All reviews

Rating Breakdown

  • 5
    98% (1,128 ratings)
  • 4
    1% (15 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (7 ratings)

Reviews with Text

  • 97% (1,120)
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5 / 5 Share

Feb. 9, 2021

I have tried the free trials of most of the store pick-ups on this system and this is probably the best. The customer service is great, just click on live chat and they can get you on zoom and fix your queries within a few minutes, it's really easy!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2021

We installed this app onto our website to enable our customers to easily pick between normal shipping and Click and Collect. The App support was super helpful and efficient. We had a few appearance and performance preferences that we couldn't solve and so we contacted support, arranged a zoom meeting and screen shared our issues. The friendly app expert solved all our problems and we were up and running straight away. Would highly recommend to anyone looking to install.

Using app

1 day

Total reviews

5

Average rating

4.8

5 / 5 Share

Jan. 22, 2026

We have a floral shop and had been using a different app for the past several months but in order to get all the features we needed our monthly price kept going up. The customer service with In Store Pickup Local Delivery is unmatched. A wonderful representative worked with me this morning to get everything set up exactly how we wanted it and after set up I had one more question and within 2 minutes another associate had me on a zoom call and had fixed the problem for me. Amazing app, best customer service.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2021

This app provided me with all the options needed for my store. The support team behind this app is superb! During our Zoom meeting everything was set up and met the needs of my store! Thanks a million!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2021

Amazing!! The customer service is out of this world!! A rep stayed on chat with me for over an hour customizing the app for my shop and let me know next steps for adding a second location. My shopping cart now looks fantastic and is so much easier to use than the other app I was using! Thank you!!!!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 13, 2021

Great customer service and very patient in explaining to a not very computer savvy client. We are glad for this app.

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 18, 2021

This app is miles above one of the competitors which we used first. We were unhappy and looking for any change, but could not imagine how many issues would be fixed JUST upon installing it. We did have to contact customer support, but Sudhan from their customer service team was a dream. Solved all of our critical issues at an odd hour, I simply clicked the "chat with an agent" button and he immediately asked if I'd prefer a Zoom call, we got everything worked out. Fantastic app, highly recommend.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2020

Great app to use for local deliveries and super great customer service through zoom. I had issues setting up and had a great experience through zoom with the technical service rep helping me with my issue and beyond.

Using app

14 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 16, 2020

Customer service is fantastic, I highly recommend this app. Thank you so much for helping me in building the store pick up & delivery for my site!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2020

My business is pickup-only, this is the only app i've been able to setup for this. Customer service has been great so far, with a quick Zoom call to help me setup and solve my issues. Recommended!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2020

This app worked perfectly for us,. The support they provided was amazing. I was able to have my questions answered quickly by Kumar and his team, hopping on Zoom twice for a quick chat that saved me lots of time. 5 STARS!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 2, 2020

Great app! The guide is very clear and easy to set up. They are also available for zoom chats to help with the set up what a great bonus.

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2020

Lovely customer service. Friendly, very available and understanding. The app itself is very intuitive and adaptable to your particular service.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2020

Very good service and all my requests where answered! They always find a solution. Always available! I recommend this app by far.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2020

This app is flawless and their support is awesome! Always there to help and super friendly. We are very very happy and highly recommend LogBase apps.

Using app

25 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 24, 2020

This app works exactly as I wanted it to be. There are some features which could be done to improve the overall performance and efficiency of the app which I would give it only 4 stars, but their customer service is superb and swift in handling technical issues. So 5 stars for you!

Using app

8 days

Total reviews

6

Average rating

4.5

5 / 5 Share

Nov. 20, 2020

This app is perfect for everything I've thrown at it. I have three zones of deliveries, all at different prices and all with free shipping over £20. Can set the zones with full postcodes or partial matches and it works amazingly. Can easily customise the look of the cart mechanics to suit your theme and the options for setting specific days for delivery and lead times is crucial and flawless. And then there is the support, they cannot do enough for you and they are available 24/7. They reply instantly and any changes or big jobs are done within 12 hours, if not there and then. The team have made big changes based just off my questions and they literally cannot do enough to help. I honestly wouldn't bother wasting your time trying other apps because I have tried them all and they dont even come close to the functionality and support of this one by LogBase.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2024

Such a great team at Logbase, they go above and beyond to help with any queries or problems, thank you so much to Siva and his team! Imogen

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 13, 2020

Got to say hands down some incredible technical support with these guys. Was on a tight deadline and experienced some issues - they got back to me within 6 hours and basically ran through everything from start to finish to make sure all was working. Special thanks to Kumar!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2024

Subi is excellent. She has assisted me twice and helped with my questions immediately & identified the issues. Not only that she made sure that everything is in proper before handing everything back. Appreciate and thank you!

Using app

About 4 years

Total reviews

3

Average rating

5.0