choose their delivery date.

Using app

10 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your positive feedback! We’re glad to hear that the app is helping you manage deliveries and provide a better experience for your customers.

4 / 5 Share

Oct. 10, 2025

Using app

About 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with us! We always strive for excellence, and your input helps us continue improving. If there’s anything we could do to make your next experience even better, please don’t hesitate to let us know. We look forward to serving you again.

5 / 5 Share

Oct. 7, 2025

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again!

5 / 5 Share

Dec. 10, 2025

Integration works well with efficient cut-off time options. Staff are helpful and quick to respond for assistance in order to assist for the integration properly.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind feedback! We’re glad to hear that the integration is working well for you and that our cut-off time options are helpful. Our team is always happy to assist, and we appreciate you recognizing their support!

5 / 5 Share

Sept. 22, 2025

Manoj was super helpful and helped me onboard the app. he also took my feedback for improvements after seeing how painful it was to select each individual product and am hoping for a improvement there. thanks again

Using app

12 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your kind words! We’re glad Manoj could help you get onboarded smoothly, and we really appreciate your valuable feedback. We’re always looking to improve the app, and your suggestion will definitely be taken into consideration. Thanks again for sharing your experience!

5 / 5 Share

Sept. 11, 2025

Very prompt and helpful tech support. Thank you!

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! We’re so glad our tech support could help you promptly. We truly appreciate your feedback!

1 / 5 Share

Sept. 10, 2025

i need help with set up, keeps going wrong, please help

Using app

1 day

Total reviews

2

Average rating

1.0

Developer Reply

we completely understand how frustrating it can be when support isn't immediately available, we truly regret that we missed the opportunity to assist you when you needed help. Your review mentioned that you needed assistance setting up the app. Please know that we’re more than happy to support you. You can reach out to us anytime through any of the following support options: Live chat: Directly within the app Email us: [email protected] Schedule a 1-on-1 setup call: https://calendly.com/identixweb-shopify-app/support?utm_source=email&utm_medium=schedule_call Chat with us on WhatsApp: https://wa.me/+917383129192 We also took a moment to review your store setup and noticed a minor issue, which we’ve already resolved proactively from our side — even before you reached out. One of our support team members has already emailed you at your email address. [email protected]

5 / 5 Share

Sept. 9, 2025

Hele goede klantenservice, snel en doelgericht. De app zelf biedt heel veel opties, heeft ons mogelijkheden voor de shop gebracht die ik ergens anders niet kon vinden.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! We’re so glad to hear you’re enjoying both our app’s features and our customer service. It means a lot to know app is providing unique shopping opportunities for your store. We truly appreciate your support!

2 / 5 Share

Sept. 8, 2025

Using app

Almost 5 years

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations. Our team would love the chance to understand your concerns better and help resolve any issues you faced. I also observed that we haven’t received any support request from you before the review. I kindly request you to let us know the issue you are facing, so I can provide you with the proper assistance and resolve it quickly. Our support team has already sent you an email. Here is our email address: [email protected]

5 / 5 Share

Sept. 5, 2025

Really great support! I scheduled a call for less than 24 hours, and they walked me through troubleshooting my zipcode error. Within 10 minutes, we had everything resolved, and the app is now live on my site!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re glad to hear that our team was able to quickly assist you with the zipcode issue and get your app live in no time. Your satisfaction means a lot to us, and we’re always here if you need any further support. Wishing you great success with your store!

5 / 5 Share

Sept. 3, 2025

Hemadri provided exceptional customer service to get my online store up and working again. Thank you!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're glad Hemadri could help get your store back up and running smoothly. We truly appreciate your feedback and are always here whenever you need assistance.

5 / 5 Share

Sept. 2, 2025

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Wow! Thank you for the perfect rating! 😊 We’re so glad you’re happy with your experience. Your feedback motivates us to keep doing our best!

5 / 5 Share

Aug. 29, 2025

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the review! We truly appreciate your support and are glad you’re enjoying our app. We're always here if you need any assistance.

5 / 5 Share

Aug. 26, 2025

Support is great! Very helpful in getting the app set up and running!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're glad our support team could help you get the app set up and running smoothly. If you ever need further assistance, we're always here to help!

3 / 5 Share

Aug. 12, 2025

they dont answer any of my emails needing help for weeks.

Using app

Almost 2 years

Total reviews

1

Average rating

3.0

Developer Reply

We understand your concern and want to clarify that we have already received your message and replied to it, along with sending multiple follow-up emails. However, we haven’t received any response from your side. It’s possible that our emails are not being received or viewed on your end, so we kindly request you to check your inbox and spam/junk folder. If you’d like to discuss your query directly, you can schedule a meeting with our support team here: https://calendly.com/identixweb-shopify-app/support We’re happy to assist you and resolve your concern as soon as possible.

5 / 5 Share

Aug. 7, 2025

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for rating! We’re thrilled to know you had a great experience with us.

5 / 5 Share

Aug. 5, 2025

Using app

About 5 years

Total reviews

4

Average rating

4.0

Developer Reply

We sincerely appreciate your review! Your satisfaction is our priority, and we’re delighted to have met your expectations.

5 / 5 Share

July 31, 2025

Resolved the issue. Great customer service!

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind feedback! We’re glad we could resolve the issue and provide you with great service.

5 / 5 Share

July 30, 2025

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We’re thrilled you had a great experience with us.